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Click here or scroll down to respond to this candidateCandidate's Name
Property managerChesapeake, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDriven, self-directed property management professional with 26 years experience seeking to leverage background and experience looking for next career step with a respected organization. Highly skilled in coordinating vendors and teams to maintain short- and long-term leases and to deliver high quality service and achieve resident satisfaction objectives. Demonstrated ability to optimize property management activities, improve resident service, and grow revenues. Property Management Tenant and Vendor Relations Leadership Office Management Contract Administration and Strategic Planning. Authorized to work in the US for any employerWork ExperienceProperty ManagerGEM Management LLC - Chesapeake, VAMay 2021 to PresentResponsible for managing and handling communication in both directions. As the Community Manager of this tax credit property I am involved in various activities such as communications, PR, social media, events, and content creation. Proven work experience as a community manager With over 18 years of experience Experience planning and leading community initiatives identify and track relevant community KPIs Excellent verbal communication skills Ability to interpret website traffic Knowledge of online marketing Attention to detail, critical-Thinker and problem solver Yardi experiencedMaintaining budgets by maintaining the property and overseeing maintenance crew Community ManagerFranklin Johnston - Chesapeake, VANovember 2019 to March 2020Responsible for managing and handling communications in both directions. As the Community Manager I am involved in various activities such as communications, PR, social media, events, and content creation. Proven work experience as a community manager With over 18 years of experience Experience planning and leading community initiatives identify and track relevant community KPIs Excellent verbal communication skills Ability to interpret website traffic Knowledge of online marketing Attention to detail, critical-Thinker and problem solver Maintaining budgets by maintaining the property and overseeing maintenance crew Refinishing SalesCentral Wholesalers - Newport News, VAAugust 2014 to August 2019I handled Refinishing sales for the entire Hampton Roads area from Williamsburg into Moyock Currituck Inn Elizabeth city.Planned and carried out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction, managing quality of product and service delivery. Generated and qualified leads, source and develop client referrals, prepare sales action plans and strategies. Scheduled sales activity. Developed and maintained customer database. Made sales calls to new and existing clients, Developed and made presentations of company products and services to current and potential clients. Negotiated with clients, responded to sales inquiries and concerns by phone, electronically or in person. Ensured customer service satisfaction and good client relationships. Followed up on sales activity, participated in sales events, monitored competitors, market conditions and product development.Community ManagerUnited Property Associates - Virginia Beach, VAAugust 2012 to August 2015Managed employees and all facets of operation, maintenance, leasing, administration and financial planning of 2 Apartment Communities on a daily basis. Completed month-end close activities, including general ledger account analysis. Calculated, posted, and verified accounts payable. Utilized Skyline program on a daily basis. Accurately compiled, sorted, and processed rental checks for the property. Processed accounts payable invoices to meet payment schedule. Generated weekly, monthly, and year-end accounts payable reports. Researched past due invoices and generated invoices for payment. Ran and posted rent roll. Marketed the property on a weekly basis. Maintained mileage logs and purchase Logs. Scheduled all work to be done on property and in the resident units. Preformed property inspections. Over saw the maintenance personnel.Administrative AssistantR.D. Lambert & Son Inc - Chesapeake, VAApril 2008 to August 2012Provided all administrative support to the company Owners, project managers, and company foreman. Tracked safety training, job tools and costs. Coordinated training meetings and travel. Responsible for numerous day-to-day administrative, accounting, and human resource tasks for personnel. Filed as needed. Answer phones and took service call information. Property ManagerSignature Management - Virginia Beach, VAFebruary 2005 to September 2007Managed 4 employees and all facets of operation, maintenance, leasing, administration and financial planning. Post journal entries as needed to the GL accounts, review the GL and Statement of Operations for month end closing and completed bank