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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI use my personality to adapt to any situation, as well as using critical thinking and empathy to help solve problems. Being dependable, focused and determined helps me succeed at task that I am not familiar with; I use critical thinking and policies to reach quotas. I am a hard worker, dedicated to seeing a business succeed.Authorized to work in the US for any employerWork ExperienceAssistant General Manager of QSR OperationsHarrahs Casino and Hotel-Las Vegas, NVNovember 2023 to July 2024 Manages the day-to-day operation of the restaurant in accordance with established policies and procedures. Establishes and administers training programs within the restaurant, including new employee orientation. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for n maximum customer service satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/ silver/menu inventory and any other reports deemed necessary by the Restaurant Manager or Director of Food & Beverage. Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel. Beverage Assistant ManagerTreasure Island Resort & Casino-Las Vegas, NVNovember 2022 to November 2023Promoted after 6 months from QSR Assitant manager to Beverage Assistant Manager. Maintain staffing levels to ensure adequate departmental coverage at all times Maintain standards in quality of all beverage services Ensure efficiency of service through on-site monitoring on the casino floor and back of the house areas Communicate any departmental needs to the Beverage Manager Assist in maintaining company and departmental health and safety standards Complete appropriate reports for shift as required by Beverage Manager Maintain accurate and adequate employee records, ensure all employee relation issues are handled in a professional manner and issue commendations and disciplinary action as necessary Assist in overseeing orders and maintaining of par levels of inventory for each beverage outlet Reduce waste and breakage of all products by helping to maintain a safe working environment Conduct meetings and relay pertinent information to the staff before the start of the daily shift Ensure bar porters and bartenders have the necessary gaming permits before clocking in Ensure the cleanliness of all the bar areas Maintain adequate levels of products in each outlet Manage, monitor and mentor staff to ensure they are following proper policies and procedures Supervise casino floor, service bars, and all beverage outlets Achieve all service, financial, and human resource goals set forth by company executives Perform all duties as deemed necessary for the success of the department Food and Beverage SupervisorThe Westin resort-Las Vegas, NVAugust 2022 to October 2022 Responsibilities include supervising the F&B Outlets - including Marrakesh (gourmet coffee and deli), Room Service, Restaurants, Lounge and seasonal Pool area This person will assist to ensure that guest standards are adhered to at all times, and guest satisfaction is exceeded Follow protocols to ensure service success. Be capable of working alone to create guidelines and cleaning checklists for staff. Have knowledge on how to deal with staff disciplinary actions. Design and implement training for employees on customer service, menu items and procedures. Be able to work holidays and events by yourself. Assistant ManagerDashi Sichuan Kitchen and Bar-San Antonio, TXOctober 2020 to November 2021 Promoted from Manager in training at Sichuan House to open Dashi Kitchen & Bar as Assistant Manager. Supervise front of the house employees, training new employees, going over store policies and expectations. Customer and Employee Retention Help increase revenue ; private party set ups, events, servers. Have emotional control and be able to adjust to menu changes or sudden changes. Have basic math skills Be capable of depositing and making change for servers. Capable of assessing the restock needed to help the restaurant flow accordingly. Open and close shift with little to no supervision. Have a clear understanding for business vendors and payroll schedules. Be Microsoft proficient Be comfortable asking questions about things you are unsure of. Marketing and imagery for the business. Capable of scheduling employees Have critical thinking skills. Payroll Served as Assistant Manager for year Counted cash drawers and coordinated change orders for employees Answered questions from guests, customer, client and patrons over the phone, email, and in person Managed restaurant and bar inventory Oversaw day to day restaurant and bar operations Opened and closed restaurant and bar Ensured individual financial reports aligned with restaurant and bar operations Promoted to Assistant Manager after From one location to another Trained new employees on bar, restaurant and store processes and procedures Started and managed social media accounts *tik tok* Front of House TrainerFarmer Boys-Henderson, NVJune 2019 to March 2020My duties consist of: Monitoring the front of the restaurant as well as upkeep. Consistency in multitasking and speed. Critical Problem solving; as well as being able to work independently. Actively interact with guest and your trainee. Be able to demonstrate and explain task effectively. Maintaining a upbeat personality. Demonstrate leadership and patience. Have knowledge about your staff and menu items. Be prepared to answer any question before it is asked. Have a clear understanding for the POS system, including operation. Cash handling experience Manage to keep up in a fast pace environment.Some achievements: One of the fastest drive thru times for any store in Las Vegas; including cooperate and franchise Highly acknowledged as a leader by staff members. Highly appreciated by customers in store reviews. Supervise your trainee Train your traineeLanguage English Proficiency Awards Excellence in Leadership June 2019 to June 2019Captain of Taft College Womens Basketball team.EducationAssociate's degree in Liberal Arts Health PETaft CollegeAugust 2017 to May 2019Certifications and LicensesFood Handler CertificationTABC CertificationServsafeNovember 2023 to November 2028 |
