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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE 678-873-7460ProfessionalSummary To obtain a challenging position in Customer Service or Billing departments that would allow me to use my analytical, clerical, leadership and communication skills to excel and be a positive addition to the company.American Public University (APU) online CoursesOnline courses to obtain a Bachelors (BA) in Human Development and Family Studies(2015-2017).Education University of Phoenix on campus/ online courses 2012-2014 McDonough, GA To obtain a Bachelor of Science in Human Services (credits transferred to APU). Newton High School, Covington, GA Diploma obtained in 1996 Work HistoryTool Source Lawrenceville, Ga. October 25, 2022 current) Hybrid-Sales Customer Service representative. Data/order entryAssist customers via phone and emailWork closely with inside and outside sales reps to meet monthly commission and goals. Monitor and maintain customer relationshipsWork with accounting and purchasing to ensure customer orders are keyed and processed correctly.General Mills (Kenco) Social Circle Ga (June 2016- October 2022)Replenished product to areas by forklift via orders sent via RF on lift.Transported orders to assigned staging bays via forklift as directed by RF scanner.Schedule loads for Customers via email, export orders, and other orders that the plant has contracts with. Print Bill of Lading paperwork upon requests. Handle the CSX rail cars, making sure they are placed, ordered and spotted correctly. Complete empty and pulls once they are unloaded through the CSX website. Balance the loads to prevent over booking. Process Customer claims as they are received by approving or denying based on our findings. Check drivers, vendors and customers in and out as they come through the gates or offices each day.Jackson Healthcare Alpharetta, Ga (Feb.2016 March.2016) Data entry for Demos and Charges for Insurance Patients that required Anesthesia for Insurance Companies Print and Scan in Demos, Anesthesia Records, Op Reports and other needed info for Patient Accounts.Print Media formerly Bellsouth/ AT&T Tucker, Ga (May.2013- January 2016) Call Center/ Hot line Clerk / Customer Service Rep for Print Advertising Customers and Sales Representatives (same company, different dept) Take calls from customers and Reps about changes to their print ads. Expedite ad changes so that they are published by the print dates for the Sales Representatives. Direct calls to the proper locations and groups as they came in to the art hotline and assist the sales reps on how to key in their ad changes if they need help in doing so. Direct callers to their assigned Sales Reps and give needed information about their print ads if needed per call. Scan in changes as they are mailed in or called in daily. Maintains accurate and complete data, i.e., items, ad text/ ad cuts, etc. in the Publishing graphics systems Tracks data pertinent to the timely publication of directories, i.e., proof turnaround, backlogs, volume of input, etc. Takes messages and refers calls from customers to rep, from reps to managers Performs general office and clerical duties. Typing and / or data entry. Scanned docs process allowing publish support to index and key signed contracts, ad copy changes, manual advertising orders, late work orders, etc., to meet publishing deadlines. Work requires high degree of accuracy, while meeting deadlines. Dec.2009 May.2013 Directory Clerk / Customer Service Rep for Publishing and Quality Control & Finance Clerk(Bellsouth/ ATT) (same company, different dept) Key minor ad changes in system, scan in changes submit major changes to the art dept. via phone, fax, mail, or customer service reps/ Billing inquiries/service order for accounts. Mail out ads as they print from the proofing team: returned incorrect mailing addresses or P.O. Box mail is corrected and mailed out Answer calls from customers about changes to their ads, key and scan the changes into the system for the composers and artists to correct before a new ad is sent out for approval from the client. Assist the mail room with mailing and keying of correct addresses when they have a high back log. Work and clear electronic reports that are sent at least five times a day with electronic proof changes. Proof and compare ads by having them up on two screens at a time for customer quality and toPrevent errors and claims.May.1999- Dec. 2009 (same company, different dept) Directory Clerk for Billing and Finance /Customer Service (Bellsouth/ATT) Bill National Advertising Clients for Yellow Page and Internet Ads. Verify the commission rates for accuracy before billing. Verify claims to determine which dept. was responsible for the errors. Additional Type 70 + wpmProficient in Microsoft Office, Cisco, Excel, and PowerPoint Self-StarterExcellent multitasking skillsQuick LearnerAdvanced in working in SAP, WMS, CSX, Ulti Pro, Load proof, ADP, WEB UI, and KRONOSExperienced in: Warehousing, distribution, freight handling, and order filling. |
