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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Shirley Jean LaneCollinsville, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOverview: Business Office Manager Customer Service Payroll/Time Sheets Communication Skills Office Supply Inventory Data Entry Works well with a Team or as anIndividual Collections Computer Literacy Time Management Skills Multitasking Insurance Verifications Insurance Authorizations Customer Service Team Lead Organization SkillsComputer Skills: EMR Software, Athena, Availity, ClaimShuttle, Leading Reach, Zipwhip, Raintree, Ultipro Web, Office Depot, Ashlink, Tricare, Chase Business, Teams, Tyler Technologies, STW, Eye on Water, & Optum. Efficient in Windows: Microsoft Word, Excel, Outlook Proficient in 10Key and type 57wpmProfessional Experience:Village Health PartnersClinical and Front Office Trainer/Front OfficeJuly 2023 to Current Face of the Patient experience Consistently receive perfect audits on intake and checkout Responsible for daily collections of $3500 plus Consistently meet 100% of our collection goals Coordinate and Train Medical Assistants and Front Office Employees on EMR Software for all Locations Assist with development and creation of Service Models, Workflows and Tip Sheets Perform post training assessments to determine knowledge retention and consult Leaders on areas of focus for Employees who need additional training support Weekly orientation classes welcoming new VHP Employees Promotion of VHP Core Values through CARESMustang Special Utility DistrictCustomer Service Representative/Team LeadFebruary 2022 to June 2023 Processed payments in excess of $250,000 per day. Promoted to Customer Service Team Lead after 7 months of employment. Daily correspondence with Builders & Construction companies regarding meter & hydrant sets. Verify coordinates of placement, monitoring water usage and tampering issues. As a Team Lead Mustang saw and improved customer service representative retention rate. Handled escalated phone calls & walk ins from all departments. Interviewed, lead my team and trained customer service representatives. Processed NSFs, technician work orders, & disconnections of service due to non-payment. Owner/OperatorTumblers by LaurenJan 2020-Current Helped to manage my Company to make a profit our first year in business Marketed to grow my social media followers to over 2,000+ regular Customers The Company did 54,000 in sales my first year Manufacture custom tumblers for customers Manage finances and inventory Innovated product lines to also offer Custom Coasters, Pens and Decals Proficient in Silhouette StudiosBusiness Office ManagerTherapy Partners of North Texas Coppell, TXNovember 2007 July 2021 Conversion rate of 98% of new patient referrals. Responsible for all of the clinics Pre-authorizations and authorizations. Bonuses for no authorizations missed. Helped location transition to new operating system. Trained Front Office Receptionists, Therapists and Technicians Facilitate front office training for 12 DFW locations employees. Management of 15 employee timesheets and utilizing UltiPro payroll to process. Create and maintaining physical therapists schedules to maximize availability to average. 15-20 patients daily. Daily balance collections of $2,000+ per day Administrative work for entire clinic and personal assistant to the Director/Owner Explaining to patients about their insurance coverages. Daily correspondence with Doctors offices to acquire supporting medical documentation for patients. Proficient at verifying benefits for complex insurances requiring multiple levels of authorization. Maintaining Medicare compliance with corporate audits Hire, Train and write performance reviews for front office employees. TrainingHQ - Blood borne Pathogens, HIPPA, Medicare Compliance |
