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Candidate's Name , PMP, MS, EVP PHONE NUMBER AVAILABLE-mEMAIL AVAILABLEPROFESSIONAL SUMMARYWith over twenty years in Senior Director Project and Program Management leadership, I drive transformative digital projects that revolutionize process optimization, technology integration, and data governance. I lead high-performing teams to achieve exceptional returns on investment and build long lasting client relationships.KEY SKILLSEstablish and maintain a trusted advisor relationship, fostering repeat business and long-term client partnerships.Collaborate with client stakeholders to define project requirements & ROI objectives, ensuring client satisfaction and achieving desired results.Build and guide high-performing teams that drive significant revenue and exceed performance targets.Facilitate cross-team communication and coordination through daily scrums and collaboration with key stakeholders.Oversee project execution and scheduling, ensuring timely deliverables and managing client escalations and integration needs.Coach teams in Agile practices, supported infrastructure planning, and managed resource needs and participation in demos.Address and resolved resource issues, managed availability, and coordinated effective resource allocation and ramp plans.Lead and manage high-impact programs, ensuring timely and budget-compliant delivery across multiple projects.Deliver impactful presentations and lead teams using advanced project and program management skills.Utilize Agile SCRUM and Waterfall methodologies to effectively manage programs of varying sizes and complexities.Apply critical thinking to enhance customer engagement and deliver effective presentations.EXPERIENCESBoston IT Group LLC Leader (May 2023  Aug 2024)SERVICENOW PARTNER PROGRAM EXPERTConsulted with multiple ServiceNow Registered Level Partners in the role of Partner Program Expert on how to elevate their Partner Program Level to achieve Specialist Partner Status and with Premiere Partners on how to mature their Program Level to achieve Elite Partner Status.V-Soft ServiceNow Practice Vice President (Mar. 2022  Apr. 2023)V-SOFTS SERVICENOW PRACTICE HEAD - RESPONSIBLE FOR DRIVING NEW BUSINESS INITIATIVES (RFPS & SOWS)Transformed V-Softs ServiceNow Partner Program status from Specialist to Premier, aiming and then achieving Elite Partner status within just 4 months, a process ServiceNow estimated would take 30 months to achieve through their journey simulator.Elevated V-Softs customer satisfaction (CSAT) score from 2.80 to 4.79 out of 5.0, maintaining 80% resource utilization.Secured PLAs for ITOM and ITSM, driving a 270% increase in ServiceNow Practice revenue compared to previous year.Directed the RFP response that won a $25M award, an achievement not included in the 270% revenue growth calculation.Cognizant  CIO Advisory Practice (Mar. 2018  Mar. 2022)CIO DIGITAL ADVISORY PRACTICE - CONSULTING & SERVICE MANAGEMENT NORTH AMERICA LEADLed the growth of Cognizant Consulting revenue stream opportunities and consulting capabilities:Led RFP / RFI responses, Client C-level communications, Client orals, SOWs, project resource staffing, and project profitability.Spearheaded the successful integration of Linium into Cognizants $180MM global ServiceNow practice, ensuring seamless assimilation and operational alignment.Architected and delivered client-specific IT Target Operating Models (TOM), covering applications, infrastructure, service management, and portfolio management. Defined and achieved critical success factors (CSFs), KPIs, and operational metrics to drive impactful results.EMC / VMware Global Professional Services - Transformation Practice (Sep. 2011  Feb. 2018)NORTH AMERICA SOLUTIONS LEADER  (PRINCIPAL)Led the implementation of on-prem Infrastructure as a Service (IaaS), enabling self-service provisioning of Linux and Windows virtual machines (VMs), SQL and Oracle databases, and web server platforms through the clients ServiceNow portal.Optimized service automation, orchestration of VMs and platform load balancing, integrating seamlessly with ServiceNow ITSM processes.Integrated and synchronized the CMDB for all assets provisioned or modified through EMCs IaaS process.The IaaS solution saved dozens of EMC customers multi-millions of dollars through the advanced IaaS technologies and capabilities.EMC  Partners HealthcareMODEL LEADER / ADVISORSpearheaded the strategy and implementation of an intricate Big Data program at EMC, empowering 25,000 researchers to drive advancements in medical research and enhance disease diagnosis and treatment, leading to cost-effective healthcare solutions and groundbreaking insights into human diseases.Enhanced the Service Catalog services in ServiceNow, accelerating researchers access to clinically relevant data and reducing service SLAs from months to days.Developed and executed advanced organizational, governance, and engagement models, along with service costing and chargeback process.Boston IT Group LLC (Mar. 2010  Sep. 2011)STRATEGY & TRANSFORMATION ADVISORY CONSULTANT  (HOLTZBRINCK PUBLISHING GROUP)Revitalized a failing $30M enterprise-critical software development program for a major publisher by diagnosing issues and creating a comprehensive turnaround roadmap that included key organizational restructuring initiatives.Managed day-to-day project operations, coordinating ten vendors across three countries to ensure timely deliverables. Mentored senior staff and provided weekly progress reports to the Executive Management team, ensuring transparency and accountability.Delta Corporate Services (Sep. 2001  Mar. 2010)PROGRAM MANAGER  GENERAL SERVICES ADMINISTRATION (GSA) US GOVERNMENT AGENCYManaged strategy and transformation application and infrastructure projects/programs for the US governments real estate billing system, overseeing annual billing exceeding $9B.Championed the development and implementation of processes and artifacts to achieve CMMI Level 3 appraisal, resulting in a 55% reduction in artifact defects and a 25% decrease in project rework costs.Directed the creation and execution of processes and artifacts to obtain EVMS ANSI/EIA-748-B certification for Delta, enhancing project management standards and compliance.EDUCATIONExecutive Leadership Cornell University, S.C. Johnson Graduate School of Management, Ithaca, NYMasters Degree Computer Science Stevens Institute of Technology, Hoboken, NJBachelors Degree Computer Science & Mathematics Montclair State University, Upper Montclair, NJCERTIFICATIONSProject Management Professional (PMP) Project Management Institute (PMI), PMI ID Number: 1690228ServiceNow Certified System Administrator ServiceNow CertificationITIL V3 Certification ITIL Certification Mgmt. Board (ICMB)Earned Value Professional (EVP) Association for the Advancement of Cost Engineering International (AACEI)PROFESSIONAL AFFILIATIONSPMI - Project Management InstituteAACEI - Association For The Advancement Of Cost Engineering