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Customer Service Program Analyst Resume ...
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Title Customer Service Program Analyst
Target Location US-DC-Washington
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Fort Stevens Dr NW Apt 1  PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am an IT/Database Specialist with more than two decades of experience providing exemplary hardware and software support to government and private industry clients and customer service and administrative professionals. In addition, I am proficient in multiple operating systems, programming languages, database applications, software and hardware. Finally, I am able to work well independently, collaboratively, or on a team; I am highly organized and hard-working; I can manage multiple projects with tight deadlines, and prioritize tasks based on customer needs.EXPERIENCEFEBRUARY 2005  CURRENTCOMPUTER INSTRUCTOR/DATABASE SPECIALIST/SUBSTITUTE TEACHER, DC GOVERNMENTConducted organized classes, instructing students according to the District of Columbia Federal Mandate Core Curriculum, and implementing the teacher's lesson plan(s) for a variety of subjects.Taught computer classes in various schools.Informed students of hardware and software on a computer.Ran a computer lab and provided password resets to users.Taught them IT websites and network connections.Developed and maintained working relationships with students, parents, teachers, and principals.Worked as Lead Teacher assisting students on Field trips, homework, curriculum and daily plans.Certificate of sustained participation in schools in Ward 7 & 8 specifically.EDUCATIONMAY 2000BACHELOR OF SCIENCE, HOWARD UNIVERSITYSystems Engineering I & IIDatabase ManagementProbability & StatisticsCalculus I, II, IIISKILLStwo decades of experience providing exemplary hardware and software support to government and private industry clientsvigilant in obtaining requirements from customermaintain customer retentionmaintain and engage with customers' needs and maintain communication throughout the life cycle.ACTIVITIESWorked in Transportation to ones in need.Volunteered at soup kitchen and food pantry.

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