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Title Customer Service Operations
Target Location US-VA-Lorton
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Street Address  Highland Woods CT Apt C1Lorton, VA Street Address -1831Cell Phone: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEWORK EXPERIENCE:National Express Transit,7307 Highland Street,Springfield, VA 22150Start: 07/01/2024  08/05/2024Work Schedule: Full TimeSupervisor: N. Ashley Fernandez Operations ManagerE-Mail: EMAIL AVAILABLEwww.nationalexpresstransit.comPhone: PHONE NUMBER AVAILABLECell: PHONE NUMBER AVAILABLEPOSITION RESPONSIBILITIES:Drives WEDRIVEU PARATRANSIT DRIVERProvides excellent Customer Service.Adheres to National Express dress code.Follows all company policies, procedures and management direction,including all fleet and safety Policies.I am compassionate & Care for seniors. I enjoy helping and working withthe senior population. Assist residents getting on and off the van,utilizing the appropriate and safest mode for assistance. This mayinclude using a lift, ambulation, and/or physical transfer.Ensures customers are picked up and transported to their destinations ontime.I access electronic trip manifests to view pick up and drop off timesand locations, passenger details and shared ride information, and toupdate trip status. Dispatchers know where our vehicles are in real-timeand can adjust to the constant changes that present themselves duringthe day. This provides the ability to organize and coordinate theirroute and route priorities to maintain the most efficient andproductive process.Maintains a safe driving and working environment, including PPE(Personal Protective Equipment).Completes bus trip log.Completes required route in a safe and efficient manner.Maintains the cleanliness of the interior and exterior of the bus.I fill out daily inspection log at the beginning of each trip and postinspection at the end of each day and turn in daily forms whencompleted.Candidate's Name
7639 Highland Woods CT Apt C1Lorton, VA 22079-1831Cell Phone: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEWORK EXPERIENCE:MV Transportation,12011 Government Center Pkwy,Fairfax,VA 22035Start: 04/08/2023  06/28/2024Work Schedule: Full TimeSupervisor: Kelsey RobilliaE-Mail: EMAIL AVAILABLE, www.mvtransit.com,Phone: PHONE NUMBER AVAILABLEPOSITION RESPONSIBILITIES:Drives FASTRAN PARATRANSIT DRIVERProvides excellent Customer Service.Adheres to MV Transportation dress code.Follows all company policies, procedures and management direction,including all fleet and safety Policies.I am compassionate & Care for seniors. I enjoy helping and working withthe senior population. Assist residents getting on and off the van,utilizing the appropriate and safest mode for assistance. This mayinclude using a lift, ambulation, and/or physical transfer.Ensures customers are picked up and transported to their destinations ontime.I access electronic trip manifests to view pick up and drop off timesand locations, passenger details and shared ride information, and toupdate trip status. Dispatchers know where our vehicles are in real-timeand can adjust to the constant changes that present themselves duringthe day. This provides the ability to organize and coordinate theirroute and route priorities to maintain the most efficient andproductive process.Maintains a safe driving and working environment, including PPE(Personal Protective Equipment).Completes bus trip log.Completes required route in a safe and efficient manner.Maintains the cleanliness of the interior and exterior of the bus.I fill out daily inspection log at the beginning of each trip and postinspection at the end of each day and turn in daily forms whencompleted.WORK EXPERIENCE: Apple Bus Co.,3711 Gembrit Cir, Kalamazoo, MI 49001Start: 05/30/2022  02/24/2023.Work Schedule: Full Time/Part TimeSupervisor: Jerry Daniels, EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEPOSITION RESPONSIBILITIES:Provides excellent Customer Service.Adheres to Apple Bus dress code.Follows all company policies, procedures and management direction,including all fleet and safety Policies.I am compassionate & Care for seniors. I enjoy helping and working withthe senior population. Assist residents getting on and off the van,utilizing the appropriate and safest mode for assistance. This mayinclude using a lift, ambulation, and/or physical