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General Manager Service Resume Richmond,...
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Title General Manager Service
Target Location US-VA-Richmond
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CURRICULUM VITAECandidate's Name
- Street Address  E-mail : EMAIL AVAILABLELineID: Tirachai.8181EDUCATIONMay 28, 1995 MOUNT IDA COLLEGE NEWTON, MASSACHUSETTS, USA Bachelor of Science in Hotel & Restaurant Managements January, 1994 KATHERINE GIBBS SCHOOL, BOSTON, MASSACHUSETTS, USA Fifteen American Hotel and Motel Association Certifications including: Financial and Accounting, Food and Beverage Service, Cost controlling etc. April, 1978 INDUSTRIAL ENGINEERING OF TECHNOLOGY COLLEGE Bangkok, Thailand Diploma of Electrical EngineeringEMPLOYMENTOct 22 PresentSilk Thai Bar & Restaurant, 1580 Wesel Blvd. Hagerstown, MD 21740 General Manager & Owner Representative.Manage and oversee the entire restaurant operationDeliver superior guest servicesEnsuring guest satisfactionPlan and develop guest loyalty programsParticipate at local food eventsRespond efficiently to customer questions and complaintsHire new employees Training and evaluate staff performanceEstimate consumption, forecast requirements and maintain inventory Manage restaurantNurture a positive working environmentTo support the owner to find the right contactor / technician with the best priceSet up preventive maintenance for all equipments with local contractors Mar 2020  September 30, 2022Caregiver to Mr.Bill Thomas MEMPHIS, TENNESSEE, USAAssist patient with getting out of bed in the morning and helping him get dressedBathe patient, check individuals vitals first thing during this timePerform a variety of choices for the patient such as doing laundry, going to store to purchase groceries and directing proper use of medicationOffer transportation to patient so he can continue being an active member of the community.Prepare meals for the patient so he can keep a healthy, balanced dietHygience to Mr.Thomas care to maintain cleaniness for overall in diary routine Personal Care AideAdministered personal hygine assistance to patients at their bedsideMaintained patientsrecords, and retrieved them when asked by supervisorTrained family members on how to care for loved one when staying with them, and showed people how to perform the basics of CPR.Collaborated with other healthcare professionals, such as physiotherapists, to give patients more adequate careHome Health AideHelped patients with personal care, which included washing bed linens, washing clothing, and ironing clothingDirected patients how to use new medical devices, such as a new prosthetic or crutchesOffered companionship to patients, and played games with them or read to themMassaged patients to offer comfort or to apply a specific treatment June 2014 - Feb, 2020GENERAL MANEGER / PROJECTMANAGER BAAN YENCHAI HUA HINCoordinator with all contractors to get the construction finishes on timePlan and set up team for pre-openingOversee the activities and programHiring Schedule and working scheduleTo ensure all guests have an excellence experience etc. Sept, 2010  April, 2014GENERAL MANAGERSUMMIT WINDMILL GOLF CLUB & SPARESORT SAMUTPRAKAN, THAILANDManages all aspect of the Club HouseApproves plans, budget, staffing and general operating procedures for all departmentsFunctions as an administrative link between departmentsMonitors safety conditions and employees conformance with safetyProcedure and assures the effective training for these programs is conducted in all departmentsMaintains contact with members and helps assure maximum membership satisfaction November, 2005 - September, 2010OPERATIONS MANAGERCHIVA-SOM INTERNATIONAL HEALTH RESORTSCo., Ltd. HUA HIN, THAILANDOversee of the entire operation in the resortPlanning, organizing, and directing all resort servicesMake sure staff deliver a standard of service beyond guest expectation and monitor guest feedback through Service QualityCommittee (SQC)Greet guests on arrival and departure and handle guest issuesEstablished Standard Operating Procedures (SOP) for resortSupervising maintenance, supplies, renovations and furnishingsCreate energy saving program for sustainabilityReceived Green Globe Certification for resortEnsuring compliance with licensing laws, health and safety and other statutory regulations. etc.Coordinated