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CHCHELSEYHAVILLProfessional SummaryExperienced Leave of Absence Representative with 3 years of experience in employee benefits and 5+ years of administrative duties. Strong attention to detail with some account management skills. Assures ongoing compliance with state and federal laws. A service focused and hard- working leader with a commitment to excellence and growth. Reputation for problem resolution, improving employee morale and driving overall operational improvements. Channels constructive criticism into momentum and lesson learning, to reduce the potential of future errors. Provides confidential support to senior staff to ensure compliance with company and clients.Work HistorySedgwick - Leave of Absence Representative12/2020 - CurrentLuneckas Law, P.C. - Legal Secretary/Office Manager 01/2015 - 01/2020Establishes paid Military claims based on orders received and codes documentation in accordance with internal workflow processes Collected, arranged, and input information into database system. Identifies action plan, determines benefits due, processes benefits due and makes timely case decisions based on service expectations as established by the clientCollaborates with military service members and their supervisors to ensure smooth transitions between military leave and the workplaceEnsure compliance with all federal and state laws and regulations regarding military leave and benefitsEnhanced company reputation by providing exceptional customer service and support.Handles customer complaints quickly and professionally to restore customer confidence Front Office Management Answered and directed several calls using multi-line switchboard. Screened telephone calls and forwarded to appropriate departments. Relationship DevelopmentEMAIL AVAILABLEPHONE NUMBER AVAILABLEMount Vernon, IA 52314Education01/2005Mount Vernon High SchoolMount Vernon, IAHigh School DiplomaSkillsPC Skills including e-mail, wordprocessing, spreadsheets, graphics,PowerPoint, Adobe, excel, JURIS,TAMS, Workday, and Online E-Filing( legal documents), WPM 60-70 Office Administration, Client Relationship Management, Verbal, and Written CommunicationCritical thinking, complex problemsolving, detail oriented, driven,committed. Paperwork Processing Telephone Reception Records Management Data Entry Proficiency Client Relationship Building Business Growth and Retention Empathy and understanding Adaptability and flexibility Idea Development and Brainstorming First point of contact with all new potential clients for Workers Compensation, Personal Injury and Wrongful Death claims Scheduled all client appointments and hearings Data Entry Managed expenses for all attorneys monthly Requested client medical records & billings related to specific cases, organized, and scanned into client e-files Procedural Compliance Maintained confidentiality of all client information, ensuring that sensitive data is kept secure and protectedReferences:Dustin Harms  PHONE NUMBER AVAILABLE  Previous Co-worker Jennifer Frasher  PHONE NUMBER AVAILABLE Previous Co-worker Melanie Stephens  PHONE NUMBER AVAILABLE Previous Co-worker Maintained high levels of accuracy and attention to detail in all tasks and documents to ensure quality of legal work Maintained professional and organized office environment to ensure efficient operations and a positive experience for clients and team members. Created, indexed, and maintained client binders. References Lorraine Polhamus, PHONE NUMBER AVAILABLE Dustin Harms, PHONE NUMBER AVAILABLE Jennifer Frasher, PHONE NUMBER AVAILABLECertifications Licensed in life for the State of IowaNPN# 20848586