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2019 - 2020Street Address  - 2021Street Address  - 2022Street Address  - 2022Street Address -2010CONTACTKeysha Maritza Peralta Sambola2522 NE 191ST ST APT 2522MIAMI FL 33180-3230PHONE NUMBER AVAILABLEEMAIL AVAILABLERoom attendantAuto Hotel Casanova. Managua, Nicaragua.Cleaned and maintained the cleanliness of hotel rooms, including dusting, vacuuming, and making beds.Sanitized bathrooms and replenished amenities such as towels and soap .Changed bed linens and performed laundry duties as needed.Restocked and organized supplies in each room.Upheld high standards of cleanliness and hygiene throughout the hotel premises.Sales representativeDiscoveryHandle inbound and outbound calls to provide product information, address, inquires and resolve issues and concerns. Record and update customer information accurately and promptly in the database.Respond to customers chat, emails and social media messages in timely manner.Up-sell and cross-sell products and services to customers when applicable.Customer Service RepresentativeIBEX GLOBALAnswering incoming calls and responding to customer inquiries.Providing information about products and services.Handling and resolving customer complaints or concerns. Processing orders, forms, applications, and requests. Troubleshooting and resolving technical issues.Maintaining a high level of professionalism and courteousness with customer's.Updating customer accounts and records accurately.Collaborating with other teams or departments to address customer needs.Adhering to company policies and procedures.Meeting performance goals and metrics set by the company. Carribbean blue Crab companyProcessors/Crab Pickers will steam, clean, and pick whole crabs, weigh, separate processed meat by size, or quality, and place in containers, and seal, count, measure, ice, debone, pack, cook, break, seafood processing, and preparation of orders for wholesale/ retail sale. Denmark School, Bluefields NicaraguaElementary DiplomaEXPERIENCEEDUCATION2011-20151st-6thHigh School Diploma.Baptist High School.7th-11thStrong communication skills.Ability to work independently and collaboratively. Detail-oriented and highly organized.Adaptability and flexibility.Strong interpersonal skills.Multitasking and ability to prioritize tasks.Customer service skillsSpanish EnglishSKILLSLANGUAGES