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| | Click here or scroll down to respond to this candidate14015 SW Van Buren St. Miami, Florida 33176 Cell: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLESeasoned, honest, reliable professional with a vast experience in the contact center industry, payroll, accounting, employee benefits, accounts payable & receivable, English & Spanish as second languages tutoring, international business development etc.EDUCATION1985 GED Diploma Liceo Maurilio Alvarado Vargas, Guanacaste, Costa Rica1992 1994 Uncomplete Bachellor in Political Science Universidad de Costa Rica, Montes de Oca2001 Uncomplete Bachellor in Law Universidad Florencio del Castillo, Heredia, Costa Rica2017 Associate of Theology CELA University Miami, FloridaPROFESSIONAL EXPERIENCE1990 1994 Banco Anglo Costarricense Checking Accounts & International Department Clerk1995 1996 HD Pavas, Costa Rica Lee Payrolls and Accounts Payable In charge of capturing employeetiming and production data and processing payroll and pay checks, besides that, also processing invoicesand checks for vendors and suppliers1997 & 2000 Apollo Ship Chandlers, Inc. Miami, Florida Food & Beverages Yeoman & Assistant F&BComptroller onboard cruise ships In charge of data processing and junior supervision of staff1997 1998 Warners Centroamerica, Grecia, CR. Payrolls & Assistant Accountant In charge ofcapturing employee timing and production data and processing payroll and pay checks, besides that,also processing invoices and checks for vendors and suppliers while assisting with accounting tasks suchas bank account reconciliation, inventories, reports, etc.1998 2000 Radio Mensajes, S.A Zapote, SJ, CR. Accounts Receivable In charge of keeping track ofpending of payment invoices and coordinating payment2001 Garan Central America, Heredia, CR Payroll & Assistant Accountant In charge of capturingemployee timing and production data and processing payroll and pay checks, besides that alsoprocessing invoices and checks for vendors and suppliers while assisting with bank accountreconciliation, inventories, reports, etc.2002 2003 Procter & Gamble Santa Ana, CR Americas Support Center In charge of providing electronic& over the phone technical support (IT) for US, Canada, Puerto Rico & CR based employees including,hardware, software, connectivity, communication tools, etc.2003 2006 Hewlett Packard Santa Ana, CR Due to an outsourcing agreement between P&G and HP Ibecame an HP employee and continued to perform as a Technical Associate and became the owner ofthe Company@YourFingertips tool, new hires Coach & Duty Manager2004 2005 Western Union Santa Ana, CR I worked a second shift as a Customer Service Representativeproviding over the phone assistance to customers sending and or receiving money at the MoneyTransfer By Phone (MTBP) department2006 2007 IBM Santa Ana, CR Payroll Accounting Coordinator & Focal Contact Point for GilletteMigration In charge of a Payroll Accounting team overseeing accounting accounts reconciliation andsupervising team while acting as the focal point of contact for account balancing migration into clientssystem2008 2012 Stream Global Services Heredia, CR Technical Support Professional In charge of providingover the phone technical Support to Sirius and Time Warner Cable end users with connectivity, cable &voice services besides billing inquiries2012 2016 Convergys Management Group Heredia, CR Technical Support Professional In charge ofproviding over the phone technical support to Verizon Internet (HSI) & FiOS end users both residential& commercial with connectivity issues20016 Amazon Heredia, CR Customer Service Representative In charge of providing Multi channelsupport to shoppers |