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Click here or scroll down to respond to this candidateCandidate's Name
Looking for a positive changeGrand Rapids, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am an accomplished PTIN hold of 4 years, I have done many CRS jobs and have a lot of experience with working with customers, I am able to deescalate situations when they are at the most heated point. I am able to be flexible and adapt to most situations. Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeLiveOps Independent - Kentwood, MIMarch 2022 to PresentData entry Assisted customers with a warm and professional attitude Assisted customers with questions Interacted with customers through live chat Handled emails, inbound calls, and outbound calls Managed customer accounts Performed data entry for customer information, shipments and orders Tax Manager/ Tax PreparerLiberty Tax Service - Grand Rapids, MISeptember 2021 to May 2022 Helped customers with their tax returns and helped customers understand the child tax credit situation and how this affected their taxes for the current tax year. advised taxpayers of most advantageous way to file CSR - Customer Service RepresentativeAlorica Calling Center - Florida City, FLMay 2020 to November 2021Received calls from customers for various types of companies Tax PreparerJackson Hewitt - Texas/ WisconsinOctober 2015 to May 2020 Helped with taxes for clients helped new preparers with how the forms are filed and how they work prepared taxes for individuals from simple to complex answered phones kept books, did partial payrollHousekeeping, Maids and Housekeeping CleanersSEVERAL LOCATIONS - Several statesJanuary 1992 to May 2019Hotel housekeeper dust mop sweep beds vacuum all duties. Cleaned and organized restrooms, hallways, offices, stairwells, bedrooms and kitchen Removed waste daily Kept rooms stocked Prepared linens Cleaned windowsEducationAssociate in Arts (AA) in Medical AdministrationPenn Foster - PennsylvaniaSeptember 2017 to May 2018Bachelor's in PsychologyCapella University - Minneapolis, MNFebruary 2016 to May 2018Skills Data Entry Tax Experience Administrative Experience Medical Records Organizational Skills EMR Systems Microsoft Word Filing Leadership Sales Medical Scheduling Computer Skills Clerical Experience Medical Office Experience Front Desk Customer service Microsoft Office Experience Administering Injections Cleaning Restaurant experience Transcription Insurance Verification Medical Billing ICD-10 Medical Coding Medical Terminology Negotiation Marketing Customer support HIPAA Salesforce Medical Receptionist Anatomy Knowledge Live Chat Teaching (2 years)Certifications and LicensesMedical Administrative AssistantPresentPTINOctober 2016 to September 2022Renews yearlyAssessmentsCustomer focus & orientation ProficientJanuary 2022Responding to customer situations with sensitivity Full results: ProficientSales skills ProficientJanuary 2022Influencing and negotiating with customersFull results: ProficientWork style: Reliability ProficientJanuary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWork style: Professionalism ExpertFebruary 2022Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ExpertCustomer focus & orientation ProficientJanuary 2022Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
