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Candidate's Name
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective: To attain a position allowing me to use my 10 years plus customer service background and excellent communication skills to assist in retention and resolutions with your company.Education: Graduated Robert Morris University Associate in Applied Science-Legal AssistWorked with Navinet, Zirmed, Humana, United Health Care, HFS Website,Medicare Website, Outlook, Excel and Word documentsCareer Journal:St. Mary Of Nazareth Hospital Patient Access Rep 04/2023 - 08/2023Informs and educates patients on preregistration responsibilities.Obtained accurate demographic and financial information for every patient.Screened for benefit eligibility in Epic and other programs.Was empathetic, sympathetic, and respectful to all patients and team members.Home Depot Head Cashier 10/2020 - 04/2023Filled call off spots and assists in making schedules.Issued breaks and lunches.Replenishes cash for registers.Managed customers concerns, questions, and complaints.Managed a small group of cashiers.Customer Service Representative S&S Activewear 03/2018 - 12/2018Worked in a busy call center environment handling high call volume of about 100 to 200 calls setting up new accountsPlaced t-shirt orders and various accessories orders via telephoneProvided price quotes and set up help desk ticketsProvided inventory information and make suggestions on needed inventoryCustomer Care Coordinator Numotion 12/2013 - 02/2016Collected medical documents to start orders for special needs clientsScanned, faxed, emailed documents to physical therapists and physicians officesVerified various insurance through public and private websitesCustomer Service Team Lead Alstastaff-Maximus 12/2012 - 04/2013Took escalated calls from Medicaid clientsAnswered calls in friendly demeanor and took appropriate actions regarding customers inquiriesCo-managed a team of 10 associates in a call center environment