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Click here or scroll down to respond to this candidateCandidate's Name
Results-Oriented Professional Technical Support & Office AdministrationColumbia, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer-centric professional with a strong ability to analyze and resolve customer issues effectively. Seeking a full-time position to contribute to a company&#Street Address ;s success through exceptional service. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceProfessional HousekeeperHomeaglow-Columbia, SCJanuary 2024 to Present Provide exceptional cleaning services for residential and commercial clients through Homeaglow platform. Deliver consistent, high-quality cleaning results, meeting and exceeding client expectations. Efficiently execute cleaning tasks, including dusting, vacuuming, mopping, sanitizing surfaces, and organizing spaces. Adapt cleaning approach to accommodate diverse client preferences and specific cleaning requirements. Maintain open communication with clients to ensure satisfaction and address any concerns promptly. Manage schedule and travel effectively to complete assigned cleaning appointments on time. Key Skills Demonstrated: Expertise in various cleaning techniques and best practices. Strong attention to detail and commitment to thoroughness. Excellent time management and organizational abilities. Effective communication and interpersonal skills. Ability to adapt to different cleaning environments and client needs. Reliable and professional work ethic.Customer Service RepresentativeConnexus Call Center-American Fork, UTDecember 2022 to June 2023 Professionally handled inbound and outbound calls, addressing customer inquiries and complaints with empathy and building rapport. Researched and provided accurate information regarding products, services, and solutions. Processed orders, applications, and forms as requested, ensuring accuracy and timeliness. Identified and escalated priority issues to management, contributing to problem resolution. Maintained detailed call notes and reports, facilitating effective communication and follow-up. Specific Achievements: Assisted customers with health benefits inquiries, took orders, and scheduled utility bill payments. Networked with utility providers, expanding payment options for members. Managed customer accounts, ensuring information accuracy and timely issue resolution. Proficiently handled inbound calls, live chat interactions, and troubleshooting application issues. Collected and documented orders, ensuring seamless processing. Key Skills Demonstrated: Excellent communication and interpersonal skills. Effective problem-solving and decision-making abilities. Strong attention to detail and accuracy. Ability to build rapport and maintain professionalism. Efficiently managed multiple tasks in a fast-paced environment. Customer Service/Product SpecialistIntuit QuickBooks Technical-RemoteSeptember 2021 to November 2022 Served as the primary point of contact for customers, addressing technical inquiries and troubleshooting issues efficiently.* Leveraged extensive product knowledge to diagnose and resolve customer problems promptly.* Demonstrated empathy and active listening, building rapport with customers while addressing their concerns.* Utilized various customer service software tools to manage interactions and maintain records.* Maintained a dedicated workspace with personal equipment to ensure uninterrupted service.* Applied critical thinking and analytical skills to navigate complex technical situations.* Provided technical support with a consistently warm and professional demeanor.* Documented customer complaints comprehensively for future reference and analysis.* Managed customer accounts effectively, ensuring information accuracy and issue resolution. Key Skills Demonstrated:* Excellent technical troubleshooting and problem-solving abilities.* Strong communication and interpersonal skills, including active listening and empathy.* Proficiency in customer service software and tools.* Ability to work independently and manage a remote workspace effectively.* Demonstrated critical thinking and analytical skills in complex situations.* Commitment to delivering exceptional customer service Office AdministratorPreferred Choice Landscaping LLC-Columbia, SCJune 2014 to December 2021 Managed comprehensive office operations, including accounts receivable, accounts payable, payroll, bank reconciliation, and invoicing, ensuring financial accuracy and regulatory compliance.* Leveraged proficiency in QuickBooks, Excel, and Microsoft Word to streamline financial processes and generate reports.* As co-owner, contributed to strategic business decisions and overall company growth. Key Skills Demonstrated:* Expertise in financial management and accounting principles.* Proficiency in QuickBooks, Excel, and Microsoft Word.* Strong organizational and time-management skills.* Demonstrated entrepreneurial spirit and business acumen as a co-owner.* Ability to work independently and manage multiple priorities effectively. EducationBachelor's in Computer ScienceSouthern New Hampshire University - Manchester, NH May 2021 to PresentHigh school or equivalentRichland Continuation High School - Columbia, SCMarch 2018 to May 2018Skills Excel, Microsoft Word, QuickBooks (6 years) Server Sales Training POS Accounts Receivable Bookkeeping Account Reconciliation Office Management Accounts Payable Event Planning Profit & Loss Databases Business requirements SharePoint Data analytics Bank Reconciliation Microsoft Outlook Communication skills Google Docs Office management QuickBooks CRM software Typing Customer service Windows Accounting software Salesforce Software troubleshooting Cash register Retail sales Payroll SAP Time managementCertifications and LicensesDriver's LicenseDecember 2015 to November 2025AssessmentsOffice manager ProficientMarch 2023Scheduling and budgetingFull results: ProficientMedical billing ProficientDecember 2023Understanding the procedures and forms used for medical billing Full results: ProficientCustomer focus & orientation ProficientSeptember 2022Responding to customer situations with sensitivity Full results: ProficientAdministrative assistant/receptionist Proficient August 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientWork style: Professionalism ProficientDecember 2022Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information* Strong communication skills* Work well under pressure* Ability to multi-task during busy hours* Great team player* Detail oriented |
