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Click here or scroll down to respond to this candidateCandidate's Name
Address: Street Address
Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLE Capable of multiple challenges and responsibilities Record of time management with excellent attention to detail Affective team member Regulatory Requirements: carefully observed client confidentiality, within operations Creative and flexible, excellent listening skills, and detailed application within customer service Present interpersonal communication skills with planned organizational presentationWork Experience:Oct 2022 Jul 2024 Home Based Customer Service Representative with GC Services Assisted student loan borrowers with choosing plans based on affordability, time in repayment, and loan forgiveness options. Provided loan verification and borrower requested letters upon request. Verified loan detail, applied corrections, and resolved billing disputes Accepted payments on both inbound and outbound calls. Provided public servants and employees of not-for-profit organizations with updates to their Public Service Loan Forgiveness (PSLF) status. Jul 2012 Jan 2022 Sr. Customer Service Representative @ Afni in Tucson, Arizona Ran tests to determine the causes of product malfunctions. Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or by adjusting bills. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that the appropriate changes were made to resolve the customers problems while referring unresolved issues to designated departments. |