transfer.Ensures customers are picked up and transported to their destinations ontime.Maintains a safe driving and working environment, including PPE(Personal Protective Equipment).Completes bus trip log.Completes required route in a safe and efficient manner.Ability to organize and coordinate their route and routepriorities to maintain the most efficient and productive process.Maintains the cleanliness of the interior and exterior of the bus.I fill out daily inspection log at the beginning of each trip and postinspection at the end of each day and turn in daily forms whencompleted.WORK EXPERIENCE:BMT Consulting Inc.,70 W Michigan Ave, Battle Creek, MI 49037Start: 10/11/2021  05/03/2022.Contact Last Employer: YesAVAILABILITY Job Type: Government Contract DriverWork Schedule: Full Time/Part TimeSupervisor: Kia Williams, EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEPOSITION RESPONSIBILITIES:Provides excellent Customer Service.Able to operate any size vehicleComplete routes accurately, efficiently and on-timeAble to follow GPS while operating a vehicleMust follow all Safety and Driving regulations for MichiganDeliver Hazardous material and confidential documentsMust HAVE a CPLMust have a "Clean" DMV report for the last 35 monthsMust pass the background check for Federal ContractsCompany DescriptionA transportation company that specializes in courier services and delivery.Follows all company policies, procedures and management direction,including all fleet and safety Policies.Maintains a safe driving and working environment, including PPE(Personal Protective Equipment).Completes car trip log.Completes required route in a safe and efficient manner.Ability to organize and coordinate their route and routepriorities to maintain the most efficient and productive process.Maintains the cleanliness of the interior and exterior of the car.I fill out daily inspection log at the beginning of each trip and postinspection at the end of each day and turn in daily forms whencompleted.WORK EXPERIENCE:Barry County Transit,1216 West State Street,Hastings,MI 49058Start: 03/22/2021  09/21/2021.Phone: PHONE NUMBER AVAILABLEMatt Funk Supervisor, EMAIL AVAILABLEPOSITION RESPONSIBILITIES:Provides excellent Customer Service.Adheres to Barry County Transit dress code.Follows all company policies, procedures and management direction,including all fleet and safety Policies.I am compassionate & Care for seniors. I enjoy helping and working withthe senior population. Assist residents getting on and off the van,utilizing the appropriate and safest mode for assistance. This mayinclude using a lift, ambulation, and/or physical transfer.Ensures customers are picked up and transported to their destinations ontime. Maintains a safe driving and working environment, including PPEPersonal Protective Equipment). Completes bus trip log. Completes required route in a safe and efficient manner. Ability to organize and coordinate their route and route priorities to maintain the most efficient and productive process. Maintains the cleanliness of the interior and exterior of the bus. I fill out daily inspection log at the beginning of each trip and post inspection at the end of each day and turn in daily forms whencompleted.WORK EXPERIENCE: Apple Bus Co. 3711 Gembrit Cir, Kalamazoo, MI 49001Start: 07/27/2019  03/19/2021.Phone: PHONE NUMBER AVAILABLESupervisor: Jerry Daniels, EMAIL AVAILABLEPOSITION RESPONSIBILITIES:Provides excellent Customer Service.Adheres to Apple Bus dress code.Follows all company policies, procedures and management direction,including all fleet and safety Policies.I am compassionate & Care for seniors. I enjoy helping and working withthe senior population. Assist residents getting on and off the van,utilizing the appropriate and safest mode for assistance. This mayinclude using a lift, ambulation, and/or physical transfer.Ensures customers are picked up and transported to their destinations ontime. Maintains a safe driving and working environment, including PPE(Personal Protective Equipment).Completes bus trip log.Completes required route in a safe and efficient manner.Ability to organize and coordinate their route and routepriorities to maintain the most efficient and productive process.Maintains the cleanliness of the interior and exterior of the bus.I fill out daily inspection log at the beginning of each trip and postinspection at the end of each