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Click here or scroll down to respond to this candidateCandidate's Name
Houston, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and results-driven customer service professional with a proven track record in the retail energy sector. 3 years of experience in delivering exceptional service to diverse clientele. Skilled at resolving inquiries, handling complaints, and providing accurate information on energy products and services. Adept at cultivating strong customer relationships to drive satisfaction and loyalty. Proficient in using CRM software and adept at maintaining accurate records. Committed to ensuring a seamless customer experience that exceeds expectations and contributes to the growth and success of the organization. Looking to leverage my expertise in retail energy customer service to deliver outstanding results and foster long-term business partnerships.Work ExperienceTechnical Support SpecialistKelly Connect - AppleMarch 2023 to Present Customer Support: Assist customers by diagnosing issues with their Apple devices, including iPhones, iPads, Macs, and other Apple products. Provide solutions and guidance to resolve technical problems. Technical Expertise: Possess in-depth knowledge of Apple products and services. Stay updated with the latest product information and software updates to provide accurate and efficient support. Training and Education:Educate customers on the features and benefits of Apple products. Conduct workshops and training sessions to help customers make the most out of their devices. Problem-Solving: Quickly and effectively troubleshoot hardware and software issues. Use diagnostic tools and resources to identify and resolve problems. Customer Service: Deliver exceptional customer service by being patient, empathetic, and responsive. Ensure customers leave with a positive impression of Apples support. Sales Support: Assist the sales team by providing technical information and support to help close sales. Explain product features and benefits to potential customers. Documentation: Maintain accurate records of customer interactions and technical issues. Use Apples systems to log and track support cases.Billing Transactions & SpecialistNRG Energy-Houston, TXJanuary 2023 to April 2023 Spearheads daily operational tasks involve seamless exchange of electronic transactions between NRG and utilities, ensuring utmost accuracy and efficiency. Expertly troubleshoot and resolve transaction and billing exceptions, displaying exceptional problem- solving skills. Demonstrated ability to promptly address issues and escalatematters as necessary, maintaining a high level of professionalism and customer satisfaction. Proficiently handle Move-in, Move-out, and transfer of service requests, ensuring smooth transitions for customers and utilities alike.Customer Care RepresentativeChampion Energy Services-Houston, TXJanuary 2022 to December 2022 Provides responses and/or solutions to customers, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers, dealers. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion. products/services/programs through special program offerings, special mailings, and pro-active user contact. Negotiates with customers, dealers, and company personnel to provide the proper policy execution and adequate resolution.Customer Service RepresentativeEntergy-West Monroe, LANovember 2020 to September 2021 Managed and processed customer order requests received via phone or email through Salesforce Analyzed and processed 40+ customer transactions daily in Salesforce with 99% accuracy Resolved customer inquiries and complaints regarding products and services in a timely manner Scheduled Service Requests for Meter Installations and other Meter related matters Consistently scored 95%+ on Quality AssuranceClerical AssistantJPMorgan Chase & Co-Monroe, LAAugust 2020 to November 2020 Created and maintained a filing system, both physically and electronically Accurately and efficiently preparing documentation for mail distribution Reviewed all files and/or collateral (mortgage bankruptcy) documentation received from the Imaging Team to ensure accuracy prior to scanning into the Court Filing System Handled other duties as assigned.EducationHigh school diplomaMinden High School - Minden, LAAugust 2012 to May 2016Associate's degree in Business AdministrationLouisiana Delta Community College - Monroe, LASkills Customer service Organizational skills Microsoft Office Communication skills Cash handling SAP Revenue Manager Billing and Transactions Problem Solving |
