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Click here or scroll down to respond to this candidateJanuary 2024 to May 2024February Street Address to October 2023Candidate's Name
Independence,MOPHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Work HistoryLincare/Med4Home Pharmacy Call CenterPharmacy Technician/ClerkReviews and enters prescription and/or medical documentation to fulfill dispensing RXs and Billing RXs for pharmacy and Insurance Generates accurate prescriptions to be faxed to providers for approval Responsible for accurate entry of prescriptions into the pharmacy system Communicates with providers the required documentation needed to complete an order an obtain RX renewalVerifies and confirms Medicare Part B benefits and supplemental insurance coverage as needed with Physician office and insurance companies Obtains pre-certifications and written insurance verifications as need Communicates with customers via inbound and outbound manual and/or automated callsEnters customer orders and information in computerized system Verifies and updates demographic information such as address and telephone number as well as document informationMails required paperwork to and gathers and submits paperwork for new and reactivated customersEnters and files customer documents such as billing forms as required into the EMRResponsible for working the Pharmacy CDR queueTroubleshoot issues with customers account such as tracking packages and prescription questionsDrugplace Pharmacy of TN/Nashville, TNPharmacy TechnicianMay 2010Answered incoming phone calls and addressed questions from customers and healthcare providers.Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Stocked, labeled, and inventoried medication to keep accurate records. Collected co-payments or full payments from customers. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.Counted, measured, and compounded medications following standard procedures.Resolved third-party billing, computer system and customer service issues. Set up and modified patient profiles to include current medications and insurance details.Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.EducationRiverdale High School - Murfreesboro, TN, USHigh School DiplomaSkillsTranslator and Interpreter-English/spanishPrescription Refill FulfillmentMathematical AptitudeResolving ComplaintsOrganization and PrioritizationServe CustomersReceiving Incoming SuppliesPatient ConfidentialityCustomer ConsultingActive ListeningOrder ProcessingProblem-Solving AbilityAny Microsoft ProgramReading ComprehensionManaging Multiple TasksLanguagesSpanish - Fluent |