day and turn in daily forms whencompleted.WORK EXPERIENCE: Autozone 814 East Cork Street, Kalamazoo, MI.Start: 04/08/2019  06/21/2019Phone: PHONE NUMBER AVAILABLEPOSITION RESPONSIBILITIES:Provides WOW! Customer Service.Utilizes ZNET to help customers locate merchandise or find suitablealternatives.Adheres to AutoZone dress code.Follows all company policies, procedures and management direction,including all fleet and safety Policies.Ensures commercial products are delivered on time and in excellentcondition.Drives delivery vehicle to transport parts to Commercial customers,including the loading and unloading of parts.Maintains a safe driving and working environment, including PPE(Personal Protective Equipment).Picks up parts from nearby stores and outside vendors.Ensure appropriate delivery documentation is generated and issued foreach delivery, then appropriately filed at the AutoZone store.Follows proper accident procedures.Properly maintains vehicle(s) and takes the necessary steps to reportvehicle maintenance issues.Ensures that assigned company vehicle is kept clean and presentable.Builds long term professional relationships with the customers.Handles cash transactions, charge transactions, and core/part returnsper company policy and Guidelines.Inspects, protects, and maintains company assets, merchandise, andvehicles .Assists DIY customers between deliveries by performing the followingduties:Utilizes OBDII to read codes from customers automobilesPractices GOTTChA and assists with the installation of wipersblades, batteries and light bulbsMaintains product knowledge and current promotions through AutoZonesystems and informationSources. Maintains store appearance and merchandising standardsas directed.WORK EXPERIENCE: Chemical Bank,Bank Courier,1 Bedford Road,Battle Creek, MIStart: 09/2016 - 03/22/2019.Supervisor: Laura Veldhouse (616) 588-7487, EMAIL AVAILABLEI provided exceptional customer service to our business banking clients through our Business Courier Services. This position serves our customers through the pickup, delivery and other related services offered to our business clients. This is done by driving with another co-worker, a bank owned vehicle, throughout our market area. Home base is Battle Creek, Kalamazoo, Athens, Hastings and travel the surrounding areas. I communicate an outgoing and friendly professional demeanor not only to customers but to staff as well. I work every other week for 30 - 40 hours per work week. I have a valid Michigan Driver's License with 0 points and no accidents.WORK EXPERIENCE: Programmer/Analyst,J62-AHCA Defense Logistics Information Services,Logistics MainFrame, 74 N. Washington Ave., Battle Creek, MI 49037Start: 6/1995 - 5/2016Supervisor: Michael LeBreton (269) 961-5819, EMAIL AVAILABLEGrade Level: GS-12Salary: $97,000 USD Per YearHours per week: 40Serves as Computer Specialist with the FLIS (Federal Logistics Information System) Development Branch within DLIS-AHCA to support CICS On-Line and Batch applications. Responsible for system development by analyzing, designing, developing, modifying, refining, documenting, testing, and implementing programs affected by problem reports (PRs) and system change requests (SCRs) for TM (TransactionManagement), DEMIL (Demilitarization Coding and Management Office (DCMO)), LOLA (Logistics On-Line Access), MIOS (Maintain Item Of Supply), CATTOOLS (Cataloging Tools),TOMS (Transaction Output Messaging System), and other FLIS applications. Currently serve on the FLIS automated information systems to complete various SCRs and PRs for the J62-AHCA Build Team with extensive knowledge, experience and expertise in analyzing, designing and developing, modifying, refining, testing, implementing, and documenting new software for the resolution of logistics problems. Assign, reassign, analyze, prioritize and monitor workload to ensure equitable distribution, control and timelyprocessing to meet the requirements as defined. Advise management on workload status and initiate and direct projects to lower and higher graded technicians to assure customer satisfaction. Provide cost analysis for each project, along with an Estimated Completion Date (ECD). Thoroughly review actions taken and decisions made by work group to ensure compliance with appropriate methods, procedures and compliance with configuration management. Provide management with analytical reports and