reconciliations. Completed month-end close activities, including general ledger account analysis, budget to actual analysis and various other account analyses as needed. Calculated, posted, and verified accounts payable. Utilized One Site program on a daily basis. Accurately compiled, sorted, and processed rental checks for the property. Handled confidential documents pertaining to company's personal finances. Responsible for expense ledger balances at month end closing. Processed accounts payable invoices to meet payment schedule. Generated weekly, monthly, and year-end accounts payable reports. Researched past due invoices, and set up new vendors in system. Posted cash receipts and entered tenant-billing adjustments. Generated invoices for payment. Ran and posted rent roll. Assistant Facility managerTrammell Crow - Norfolk, VASeptember 2001 to February 2005Enthusiastic and professional. Experienced with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Assistant facilities managerCES Facilities Management - Norfolk, VADecember 1999 to September 2001Tenant services coordinator to Administrative Assistant to Assistant Property ManagerS.L. Nusbaum Realty Co - Norfolk, VAMarch 1998 to December 1999Primary contact for Management Company of office complex totaling over 800,000 square feet comprised of class "B" office, retail, and a 24 hour mission critical call center. Responsible for providing support to a 10-member management and engineering staff. Responded to tenant issues/concerns on a day-to-day basis. Composed tenant/vendor letters and correspondences. Maintained and assisted with leases. Responsible for initiating and approving work orders. Coordinated and oversaw all tenant furniture reconfigurations. Implemented a purchasing procedure for tenant keys. Maintained office files, mission critical CEWA reports, building incident reports, as well as daily activity logs. Provided building access to vendors and/or contractors. Reviewed and correct Purchase Journals. Assisted in comprising building budgets. Completed Variance reports for 4 buildings. Worked with several vendors on contracts for the bank. Maintained contract, bid contracted jobs and initiated & completed contracts for Trammell Crow vendors. Maintained cardkey entry log. Made monthly building inspections. Represented company in monthly facility/housekeeping meetings. Assisted in the fire evacuation-training program for the buildings. Organized staff meetings and maintained all office supplies and equipment, along with processing and distributing internal and external mail. Operated 10-line switchboard while receiving, entering and dispatching service calls to the appropriate engineer and/or contractor.Education2 years at of college in Business ManagementTCC - Chesapeake, VASeptember 1997 to May 1999DiplomaGreat Bridge High SchoolSkills Financial planning (10+ years) Leasing (10+ years) Maintenance Facets Excel (10+ years) Microsoft office (10+ years) Powerpoint (10+ years) Word (10+ years) Detail-oriented (10+ years) Highly organized (10+ years) Customer Service (10+ years) Management Experience (10+ years) Computer Skills (10+ years) Microsoft Word (10+ years) Professional Presentations (10+ years) Professional Services (10+ years) Accounting Software Property Leasing (10+ years) Sales Experience (10+ years) Accounting (7 years) Property Management (10+ years) Marketing (5 years) Accounts Payable (10+ years) Yardi (5 years) Onesite (2 years) Real Estate Office Management (6 years) Management (10+ years) credit General Ledger Accounting Journal Entries Fair Housing Regulations Bank Reconciliation Account Analysis Account Reconciliation Sage Financial Statement Preparation Accounts Receivable Research & Development Data Collection Fleet Management Event Planning Financial Report Writing SAP QuickBooks Time Management Profit & Loss Microsoft Excel Microsoft Outlook Forecasting Assistant manager experience Section 8 LIHTC Tax experience Sales Computer literacy Microsoft Dynamics GP FMLA (2 years) Cleaning (10+ years) Supervising experience Customer support WindowsCertifications and LicensesFair housing CertificationPresentSpecialist is rooted in the regulations of the two major Fair Housing laws, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968) and Section 504 of the Rehabilitation Act of 1973. In addition, we cover the Americans with Disabilities Act and its application at apartment communities. This course is designed to go a step further than our Fair Housing Essentials (FHE) course covering not just the basic dos and donts, but also the specific details of each law and how to look at each policy, practice and procedure at your housing community with a Fair Housing eye. The basic concepts of Fair Housing: who is protected under federal law, how state laws can impact this, and who is exempt from the Act The types of communities covered under Section 504 of the Rehabilitation Act and the additional requirements of the Act