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Candidate's Name , NY 111234 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold ProfileKERRY-ANN WALKERProficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. PROFESSIONALSUMMARYSKILLS  Database coordination Daily living support Multitasking ability Patient Care Basic Life Support Vital signs monitoring First aid and safety Direct Patient Care Organizational Skills HIPAA ComplianceVerbal and writtencommunication Patient Education Family SupportPATIENT CARE ASSOCIATES 09/2023 to Current365care, Brooklyn, NYPATIENT CARE ASSOCIATES 07/2022 to 10/2023Home Instead Senior Care Home, Manhattan, MTCUSTOMER SERVICE REPRESENTATIVE 11/2017 to 11/2019 Maximus, Panama City, FLWORK HISTORYRecorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports. Maintained clean, safe, and well-organized patient environment. Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing. Maintained clean, safe, and well-organized patient environment. Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports. Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Developed strong product knowledge to provide informed recommendations based on individual customer needs.Candidate's Name , NYGED, 2015EDUCATION