recommendations for individual or process improvements. Manage special projects or programs as assigned, with extensive use of MQ(Message Queue). Monitor progress and regularly report to management on the status of projects being worked by contractors and/or government employees. Identify resource needs, revises training, ensure quality and other performance standards are identified and software development methodologies are followed. Perform detailed technical analysis of proposed and current System Change Requests (SCRs) and Problem Reports (PRs) to determine thefeasibility and degree of functionality and suitability to meet customer requirements. Conduct thorough research and analysis to resolve requirements as defined. Solve problems and answer requests for technical assistance relative to the various FLIS applications, advising functional and project analysts. Diverse knowledge of computer hardware and software with the ability to use state-of-the-art automation processes and products to process logistics data management projects and other assigned workloads. On the DEMIL application, designed and programmed a Workbench to automatically assign work to the DEMIL technicians in a equitable manner. I train all new employees, bothGovernment and contractors, relating to APS COBOL, DB2, CICS, Batch Processing, MQ for On-Line and Batch, WEB Services, all subsystem specifications documentation meeting DOD standards.Supervisor: Mr. Michael LeBreton (269) 961-5819WORK EXPERIENCE: Data Processing Technician (Programmer/Analyst), U.S. NAVYStart: 8/1988 - 1/1995Salary: $30,000 USD Per YearHours per week: 40Data Processing Technician, First ClassAssigned to USS Kitty Hawk (CV-63) Carrier ADP Division as the Lead Programmer/Analyst and assistant Leading Petty Officer (Team Leader), supervising 20 enlisted personnel. Went TDY to Shore Patrol at 32nd Street Naval Staion. We were responsible for all of San Diego County with over 10,000 Military Housing units. We also worked with Customs Agents at Tijuana Mexico Border Crossing, handling US Military coming across the border with illegal substances. Worked with all police services in San Diego City and San Diego County. Assigned to USS RANGER (CV-61) Carrier Intelligence Center as the Leading Petty Officer supervising 5 Data Processing Technicians and 33 Intelligence Specialists.Assigned to Shore Intermediate Maintenance Activity (SIMA), ADP Department, Analysis Records and Reporting Section/Maintenance Resource Management System (ARRS/MRMS) office.WORK EXPERIENCE:Programmer/Analyst, DLSC-F Defense Logistics Information Services, 74 N. Washington Ave., Battle Creek, MI 49037Start: 5/1987 - 8/1988Grade Level: GS-11Salary: $28,000 USD Per YearHours per week: 40While assigned to DLSC-F at The Defense Logistics Services Center I was responsible for reviewing its total system design with the intent to modernize within a few years. I was assigned to the Statistics Prototype Team, which conducted a feasibility study, to meet the demands of the Modernization Program, for Statistics. The Prototype Team, and I, designed, then established, Data Base Architecture of Statistical information with on-line access that is accurate, timely, and user friendly. On-line programs were then developed to access the Data Base in a tailored manner for screen display and allow for printing of batch reports from the on-line menu. I was personally responsible for the design and coding of the Data Base Load programs, and for the Data Base Input/Output Module called by the on-line programs. Including my work on the Prototype Team, I was responsible for carrying out my normal duties. This included analysis, development, documentation, and testing of System/Subsystems that have a direct impact on DOD worldwide ADP cataloging operations.Contact Supervisor: YesSupervisor's Name: Mrs. Mary Cole, Supervisor's Phone: (269) 961-4351WORK EXPERIENCE: Data Processing Technician (Programmer/Analyst), U.S. NAVYStart: 8/1973 - 2/1987Data Processing Technician, First ClassVarious/World Wide Duty assignments; While assigned to the Source Data System Project (SDS) in Washington, D.C. I was in charge of a programming team tasked with automating the system used to report field computer software problems to headquarters. The team analyzed numerous different design approaches that could be used to run this new system on existing computer hardware. The