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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE San Antonio, TX Street Address
PROFESSIONAL SUMMARYDedicated and adaptable professional with over 20 years experience in relationship management, team building, and process improvement.Consistently recognized for having a high degree of creativity, collaboration skills, organization, and ability to problem solve. Currenty working to complete my Post Baccalaureate Certificate in Marriage and Family Therapy with a specialization in the systemic treatment of addiction. Ready to make an immediate contribution to your organization and our community.EXPERIENCESUPERVISOR FIRE & THEFT CLAIMS, San Antonio, TXProgressive Insurance,Met regularly with my team both individually and as a group to collaborate on the needs of their individual clients and provide feedback and coaching based on my assessment of their work product. Completed monthly reports for each team member to show performance trends and direct the remediation of team member performance deficiencies. I completed performance management discussions, coaching notes and formal written communication documents. Identified areas of opportunities in efficiency, accuracy, and customer service and implemented changes needed which brought our cycle time down to an average of 15 days and reduced operating costs by 30%. Created workshops and focus groups to address:- Implementation of Claims initiatives- Review organizational initiatives that improve the overall work environment- Review file handling to ensure standards are being met and claims are on track for a timely and accurate resolution Took ownership of any escalated inquiries or complaints that the team member was unable to address. I completed the final review and authorization for claims settlement, coverage, and liability ultimately reducing elevations/complaints by 50%.January 2017-August 2022FIRE & THEFT CLAIMS REPRESENTATIVE, San Antonio, TX Progressive Insurance,I owned and resolved claims involving losses by fire or theft. I was responsible for the investigation and analysis of coverage and liability across multiple product lines. I took ownership of the customer's experience including total loss handling and rental vehicle management.Served as a liaison and advocate for the customer during vehicle inspections and ensured that all damages reported were consistent with the report of loss.I completed thorough recorded statements of all material parties for an accurate investigation and timely resolution. Gathered relevant documentation from our clients to support the loss details provided. Most claims required the need to conduct interviews and/or consults with insurance agents, witnesses, law-enforcement, fire department personnel, vehicle service providers, and forensic specialists. Claims often required the need to conduct residential, loss and/or recovery seen investigations to confirm the loss, coverage, and/or liability.Ultimately responsible for recognizing the method of entry, method of theft, fire patterns, incendiary possibilities, property condition, and potential subrogation opportunities for each claim assigned to me. August 2009-January 2017Reduced payment of fraudulent claims by 25% by properly determining if the attributes of a claim required a referral to the special investigations unit or consultation with an outside forensic expert or legal review. I gathered the appropriate title documents, negotiated and settled total loss claims inclusive of the salvage process. INTERNSHIP STUDENT - JUVENILE PROBATION OFFICER, San Antonio, TX Bexar County Juvenile Probation,As a student at UTSA under the Criminal Justice degree plan I met the curriculum internship/practicum requirements by applying for an internship at the Bexar County Juvenile Probation Department. I shadowed multiple probation officers learning what is needed to serve the needs of adolescents and their families. I assisted with various duties inclusive of: I interviewed juveniles and their families to obtain psychosocial information. I developed individual treatment plans for assigned cases. Completed interviews and assessments with juveniles and their families to obtain psychosocial information and formulate recommendations for the appropriate type of supervision. Arranged for medical, mental health and substance abuse treatment services according to individual needs and court orders.Provided crisis, individual and group counseling sessions. Wrote reports describing offenders' progress and made recommendations to the appropriate court presiding over the offender's case.Developed discharge recommendations and discharge plans and coordinated reviews on juveniles who are being released.Reported allegations of child abuse, neglect and/or exploitation to authorities. Developed liaisons and networked with other probation officers, community agencies, correctional institutions, psychiatric facilities and aftercare agencies to plan for helping offenders and their families with life adjustments. January 1997-June 1997EDUCATIONBACHELOR OF ARTS (B.A.) IN CRIMINAL JUSTICE, San Antonio, TX University of Texas at San Antonio, August 1997SKILLSAttention To Detail Time Management Excellent Communication Positive Attitude Ability To Multitask Interpersonal Skills Employee Motivation Team Player Strong Customer Service Skills LANGUAGESEnglishNative SpanishFluentCERTIFICATIONS Adjuster- Property and Casualty |
