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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEADMINISTRATIVE & PROGRAM ANALYST Schedule Management Project Coordination Customer Service Decisiveness Flexibility Requirements Gathering Integrity / Honesty Judgment and Decision-Making Leveraging Diversity Operations Management Oral & Written Communication Policy & Procedure Research Problem Solving Quality FocusProven ability to research a variety of issues, gather statistics and information, and report findings relative to the full scope of the issue, activity, or initiative involved; Consolidate, assemble, and provide necessary supporting documentation for correspondence or reports as instructed by the manager. and prepare special reports as directed/neededCapacity to keep management fully informed regarding the status of all current activities or initiatives to advise the staff. On own initiative, brief the upper management regarding status of activities, alert him/her regarding upcoming events, and provide advice concerning probable action of the Director on unfamiliar itemsExperience using a variety of computer software programs involving the application of word processing, spreadsheet, slide-presentation, and statistical database programs to input, update, retrieve, gather, and generate data or reports PROFESSIONAL EXPERIENCE & ACHIEVEMENTSProgram Manager APOLLO AFTERSCHOOL PROGRAM (Washington DC) 9/2023 Present As the Program Manager of an after-school program, Oversee program development, staff management, budgeting, partnership engagement, student enrollment, attendance tracking, program evaluation, safety compliance, and community outreach. I design engaging curricula, hire and supervise staff, manage finances, collaborate with stakeholders, promote the program, ensure student safety, and evaluate program effectiveness.Key Results:Developed and implemented engaging after-school program curricula tailored to the needs and interests of students.Successfully managed a team of staff members, including hiring, training, and supervising instructors and administrative personnel.Oversaw program budget, allocating funds for staff salaries, supplies, equipment, and activities, while ensuring adherence to financial constraints.Cultivated and maintained partnerships with schools, community organizations, and stakeholders to support program goals and enhance student experiences.Managed student enrollment and attendance records, ensuring accurate tracking and reporting.Conducted ongoing program evaluations to assess effectiveness and identify areas for improvement.Implemented and enforced safety protocols and compliance measures to ensure the well-being of students and staff.Conducted community outreach and marketing efforts to promote program visibility and attract participants. Executive Assistant AGILITY NOW, LLC. (Suitland, MD) 4/2021 Present Plays a vital role in supporting the planning, development, and implementation of various programs and initiatives within the organization. Analyzes and evaluates program data, conducts research, and provides valuable insights to improve program effectiveness and efficiency. Collaborates with cross-functional teams and stakeholders to ensure program objectives are met and contribute to the overall success of the organization's mission. Key Results:Streamlined executive scheduling and calendar management, resulting in a 15% increase in on-time meeting attendance and improved overall productivity.Successfully coordinated and organized + high-profile events, conferences, and meetings, with an average attendance rate of 27% above the projected target.Actively managed and maintained confidential files and documents, which reduced risk of data breaches and unauthorized access incidents.Prepared and edited executive-level presentations and reports, resulting in improvement in the clarity and impact of communications with stakeholders.Spearheaded the implementation of a new project management system, leading to a 32% increase in project completion efficiency and 44% reduction in missed deadlines.Site Director/Coordinator AFTER SCHOOL ALL STARS (Washington, DC) 8/2019 8/2021 Designed and implemented engaging and enriching after-school programs that aligned with the organization's mission and objectives. Developed a curriculum that fostered academic, social, and emotional growth in students. Recruited, trained, and supervised a team of program staff, including instructors, tutors, and volunteers. Created a positive and inclusive environment for students, encouraging active participation in program activities. Cultivated and maintained relationships with schools, community organizations, and other stakeholders to expand program opportunities and resources. Managed program budgets and resources effectively, ensuring responsible allocation and utilization of funds. Used data-driven insights to make informed decisions and improve program effectiveness.Key Results:1Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCE & ACHIEVEMENTS CONTINUEDConducted 20+ on-site observations of construction progress, resulting in timely and accurate site visit reports that contributed to the successful completion of projects within budget and timeline.Responded to and managed 15+ on-site crisis situations involving youth, families, and staff, applying conflict resolution and intervention skills to de-escalate issues and ensure a safe and supportive environment.Successfully managed and balanced 10+ projects simultaneously, employing strong organizational skills to prioritize tasks based on urgency and importance, resulting in efficient project execution.Collaborated with local schools and community organizations to establish 5+ strategic partnerships, expanding the program's reach and resources, and providing additional support and