number was narrowed to two unique designs that I presented to a review group for final decision. After selection of a final design, my team performed the detailed system and program design, programmed, tested and implemented the software reporting system.Contact Supervisor: YesSupervisor's Name: LT. Tom GroelEDUCATION CLEP, DANTES, and work experienceSan Diego, CA USSome College Coursework Completed - 12/199451 Semester HoursMajor: BusinessGPA: 3.8 out of 4.0University Of MarylandWashington, D.C., DC USSome College Coursework Completed - 12/19863 Semester HoursMajor: BusinessGPA: 3.8 out of 4.0Los Angeles Community CollegeLos Angeles, CA USSome College Coursework Completed - 12/198013 Semester HoursMajor: BusinessGPA: 4.0 out of 4.0Harper Creek High SchoolBattle Creek, MI USHigh School or equivalent - 6/1972JOB RELATED TRAINING07/2019  Present, Drivers Safety Training (1 hour every month)01/2006,Contracting Officer's Representative,Defense Logistics Information Service10/2005,Application Development and Tuning for Oracle Databases, 40 hrs,Learning Tree9/2005,Introduction to Oracle AS Portal,24 hrs,University of IL7/2005,Oracle Reports Workshop,16 hrs,University of IL7/2005,PowerCenter 7 Level 1 Developer(Informatica),32 hrs, Informatica Corp6/2005,BusinessObjects 6.5 Core Reporting,8 hrs,Business Objects SA6/2005,Oracle PL/SQL Programming,40 hrs,Learning Tree5/2005,Developing SQL Queries for Oracle Databases,32 hrs,Learning Tree5/2005,Intro to Oracle,16 hrs, Learning Tree9/2000,Extensible Markup Language,24 hrs,WESTLAKE INTERNET TRAINING9/2000,Intermediate HTML,16 hrs,WESTLAKE INTERNET TRAINING8/2000,E-Business Fundamentals, 40 hrs, WESTLAKE INTERNET TRAINING4/2000,MQ Series Application Programming, 40 hrs, Department of Defense8/1998,COBOL For MVS, 24 hrs, Department of Defense3/1997,Introduction to ORACLE, 16 hrs, Department of Defense2/1997,Basic SQL, 32 hrs, Department of Defense1/1997,UNIX/SHELL, 40 hrs, Department of Defense5/1992,NIPS AN/SYQ-9(V)4 Phase1 Operator Course,160 hours, US Navy3/1992,3-M Admin Operations,40 hrs, US Navy11/1991,Navy Leader Development Program (NAVLEAD),40 hrs, US Navy11/1990,Total Quality Management Statistical Process Control,40 hrs, US Navy10/1990,Total Quality Management (TQM) Awareness,40 hrs,US Navy8/1990,SNAP II Integrated Logistics Support/COSAL,160 hrs, US Navy6/1990,Defense Data Network Seminar,40 hrs, US Navy2/1990,Introduction to Fortran, 40 hrs, US Navy2/1990,Introduction to Programming in BASIC, 40 hrs, US Navy1/1990,Introduction to COBOL,40 hrs, US Navy12/1989,Microcomputer Maintenance and Repair,160 hours, US Navy11/1989,Navy Rights and Responsibilities,40 hrs, US Navy1/1988,Structured Systems Design Training, 40 hrs, Department of Defense12/1987,CANDE/WFL for Burroughs B7800, 40 hrs, Department of Defense10/1987,Structured Systems AnalysisREFERENCES:Mr Tim Walbeck J62-AHCA, Defense Logistics Information Services Computer SpecialistPhone Number: PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEReference Type: ProfessionalMr. Joseph Cassai J62-AHCA, Defense Logistics Information Services ContractorPhone Number: PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEReference Type: ProfessionalMiss Kim Bussell J62-AHCA, Defense Logistics Information Services Computer SpecialistPhone Number: PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEReference Type: ProfessionalAWARDS: ADDITIONAL INFORMATIONINDIVIDUAL CASH AWARD 02/26/15INDIVIDUAL CASH AWARD 02/20/14INDIVIDUAL CASH AWARD 04/17/11INDIVIDUAL CASH AWARD 03/21/10INDIVIDUAL CASH AWARD 08/09/09INDIVIDUAL CASH AWARD 03/08/09INDIVIDUAL CASH AWARD 01/31/08INDIVIDUAL CASH AWARD 04/15/07INDIVIDUAL CASH AWARD 03/04/07GROUP AWARD SPECIAL ACT 08/20/06SUSTAINED SUPERIOR PERFORMANCE 03/05/06SUSTAINED SUPERIOR PERFORMANCE 03/06/05INCENTIVE AWARD 08/08/04QUALITY STEP INCREASE 01/12/04SUSTAINED SUPERIOR PERFORMANCE 01/28/03SPECIAL ACT AWARD 12/03/02EMPLOYEE OF THE QUARTER 07/01/02 - 09/30/02QUALITY STEP INCREASE 01/13/02ON THE SPOT 11/19/01QUALITY STEP INCREASE 02/25/01QUALITY STEP INCREASE 01/28/00PERFORMANCE AWARD 07/04/99SPECIAL ACT AWARD 08/31/98SPECIAL ACT AWARD 04/11/98ON THE SPOT 02/14/98ON THE SPOT 01/14/98ON THE SPOT 09/27/97ON THE SPOT 09/13/97SUSTAINED SUPERIOR PERFORMANCE 08/16/97ON THE SPOT 09/15/96SUSTAINED SUPERIOR PERFORMANCE 07/07/96Typing: 70 words per minute.

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