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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepSierra Vista, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have five years of call center experience, one and a half years of that is work at home experience. I was an acting supervisor who took escalated calls and answered questions from my team. I have experience with Microsoft office and also possess great communication skills. Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeCircle K - Sierra Vista, AZSeptember 2022 to Present Upsold additional products or services to customers based on their needs and preferences Assisted customer's with there transactions with fast and friendly customer service. Worked third shift and cleaned and stocked the store so it was ready for the next business day Customer Service RepresentativeTeleperformance USA - Sierra Vista, AZSeptember 2019 to May 2021I work on the Toyota Financial Services campaign at Teleperformance. I have always been one of the top agents on the call floor. I also worked as an Resolution Specialists, where I would handle escalated calls and assist agents with any questions they may have. Toyota is a great campaign to work on to gain valuable experience due to there being so many call drivers and the need to access multiple systems to assist the customer while providing great customer service in a timely fashion. As a result, my multitasking skills have really been honed to an expert level. Customer Service RepTeleperformance - Sierra Vista, AZSeptember 2016 to May 2018I worked on two campaigns All-State roadside where I learned how to find people that sometimes did not know where they were. For Dicks Sporting Goods I was able to assist customers with placing orders answering questions and solving problems. I was a acting Sup visor and would handle none call working tickets and emails. I learned how to de-escalate customers and sometimes had to think out side the box to solve the customers problems.Courtesy ClerkCircle K - Sierra Vista, AZOctober 2012 to May 2014I was in charge of cleaning the store stocking the freight and assisting customer working graveyard shift for Circle K. I learned great customer service skills working for this company. Night StockerWalmart - Washington, UTOctober 2010 to May 2012I was able to stock freight quickly and correctly Build displays and complete any special projects that needed to be done. I learn great commutation skills working here and improved my customer service skills as well.EducationG.E.DCenter for Academic Success - Sierra Vista, AZMay 2001Skills CUSTOMER SERVICE (9 years) TYPING (5 years) Freight Experience (5 years) Commercial Cleaning (1 year) Communication Skills (10+ years) Financial Services (2 years) Telemarketing (5 years) Problem solving (10+ years) Technical support (5 years) Customer service (10+ years) Windows (10+ years) Financial services (2 years) Account management (5 years) Documentation review (5 years) Upselling (4 years)AssessmentsSales skills ProficientJuly 2022Influencing and negotiating with customersFull results: ProficientCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientCall center customer service ProficientJuly 2022Demonstrating customer service skills in a call center setting Full results: ProficientCustomer service ProficientAugust 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationProfessional SkillsCustomer Service: IntermediateAblilty to do the job: IntermediateTyping Skills: Intermediatecommunication skills: Intermediate |
