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T PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEI am a Hospitality management professional with over twenty years of experience in the food and beverage industry. EXPERIENCESERVER, FRANKLINS, LOS ANGELES, CA 2022-PRESENT Receive food and drink orders from guests, enter orders into the point-of-sale system, prepare bills, present checks to guests, collect money, process credit cards, and make change Monitor and observe the experience of guests to ensure guest satisfaction and safety Respond promptly and courteously to any requests Follow all sanitation practices for food handling, general cleanliness, and maintenance of guest areasBANQUET SERVER, SLS HOTEL, BEVERLY HILLS, CA 2009-2022 Review Banquet Event Orders (BEO) and perform assigned tasks with little or no supervision Setup and breakdown buffets for breakfast, lunch, coffee breaks, receptions, dinner, and special functions Set dining tables for meetings and receptions and set and breakdown bars Coordinate with kitchen staff to schedule food preparation and pick-up Train, organize, and supervise contingency Banquet staff Serve and tray pass food, beverages, and specialty cocktails to guests Maintain cleanliness of the banquet area throughout each event Perform a walkthrough to check rooms for accuracy before the start of events Check front-of-the-house and heart-of-the-house to ensure proper clean-up at the end of events Reset for the next event if it is within one day of the previous event Perform all assigned tasks within a timely manner while adhering to all health and safety standards BANQUET CAPTAIN, WOLFGANG PUCK, LOS ANGELES, CA 2004-2009 Review Banquet event orders and successfully communicate and delegate tasks to the Banquet team Supervise room setups, food, and beverage service, and all banquet functions for onsite and offsite events Train, organize, and monitor staff performance to ensure all guests consistently receive outstanding service Respond to guest inquiries and special requests and resolve issues and concerns promptly Coordinate with kitchen staff to expedite food for the banquet team Complete Event Captains Reports and other correspondence Perform routine walkthroughs to ensure proper breakdown and closing duties were completed MANAGER, MIXED NUTS COMEDY CLUB, LOS ANGELES, CA 2004-2005 Supervise, lead, and motivate a team of cocktail waitresses, food servers, cooks, and security Schedule daily meetings with staff to communicate daily tasks and goals and address all changes or concerns Plan meetings with promoters to discuss marketing strategies Collect and count cash and credit card receipts to balance cash drawers for accountability of daily transactions Complete reports, inventory, and budget for Food and Beverage functions Perform all opening and closing duties, including, opening and closing doors, bar setup and breakdown, and clean- ingBAR MANAGER, BICE/CAFE MED, PASADENA, CA-2001-2002 Hire qualified applicants, train staff, schedule shifts, and monitor staff performance Requisition of wine and spirits, other beverages, and supplies Control stock inventory and operating materials Count and distribute money for cash registers Manage all open and closing side work andenforce all sanitation and safety regulationsJOB QUALIFICATIONSExperience and Training : Bartending instructor, The California School of Culinary Arts, Le Cordon Bleu Culinary Arts Program Trained and managed Banquet and Bartending staff Wine captain for Rosen Brewery United States Army VeteranAwards and Certificates The Employee of The Month at SLS Hotel at Beverly Hills- August 2013 Food Handlers Certification ServSafe, Los Angeles, CA 2010 TIPS Certifications, Los Angeles, CA National Bartenders School, Los Angeles, CA- Bartending 1998 |