opportunities for program participants. Urban Alliance Alumni President URBAN ALLIANCE (Washington, DC) 5/2019 8/ 2020 Acted as the Alumni President for a nonprofit organization based in Washington, D.C., that aims to empower under-resourced youth through education, professional development, and work readiness programs. Led a dynamic and engaged community of urban advocates and changemakers dedicated to creating positive impacts in our city. Key Results:Successfully planned and executed 10+ events, each with an attendance of over 100 people, fostering a sense of community and engagement among Urban Alliance alumni.Implemented targeted marketing strategies, leading to a 30% increase in brand awareness and a 25% increase in site traffic, positively impacting program enrollment and community engagement.Assisted in organizing and managing fundraising events, resulting in procuring over $5,000 in donations, which directly supported the organization's programs and initiatives.Conducted community outreach efforts, engaging local businesses and stakeholders, leading to a 20% increase in donated goods and services for Urban Alliance events.Skillfully planned, organized, and led weekly team meetings, fostering a collaborative and productive environment, and ensuring all members were aligned with the organization's objectives. Sales Manager WATZ POPPIN CLOTHING STORE (Washington, DC) 8/2017 5/2019 Conducted in-depth analysis of sales data, market trends, and customer behavior to formulate comprehensive sales strategies. Collaborated with cross-functional teams to ensure alignment with the company's mission and business objectives. Monitored and evaluated the performance of the sales team, identifying strengths and areas for improvement. Forecasted annual sales quotas and projected sales volume for existing and new products. Utilized data-driven insights to make accurate sales predictions and optimize inventory management. Analyzed competitor pricing and promotional activities to inform pricing strategies and enhance customer engagement. Developed and implemented effective promotional campaigns to boost sales. Analyzed customer feedback and preferences to enhance customer retention and brand loyalty. Recommended customer-focused initiatives to improve the overall shopping experience.Key Results:Conducted market research and competitor analysis to inform pricing and promotional strategies, contributing to a 10% increase in customer retention and brand loyalty.Collaborated with cross-functional teams to align sales objectives with the company's mission and long-term goals, ensuring a cohesive and customer-centric approach.Prepared and presented detailed sales reports and forecasts to senior management, providing valuable insights and data-driven recommendations for business decisions.Utilized data analytics tools to optimize inventory management, reducing inventory costs by 12% and minimizing stockouts.Implemented performance metrics and key performance indicators (KPIs) to monitor the success of sales initiatives and measure progress toward organizational objectives. Customer Service Representative BANK OF AMERICA (Washington, DC) 9/2016 2/2017 Played a crucial role in providing exceptional service to customers, addressing their inquiries, and resolving any issues promptly and efficiently. Key ambassador of the company's mission and values, demonstrating professionalism, friendliness, and enthusiasm in all customer interactions. Identified opportunities for upselling and cross-selling additional services, contributing to revenue growth and customer satisfaction.Key Results:Successfully redirected an average of 30+ calls per day, ensuring prompt and efficient resolution of customer inquiries and issues.Identified customer needs and proactively offered and sold new services, resulting in a 15% increase in upsells and cross-sells.Maintained a customer satisfaction rating of 95% through consistent delivery of friendly, professional, and enthusiastic service, contributing to positive customer feedback and brand loyalty.Actively participated in workshops and conferences focused on enhancing customer service skills, leading to the implementation of three new best practices within the team. TECHNICAL SKILLSMicrosoft Office Suite/ Microsoft 365 and statistical analysis tools and software 2Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCE & ACHIEVEMENTS CONTINUEDTECHNICAL COMPETENCIES- Data Analysis: Collect, compile, and analyze program data to track performance indicators, identify trends, and measure the impact of initiatives. Utilize statistical tools and software to interpret data and generate reports for management.- Program Evaluation: Conduct comprehensive evaluations of existing programs to assess their effectiveness, identify areas for improvement, and make data-driven recommendations for enhancing program outcomes.- Research and Benchmarking: Conduct research on best practices, industry standards, and relevant regulations to stay informed about emerging trends and innovations in program management. Benchmark program performance against industry standards and competitors.- Process Improvement: Identify opportunities for streamlining program operations and enhancing workflow efficiency. Collaborate with teams to implement process improvements and optimize program delivery.- Stakeholder Engagement: Collaborate with internal and external stakeholders to gather feedback, address concerns, and ensure alignment with program objectives. Maintain effective communication channels to foster strong relationships with partners.- Project Management: Support the planning and execution of program-related projects, ensuring deadlines are met, milestones are achieved, and resources are effectively utilized. EDUCATIONAssociates of Science Degree UNIVERSITY DISTRICT OF COLUMBIA 3 |
