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Click here or scroll down to respond to this candidateCandidate's Name
ChicagoPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYCustomer Success Manager Results-driven, Enterprise Experienced, customer success enthusiast with extensive experience in client development in high-pressure, fast-paced environments. Skilled in client development, problem-solving, training, and promoting brand loyalty. Detail-oriented with exceptional instincts for meeting high expectations and delivering service standards. Collaborative team building skills. Specialties: Client implementation, retention, QBR, and success stories Improve product adoption with excellent technical skills and updating CSM tools. Software as a Service Broad technical skills with Analytics, SFDC, E-Commerce, and Cyber Security PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS SYNDIGO, Chicago, IL 1/2021 2/2023Syndigo provides an entire life cycle for Core & Enhanced Product Content Customer Success ManagerAs the client's primary contact, educate users, provide escalation paths for customer issues, and align new opportunities for other applications in the Syndigo portfolio. Utilize tools such as MS Teams, SFDC & Power BI. Clients voice by collaborating with cross-functional teams, including sales, marketing, and product development. Accomplishments Consistently earned quarterly bonuses. Recouped two major accounts that were not going to renew their contract. Customized reports resolved technical issues. A client created a success story. Upsold an international cosmetic client, and cross-sold four brands that were not using Syndigo.MICROSOFT / MARKETSTAR, Chicago, IL 5/2019 8/2020 MarketStar provides sales as a service.National Customer Success Manager Education 1/2020 8/2020 Worked directly with Education schools that have purchased 500 or more Surface devices. Educated these clients on the transformation to a more modern means of deployment and adoption of all of Microsofts Surface Devices. Supported clients in the deployment of the Microsoft Surface product line into their schools, onboarded and trained IT & end users as well as provided escalation paths for any customer issues.Customer Success Manager 5/2019 12/2020Marketstar introduced the CSM role into Microsofts environment as a trial engagement. Candidate's Name Page 2 Engaged directly with Microsoft Enterprise Customers that specifically use Microsofts Surface devices. Expanded usage across the enterprise providing an ROI in their investment in their Surface Device. Supported customers in their transformation into the cloud on a modern device through sales and support engagements.ARCUTEK, Chicago, IL 10/2018 3/2019Arcutek provides security products and services to the largest organizations in the world. Sales ManagerRecruited and onboarded new clients, providing team utilization, profit margins, and customer satisfaction. Supported sales activities by providing Professional Services estimates, statements of work, recommended solutions, and technologies. ACTIANCE, Chicago, IL 5/2014 7/2018Actiance enforces policies and compliance across 70+ social platforms and communication channels serving Fortune 500 companies.Partner Sales ManagerGenerated annual revenue through direct clients, certified ISVs & VARs. Recruit clients for Actiances Compliance platform supporting Enterprise and Public Social Software platforms: Attainment, 80% annual revenue in 10 months. 100% MBO Collaborated on the building of a world-class partner program to include deal registration, an MDF program, and a Partner Portal. Developed sales, technical, and marketing materials for partner execution. SECUREBUY, Chicago, IL 10/2012 3/2014SecureBuy is a leader in global payment fraud prevention and security technology for e- commerce payment processing.Director of PartnershipsWorked with partners and set up new partners for SecureBuys SaaS anti-fraud solution, including sales and marketing support. Developed and implemented sales programs for partners, including marketing materials, analysis, and presentations. Vetted existing partners, removing eighty percent and keeping the active ones. Performed executive liaison efforts between organizational management and IT for the integration team. Designed a reporting system to manage IT deliverables for the CEO. IBM, Chicago, IL 2/2005 8/2012Global manufacturer and marketer of computer hardware, middleware, and software Business Partner ManagerDirected ISVs, VARs, and business partners with their marketing, sales, and support of IBMs Capture and Enterprise Content Management (ECM). Increased revenue from $18 to $24 million. Exceeded a minimum of 10% quota in 2006, 2007, 2009, and 2010. Attained IBM Quota Club status. Executed quarterly marketing campaigns generating 100+ leads. EDUCATIONILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, ILBachelor of Science: Computer Science; Minor: Management Information |