CSR activities through community development organizationPreserve Hua HinApril, 2005 - June, 2005GENERAL MANAGERAMARI TEAK GARDENRESORT CHIANG RAI,THAILANDSet up target orientation with head officePrepare SOP (Standard Operation Procedures)Execute plan and oversee all implementationsEstablish recruitment and conduct training for all departments. etc. September, 2003 - March, 2005GENERAL MANAGERKHUM PHAYA RESORT & SPA CENTRARA BOUTIQUECOLLECTION CHIANG MAI, THAILANDStart-up pre-opening plan for resort &spaProject planning with team leader & contractor. etc.Oversee Khum Kan Toke one of the largest Lanna Dinner with entertainment restaurant April, 2000 - August, 2003GENERAL MANAGERSIGMA RESORT CLUB & HOTEL (RCI)CHOLBURI, THAILANDOversee hotel / condominium standard operationDevelop team Sales & Marketing StrategiesSet up new operation manual to all departmentsCarrying out inspections of property and services. etc. October, 1998 - March,2000GENERAL MANAGERSURASAMMANAKHAN CONVENTION CENTRESURANAREE UNIVERSITY OF TECHNOLOGY (SUT)NAKORNRATCHASRIMA, THAILANDPre-opening set up: Recruiting, Budgeting, Sales & Marketing Plan and Strategy, Project Concept, Return on Investment. etc.Consultant to the Planning & Development Division (In cooperation with government) September, 1996 - September, 1998GENERAL MANAGERANDAMAN CLUB, MYANMARDevelop business plan for Sales & Marketing, Operations, Human Resources and Financial PlanOversee the overall profitability of Casino and Hotels outlets. etc. RESIDENT MANAGERANDAMAN MARINE COMPANY LIMITEDBANGKOK, THAILAND / MYANMARPre-opening set up, recruiting, budgeting, marketing plan strategies, project concept. etc.Develop operation plan of The Floating Hotel (91 rooms, restaurant, cocktail lounge and game rooms)Dealing with contractors and suppliers etc.September, 1995 - August, 1996EXECUTIVE ASSISTANT MANAGER/FOOD & BEVERAGE DIRECTOR CLUB ANDAMAN BEACH RESORT PATONG BEACH, PHUKET, THAILANDOversee the Operation of Front Office, Housekeeping, Engineering, Food & Beverage. etc.Increasing the average room rate and occupancies by implementation of effective yield management strategiesEstablish training manual and training program for department February, 1995 - July, 1995SENIOR BEVERAGEMANAGERTHE WESTIN HOTEL & CONVENTIONCENTRE PROVIDENCE, RHODE ISLAND,USABudgeting control the entire management of Multiplex Lounge (Three bars and one restaurant)Increasing of revenue by creating and implement of new project and promotion ideasSupervise with many nationalities and Food & Beverage Training with Human Resources August, 1991- September, 1994RESTAURANT MANAGERBOSTON CHICKEN.INCCAMBRIDGE, MASSACHUSETTS, USAResponsible for the exciting and vibrant restaurant chain included customer service, take-out, and catering serviceFood and Beverage purchasing, labor and food costs management, inventory control, accounting. etc.Sale-revenue / P&L statement reporting and employee relations SPECIAL TRAININGFebruary, 1995 THE WESTIN HOTEL, PROVIDENCE, RHODE ISLAND, USA Leadership skills workshop Team effectiveness workshop Effective Food service Marketing Controlling cost in Food & Beverage ServiceAugust, 1991 BOSTON CHICKEN MANAGEMANT DEVELOPMENT PROGRAM CAMBRIDGE, MASSACHUSETTS, USA Certificate of Achievement AwardSeptember, 1991 NATIONAL RESTAURANT ASSOCIATION CERTIFICATE KATHERINE GIBBS SCHOOL, BOSTON,MASSACHUSETTS, USA The applied food service sanitation courses Managerial approachSeptember, 1991 SERVSAFE CERTIFICATE OF COMPLETION April, 2003 DIPLOMANTIC SPEAKING INSTITUTESURASAMMANAKHAN CONVENTION CENTRESURANAREE UNIVERSITY OF TECHNOLOGY (SUT)NAKORNRATCHASRIMA, THAILAND Human Resources Development (Three Sound Theory) August, 2003 THE ENVIRONMENT MANAGEMANT FOR HOTELS AND RESORTS DUSIT THANI, PATTAYA, THAILAND Environment Action Plan Environment Checklists Measure Environment Performance Hotel Audit. etc. November, 2009 ENVIRONMENTAL & SOCIAL SUSTAINABILITY Save environmental and reduce wasteAugust, 2023 CERTIFICATE OF AWARD OF THE ALCOHOL AWARENESS COUR AWARDS & ACTIVITIESDecember, 1999 THAITECH99 SURANAREE UNIVERSITY OF TECHNOLOGY Certificate of Achievement in Accommodation, Food & Beverage ManagementMay, 1999 HEALTH DEPARTMENT OF NAKORNRATCHASIMA Certificate of Clean Food  Good TasteAugust, 2003 PUBLIC HEALTH OF PATTAYA CHOLBURI Certificate of Clean Food  Good Tast

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