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Candidate's Name
PHONE NUMBER AVAILABLE
EMAIL AVAILABLESUMMARY OF QUALIFICATIONS Proficient with Excel, Word, PowerPoint Experienced creating spreadsheet pricing.
Performing basic mathematical operations such as summing columns or rows of numbers. Finding values such as profit or lossCSR experience using various types of software.Licensed In all states as a Claims adjuster that require licensing, approximately 21 or more states.Robert Half Staffing, assigned to Peckham Contracting, A US Contractor handling Passport application, January,2024 To June 2024, trained in Ulysses CSR handling for more efficient customer service, Taking calls from passport applicants regarding their status. Met or exceeded all call matrix, Average call handle time, Number of calls handled. Was released in mass layoff when US State Department realized their projected call volume was too high for reality.Adecco Staffing assigned to: Cruise Autonomous vehicles. July 2023-November 2023, formerly working in Garage and Field testing of autonomous vehicles on the streets of Metro Phoenix. Until CA main unit lost its use permit and all operations were put on indefinite hold and standdown. Collabera Recruiting assigned to: Bank of America, Commercial Credit Card reporting. September 2022 -
November 2022
Taking calls from Credit card holders to report: Fraud, check balances, assist in activation and setting of
PINs, Balance inquiries, Fraud claims and card replacement,
KYC training, AML training
State Farm Mutual Insurance Company Initial Loss Reporting Claims Associate September 2021 May 2022, CSR - Licensed Florida Department of Insurance active Claims Adjuster # W789657 & All states requiring licensing. Data Entry.Took high volume of inbound calls each day from policy holders and Claimants Involved in Auto Collisions and Home losses, made outbound calls to policy holders to verify their side of accident Claim and documented it all. Using State Farm software.
Working each claim as far as possible before handing off to next in line for adjusting claim, i.e.: car rental, Medical and body shop assignment. Wrecker service.AppleOne Recruiting April July 2021 CSR Assigned to Maximus to aid CDC with Covid Vaccination hotline assisting callers find Vaccination sites.Aerotek Recruiting and Staffing February March 2021 CSRAssigned to Amazon to aid in Covid tracing of infected employees. Traced employees throughout facilities from arrival in parking lot until they exited at end of day via video surveillance cameras.
Randstad Temporary Staffing Solutions October-November 2020 CSRAssigned to Wells Fargo to assist with their backlog of Covid related Complaint Cases Handle High volume of calls and assisted in getting them through their crunch time to relieve regular staff until call level dropped to normal levelsManpower Temporary Employment Services June-July 2020 CSRConduent Pension Services One Month contract to help them get over a contract glitch with a major client Handled high volume of inbound calls concerning participant pensions and getting them onto websitePinnacle West Medical Management Scottsdale, Arizona January 2015-January 2020 CSRHealth Insurance verifications - Took high volume calls from doctor offices for Durable Medical Equipment and Verified Patient s Health Insurance coverage over the phone with insurance companies to check deductibles and co-pays Worked with all brands of Health Insurances daily
Received complaints and resolved problems Worked with a team to resolve issues and complete documentation
Realtor Extraordinaire Scottsdale, Arizona June 1998- August 2014Real Estate Brokerage, Owner, Designated Broker
Full service Real Estate Agency, Hired and Trained Agents in Selling Real Estate in Arizona for buying and Selling homes for ClientsRemodeling Extraordinaire Scottsdale, Arizona May 1996-2014General Contractor, ROC-B197599 Residential, Owned/Managed, Licensed General Contractor Designed projects and supervised various subcontractors doing a multitude of remodels and additions in the Phoenix, Paradise Valley, Carefree and Scottsdale areas.
Handled all aspects of a general contracting company from finding jobs, understanding customer wants and needs, bidding and presenting bids, sourcing materials and sub-contractors to do the work, scheduling the timing of job and deliveries, overseeing of all permits and inspections, and securing final payment and homeowner satisfaction.Action Chemical Co. Inc., Phoenix, AZ March 1991-January 1995General Manager
Managed over 50 employees in a hazardous materials environment with 6 delivery trucks ranging from Bobtail box-trucks to 18 wheelers on the streets of Phoenix and throughout Arizona daily.
Developed a continuous flow method of diluting 93% Sulfuric Acid to 40% using a Graphite Heat Exchanger and Cooling Tower to control the reaction temperature gradient.
Setup a packaging line for bottling and boxing 2X1 Gallon boxes of liquid Chlorine and Muriatic Acid for Pool use with the yearly output more than over 4,000,000 gallons per year.
Packaged Liquid Pool chemicals under 8 different labels for distribution throughout SW US. Managed a 200,000 Square foot warehouse that included a packaging and filling line and oversaw and handled most of the maintenance involved in operating it in a hazardous Chemical environment.EDUCATIONArizona College, Mesa, AZ, Associate of ArtsMedical Records Technical Training 2015Iowa State University, Ames, IA, Bachelor of ScienceAnimal Science/Agri-Business MinorGlidden-Ralston Community School K-12, Glidden, IAHigh School Diploma |
