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| | Click here or scroll down to respond to this candidate..Newark, Delaware Street Address EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEA C H I L L E MBELLPROFESSIONALSUMMARYHighly organized and analytical professional with a strong ability to multitask and prioritize in a fast-paced environment. Demonstrated experience in client needs analysis, pricing negotiation, and working effectively under time pressure. Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, with experience in industry-relevant sales systems. Self- directed, motivated, and known for delivering exceptional customer service and teamwork. Excellent communicator in English and French, with the ability to work cohesively with a team and exercise sound judgment in various situations. SKILLS Teamwork Food Preparation Customer Engagement Shift Management Food SafetyCompliance Complaint resolution Passion for customersatisfaction Inventory control andrecord keeping Point of Sale (POS)system operation Staff Management Kitchen equipmentoperation andmaintenance Conflict resolutiontechniques Employee Retention Proficient in Englishand French PerformanceImprovement Catering Coordination Order deliverypractices Team collaboration &Leadership Employee Scheduling Health and SafetyRegulations Recruitment and hiring Worker Training Food safety &compliance Meeting Management Performance Tracking Adaptive learner Incident ResponseManagement Time ManagementWORKHISTORYUBER DRIVER 08/2022 to CurrentDelaware Prioritized safety and adhered to community guidelines for emergencies. Maintained high customer ratings for timeliness, cleanliness, and service. Assisted with luggage and used GPS to optimize routes, saving costs and maximizing availability. Followed company policies and ensured up-to-date vehicle maintenance. Attended training sessions and handled emergencies calmly, contributing to overall safety and service quality.CREW MANAGER 11/2018 to 07/2022McDonalds, Arlington, Virginia Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, organized environment. Hired, trained, coached, and developed a team of associates to achieve high performance and growth. Managed inventory to optimize cost control, minimize waste, and reduce food spoilage. Conducted health, safety, and sanitation evaluations to address violations immediately. Streamlined kitchen operations, reducing wait times and improving efficiency. Analyzed sales data to inform purchasing decisions. TEAM MEMBER 03/2016 to 10/2018McDonalds, Washington DC Excelled in teamwork and communication in a fast-paced environment. Operated the POS system for orders, billing, and complimentary items. Stayed updated on menu offerings and company policies through regular training..2 Adhered to strict food safety guidelines, contributing to the restaurants reputation for quality. Performed opening and closing duties to ensure efficient daily operations. Promoted a positive work environment, maintained cleanliness, and collaborated with kitchen staff for timely food delivery. Trained new employees, handled cash transactions, resolved customer complaints, and assisted with menu explanations, including food allergy concerns. VEGETABLE OIL PRODUCTION MANAGER 10/2013 to 10/2014 Socapalm/Cameroon Implementation of rigorous quality control across all production stages. Alignment of production schedules with market demands to optimize inventory and reduce waste. Streamlining processes to minimize downtime and enhance efficiency. Leadership in managing operational standards, mentoring staff, and championing workplace safety, improving product quality and reducing time-to-market by 15% Introduction of automation and technological advancements to reduce costs and improve productivity.EDUCATION University of Dschang/Cameroon, Central of Africa Master of Science, Electrical Engineering, 08/2012 University of Dschang/Cameroon, Central of AfricaBachelor of Science, Electrical Engineering, 06/2010 CERTIFICATIONS AWS certificate in Progress - Online certificate. Computer Security Technician Certificate of Completion at Delaware State University- Online certificate June 2024. CompTIA Security + CE 701 Certificate of Completion Ucertify May 2024. LANGUAGES FrenchFull Professional |