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Title Customer Service Representative
Target Location US-AR-Jonesboro
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Phone: PHONE NUMBER AVAILABLEStreet Address  Kristi lake drive apt j-11Jonesboro arkansas Street Address
E-mail: EMAIL AVAILABLESUMMARY OF QUALIFICATIONS Ability to work independently or with a team Good organizational skills High Energy Excellent Interpersonal Skills Goal OrientatedTECHNICAL SKILLS Windows 98, 2000, XP, Vista, Windows  Microsoft Office, Word, Excel7 Program PLC and Alan Bradley  Hand SolderingProgram Schematic Reading  Internet Research Troubleshoot and repair AC/DC circuits  Ability to work and configure DSLAMSand power supplies and Ports Strong Understanding of internal  Install and set up CDs Sound Cards,operation of microprocessor Modems, Scanners and Hard Drives Work on Plum A+ and Plum A+3  Current knowledge of OperationalInfusion System Computer SystemsEDUCATIONITT Technical Institute, Little Rock, ArkansasGraduate of 2005Associate of Applied Science in Computer Electronic Engineering Technology Highest Honors Perfect Attendance PC Technology Honors GPA 3.7 of 4.0WORK EXPERIENCEArkansas Game and Fish Commission Oct. 2012-August 2013Calibration Technician Maintain network of communication systems, including mobile and audio on VHFequipment. Install, maintain, and perform preventive and corrective maintenance of test apparatus andequipment. Plan sequence of testing and calibration program for instruments and equipment accordingto blueprints, schematics, technical manuals. Conduct tests on performance and reliability of mechanical, structural, orelectromechanical equipment.TEMPORARY EMPLOYMENTHospira- (Kelly Services) - Field Service Technician Oct. 2013-Dec.2014 I would travel across the region to work and calibrate hospital pumps and carryequipment to different hospitals. I would test hospital pumps to verify that the pumps meet qualifications on a laptop.Agrobotics - Computer Operator Sept. 2012-Oct.2012 I would work on a computer and put into information about the soil of a farmersfield. The customer service representative would send the information to me and I wouldmake a diagram (aerial photo) of the farmers land. I would send the information to the outside and they inform the farmer how muchsoil would go onto his farm.Cardinal Health- (The Mergis Group - Customer Service RepresentativeApril 2012-June 2012 I would work on a computer to correct orders for hospitals. Also contact customers and make sure that orders would get to right hospitals.Allied Wireless Company- (Premier Staffing) - Customer Service Representative Aug2011-Jan 2012 I would use a computer to check the billing of Alltel customers. I would contact and talk to customers and take payments for the customers.Central Mortgage Company- (Premier Staffing) - Customer Service RepresentativeApril 2011-Aug 2011 I would answer phone calls from customers to make payments on their home loan. Also I would receive faxes about their insurance and payments and fax off toanother department for verification.LOreal Cosmetics Firm- (Staff mark) Dec. 2008-March 2010 I worked in the stock room. Packing and Distrusting. Verify that the right amount of products went to right customer. Receive high volume inbound calls Work with customer to resolve daily issues Troubleshoot customers bills Provide customer service daily with customers mortgage questions Send and receive faxes daily Replenish merchandise to be distributed Data Entry Pack merchandise to be shipped to retailers Clean up area in and around work area Safety meetings before beginning of work Use standard hand tools to open electronic devices and remove/replace circuit boards. Perform basic pump device self-test, performance verification testing, and use of basicrelated test equipment.AT&T Oct. 2005-June 2007Network Technician Responsible for conducting testing, troubleshooting and resolution of trouble ticketsinvolving DSL service Operation of sophisticated testing equipment to facilitate corrective actions with multiplecomputer programs Customer service representative Worked with DSLAMS and Ports with Engineers out in the field Served as a TKT certified technician with AT&T Worked daily from telecom orders with all assignmentsTriple S Alarm July 2005-Oct. 2005Alarm Technician Pull wire, program and repair and security systems Program security systems Repair security systems Customer service dutiesCERTIFICATIONInstrumental Systems Automation (ISA)ReferenceCharles Doerpinghaus Field Engineer Ortho Clinical PHONE NUMBER AVAILABLERoger Powers Field Engineer ATT PHONE NUMBER AVAILABLEPenny Hill Biomedical Hospital PHONE NUMBER AVAILABLE/pre>

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