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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLELeander, TX, Street Address
EMAIL AVAILABLES U M M A RYA highly successful Call Center Agent with years of experience developing and implementing customer service programs, CRM systems, and telephony platforms aimed at retaining customers and improving the customer experience. I have a proven ability to lead teams in the quest to deliver excellent service and develop knowledge and skills using effective communication styles and journey- mapping techniques.P R O F E S S I O N A L S K I L L STime ManagementSkip Tracing & Internet ResearchStrategic ThinkingPhone SystemsProblem SolvingInbound & Outbound Call ManagementOrder Processing/Transaction ManagementW O R K E X P E R I E N C ECall Center Agent Jun 2024 - PresentKobie Marketing Inc. St Petersburg, FLConsistently met metrics and goal set by supervisor. Maintained a high level of knowledge about company products, services, and policies. Demonstrated proficiency in using CRM software to track and update customer information, resulting in 20% improvement in data accuracy.Consistently met and exceeded call center KPIs, contributing to a 30% overall increase in team productivity. Built a positive rapport with customers over the phone. Participated in team meetings and training sessions. Responded to member telephone calls and assisted with information requests. Customer Service Agent Feb 2024 - May 2024Foundever Nashville, TNMonitored customer service metrics and provided recommendations for improvement. Monitored customer satisfaction surveys and took corrective action when necessary. Collaborated with other departments to ensure customer satisfaction. Analyzed customer feedback to identify potential areas of improvement. Proactively identified customer needs and provided solutions. Renee's Busy Bee Services Jan 2014 - Jan 2024Renee's Busy Bee SErvices Leander, TXPerformed regular maintenance and cleaning of air vents, windows, and other hard-to-reach areas Assisted in the delivery and pickup of supplies and equipment Cleaned and maintained carpets and upholstery using appropriate cleaning agents Coordinated with other departments to ensure timely completion of tasks Washed walls, windows, and other surfacesCommunicated effectively with coworkers and supervisors Personal Care Assistant (PCA) Jun 2020 - Jul 2021Texas home Health Nacogdoches, TXAssisted with personal hygiene and grooming activities Educated clients and families on proper care techniques Developed and implemented activities to promote cognitive and physical development in clients Assisted clients with light housekeeping tasks such as laundry and meal preparation Assisted clients with medication managementAssisted with physical and occupational therapy treatments Ensured clients' medical appointments were kept and followed up on Ensured clients' needs and preferences were respected Educated clients and families on proper nutrition and health maintenance Assisted with post-hospitalization careSeasonal Sales Associate Nov 2017 - Jan 2018James Avery Jewelers Wichita Falls, TXEnsured that store merchandise was properly displayed Maintained a high level of product knowledgePerformed light maintenance and housekeeping duties Operated a cash register and handled cash transactions Resolved customer issues in a timely mannerProvided excellent customer service to ensure customer satisfaction Identified and communicated customer needs to management Updated customers on new products and servicesWorked efficiently to meet sales goalsCollaborated with team members to meet sales goals Tech Supervisor Westlake Eye Specialists Jan 2007 - Dec 2013 Westlake Eye Specialists Westlake, TXMonitored patient progress and reported any changes to the ophthalmologist Assisted in the development of patient treatment plans and follow-up care instructions Evaluated patient charts and medical histories to determine necessary tests Scheduled and coordinated patient appointments and consultations Participated in continuing education and training to stay up-to-date on new developments Applied eye drops and other medications to patient's eyes as directed Instructor at Austin Community College Apr 2009 - Dec 2010 Austin Community College Austin, TexasOPTS 1019Overview of procedures used in an optical, optometric or ophthalmological office instruction on government, third party and other managed care insurance claims maintenance of patient records, safety regulations, correspondence and ethics. HIPAA and OSHA complianceMDCA 1009/MDCA 1076/MLAB101Asepsis and infection controltaking patient histories and vital signs, performing first aid and CPR preparing patient for proceduresassisting physician with exams and treatmentscollecting and processing specimensperforming and collecting diagnostic testsadministering medication as directed by physicians medical records, billing, bookkeeping, patient scheduling and completion of insurance claim forms Clinical Research Director Brian Berger, MD Jan 2006 - Jan 2007 Brian Berger, MD Austin, TXDesigned and implemented risk management plans for all clinical research projects Negotiated contracts with vendors and other subcontractors Conducted clinical trials in accordance with GCP and applicable regulations Assessed safety and efficacy of products and reported results Interpreted and reported results of clinical trials to executive management Tracked and reported progress of clinical trials to regulatory agencies Clinical Education Director/Austin Retina Assoc Jan 2000 - Jan 2006 Austin Retina Associates Austin, TXDeveloped and implemented strategic plans to increase department productivity and quality of services Oversaw the development of new policies and procedures to enhance operational efficiency Coordinated with other departments to ensure a smooth workflow Assisted in the maintenance of patient confidentiality Assisted in the preparation of patient rooms for procedures and treatments Assisted in the preparation of patient education materials Assisted in the preparation of patient care plansPerformed basic laboratory procedures such as blood draws and specimen collection Assisted in the collection of data for research and studies E D U C ATIONBachelor of Applied Science: Psychology and Social Services 2018 Vernon College, Wichita Falls, TXC E R T I F I C ATIONSJCAHPO Certified Ophthalmic Assistant 2002R E F E R E N C E SHayley Chavez. Work Services Manager, Legal Zoom. 512-744-7830 Adrianna Morris. Owner, Annie's Nails 945-247-4615 John Hemple. Owner, John's Pool and Supplies. 817-357-2731 |