What a Section 504 coordinator is, who is required to have one, and what it entails How to treat Assistance Animals in housing communities and who is eligible to bring an assistance animal on the property The requirements are under the Americans with Disabilities Act The Fair Housing requirements when advertising a community How to handle Reasonable Accommodation/Modification requests What questions you can ask and shouldnt ask to comply with Fair Housing laws Fair housing certificationSpecialist is rooted in the regulations of the two major Fair Housing laws, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968) and Section 504 of the Rehabilitation Act of 1973. In addition, we cover the Americans with Disabilities Act and its application at apartment communities. This course is designed to go a step further than our Fair Housing Essentials (FHE) course covering not just the basic dos and donts, but also the specific details of each law and how to look at each policy, practice and procedure at your housing community with a Fair Housing eye. The basic concepts of Fair Housing: who is protected under federal law, how state laws can impact this, and who is exempt from the Act The types of communities covered under Section 504 of the Rehabilitation Act and the additional requirements of the Act What a Section 504 coordinator is, who is required to have one, and what it entails How to treat Assistance Animals in housing communities and who is eligible to bring an assistance animal on the property The requirements are under the Americans with Disabilities Act The Fair Housing requirements when advertising a community How to handle Reasonable Accommodation/Modification requests What questions you can ask and shouldnt ask to comply with Fair Housing laws AssessmentsPersonality: Customer Service Fit ProficientNovember 2019Measures the traits that are important for high-quality customer service. Full results: ProficientCustomer Focus & Orientation Highly ProficientSeptember 2019Responding to customer situations with sensitivity. Full results: Highly ProficientWritten Communication ProficientJune 2019Measures a candidate's ability to convey written information using proper grammar rules. Full results: ProficientVerbal Communication ProficientAugust 2019Speaking clearly, correctly, and conciselyFull results: ProficientScheduling Skills ProficientAugust 2019Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.Full results: ProficientManagement & Leadership Skills: Planning & Execution Proficient April 2020Planning and managing resources to accomplish organizational goals. Full results: ProficientFront Desk Agent (Hotel) Highly ProficientApril 2020Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly ProficientManagement & Leadership Skills: Planning & Execution Proficient April 2020Planning and managing resources to accomplish organizational goals. Full results: ProficientFollowing Directions Highly ProficientMay 2020Following multi-step instructions.Full results: Highly ProficientProject Management Skills: Budgeting Highly Proficient May 2020Managing project budgets by appropriately allocating and monitoring financial resources. Full results: Highly ProficientSupervisory Skills: Motivating & Assessing Employees Proficient April 2020Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: ProficientWork Style: Conscientiousness Highly ProficientOctober 2019Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly ProficientBasic Maintenance and Repair ProficientOctober 2020Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: ProficientCustomer Service ProficientOctober 2020Identifying and resolving common customer issuesFull results: ProficientHR: Compensation & Benefits ProficientOctober 2020Knowledge of compensation and benefits programsFull results: ProficientConstruction Safety Highly ProficientOctober 2020Using safe practices while on a construction siteFull results: Highly ProficientCustomer Focus & Orientation ProficientOctober 2020Responding to customer situations with sensitivity Full results: ProficientSupervisory Skills: Motivating & Assessing Employees Proficient October 2020Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: ProficientCustomer focus & orientation ProficientJanuary 2022Responding to customer situations with sensitivity Full results: ProficientSales skills ProficientJanuary 2022Influencing and negotiating with customersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationCore Competencies Highly organized, detail-oriented, and self-motivated with the ability to work independently. Highly developed interpersonal communication skills; able to successfully interface with a public of diverse backgrounds, as well as associates and management at all levels. Proficient with Word, Excel, PowerPoint and other Microsoft Office products. Ability to manage employees and facilities in all facets of operation, maintenance, leasing, administration and financial planning. |
