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Click here or scroll down to respond to this candidate Candidate's Name , SHRL
Littleton, CO Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
ADMINISTRATIVE MANAGER/HUMAN RESOURCES/TALENT ACQUISITION
Administration Purposeful, and innovative professional with a diversified professional history managing
multiple programs/customers, providing Human Resources, talent and customer support
Employee Relations & Retention that optimize processes and improve operational efficiency and talent retention.
Employee Management
Expertise in providing strategic leadership, talent management, overseeing and previously
Customer Service/Relations coordinating 300+ employees, and process improvement.
Scheduling
Manage talent remotely and onsite, support multiple teams, managers and establish
Payroll strategic business relationships.
FMLA/ADA/EEO/WC
Experienced in implementing, maintaining, and building successful teams and supporting
Mediation & Advocacy vital growth.
HRIS Technologies Exceptional communicator skilled in building and strengthening relationships across
Employment Law functions to drive cohesive, strategic operations.
Orientation & On-Boarding Strong attention to detail in a constantly evolving environment while being results-oriented.
HR Policies & Procedures Review and audit payroll for proper allocation of State and Federal labor laws.
BENCHMARKS & MILESTONES
Directed Internship Programs: Successfully managed three intern cycles, overseeing the onboarding and offboarding
processes for over 150 interns per cycle while concurrently maintaining full-time talent across four client accounts.
Operational Efficiency: Developed and implemented strategic solutions to enhance operational efficiency, resulting in
reductions in overhead costs.
Process Enhancements: Initiated and executed process improvements aimed at boosting employee engagement,
productivity, and project delivery outcomes, with a strong emphasis on employee retention.
Team Management: Supervised both onsite and remote teams across the US and Canada, effectively leading seven major
programs.
PROFESSIONAL EXPERIENCE
ROCKY MOUNTAIN JANITORIAL SPECIALISTS 03/2022 07/2024
SENIOR ADMINISTRATIVE MANAGER | SPECIAL SERVICES
Leadership and Operational Management:
Oversee and facilitate the daily operations of the Special Services department, which focuses on emergency
disaster water mitigation, commercial restoration, construction, cleaning, building engineering, maintenance, and
commercial carpet and flooring care.
Collaborate closely with the Executive team and ownership to sustain customer loyalty while fostering
relationships with new clients.
Strategic Planning and Policy Development:
Develop and implement company policies and procedures aimed at future growth by identifying potential areas of
concern and devising effective solutions.
Manage a team of department managers and staff, ensuring operations are completed successfully and on time by
coordinating budget guidelines, offering solutions, managing departmental schedules and deadlines, and
allocating resources efficiently to meet operational demands.
Identify and address irregularities or opportunities for improvement.
Employee Performance and HR Management:
Evaluate employee performance, recommending promotions or terminations based on merit.
Oversee HR practices including hiring, onboarding, termination, employee management, engagement, conflict
resolution, employment law, contract language, benefits, workers' compensation, and payroll.
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PROFESSIONAL EXPERIENCE (CONT.)
Financial Oversight and Client Relations:
Handle departmental billing, collections, proposals, and insurance estimates, ensuring accuracy and efficiency.
KELLY OCG 10/2021 03/2022
TALENT SUPPLY CHAIN CONSULTANT ABBVIE/ALLERGAN
Relationship Management - First and single point of contact for client and suppliers. MSP program, providing expertise to
hiring managers and facilitating the procurement of temporary and/or contract employees. Combining experience in
overall workforce management in the labor market as well as recruitment knowledge. Consultative approach to both client
and supply base to ensure compliant and smooth program operations.
Program Support & Daily Operations:
Perform consultation calls with hiring managers to assess needs and determine the best sourcing strategies to
ensure acquisition of the best talent.
Apply both client and market data to provide guidance and set expectations for realistic recruiting cycle timelines.
Monitor daily progress of open and aging requisitions (job postings) and follow up accordingly.
Proactively identify service delivery issues and provide appropriate and timely solutions (by monitoring Key
Performance Indicators (KPI) and Service Level Agreements (SLA).
Support the financial processes related to timecard & expense management, invoicing, and corrections.
Supplier Management:
Function as a liaison with Suppliers to resolve daily operational issues.
Negotiate bill rates to ensure they align with current market rates and the client s cost containment strategy.
Proactively identify supply base management needs (potential gaps or performance-related issues).
Technology Support:
Develop thorough understanding of functionality and capabilities of Vendor Management Tool (VMS) used to
deliver and run the program.
Support Technology updates by providing overview of new functionality to both client and supplier as necessary.
Develop strong knowledge of technology to operate efficiently and troubleshoot simple issues when client or
Suppliers escalate.
Continuous Improvement & Projects:
Continuously educate client sponsors and supply base on the program processes (including technology piece).
Show willingness, interest in new projects, and participate where needed in improvement initiatives.
KELLY SERVICES 09/2015 10/2021
TALENT ADVISOR II/ TALENT MANAGER GILEAD SCIENCES | INTEL | CUMMINS | BECKMAN CULTURE | MEDTRONIC | IBM
Lead, manage and execute strategies to drive cross-functional teams to successfully support the diverse needs of multiple
customers. Successfully deploy effective employee and client engagement, development, performance, and retention
processes.
Provide quality customer service by engaging and building strategic relationships with customers and employees to drive
for and execute process improvements while accommodating their needs.
Lead development implementation practices that support redeployment/retention, process improvement,
business growth & strategy.
Proactively educate talent and customers of safety policies, standard methodologies, employment laws, benefits,
and updates within compliance to regulatory authorities.
Maintain the utmost professional manner and confidentiality during conflict resolution, workers compensation,
unemployment, FMLA and other sensitive situations.
Provide management mentoring expertise to both clients and employees, ensuring excellence in achievement of
goals while building and maintaining internal and external business relationships.
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PROFESSIONAL EXPERIENCE (CONT.)
Ensure achievement of program objectives by sharing performance feedback with talent. Coach and guide as
needed.
Management of HR practices to include on-boarding, off-boarding, talent management, employment law, contract
language, benefits, workman s compensation, and payroll.
Rework new-hire orientation program to include HR information, company resources and efficiently communicate
company values and vision.
CRIF LENDING SOLUTIONS 03/2014 09/2015
LOAN PROCESSOR | 08/2014 09/2015
Provided thought operational support by accurately reviewing and processing indirect auto loans. Review and verify loan
documents after dealer closing, prior to funding, for pertinent accuracy and compliance with internal practices, policies,
and procedures. Also required in this role is teamwork across multiple departments and is focused on delivering a high
level of customer service to customers, staff, and vendors.
Verify accuracy of auto loan packages received for funding within 24 hours.
Make consistent and sound decisions involving verification of documents.
Executed high volume projects efficiently under aggressive timelines.
Communicate with fellow processors and underwriters to insure consistency on compliance documents.
Contact credit union or dealer partners to review loan terms if necessary.
Maintain balancing operational efficiency and delivering the highest quality services to meet the customer s needs.
Actively build and maintain both internal and external business relationships.
OPERATIONS SUPPORT ASSISTANT | 03/2014 08/2014
Supported operations with various implementation projects, data entry to optimize current operational procedures.
Maintained Data Security and implementation of Data Retention Policy to ensure the sound privacy of sensitive
information.
Executed preparation of all incoming loans to be processed and completed loan documents to be returned to
Customers.
Analyzed daily funding reports to ensure accuracy and general business needs.
Performed other projects as needed.
L.O.L.A.'s RESCUE 01/2012 - 09/2015
OPERATIONS AND PROCESSING MANAGER
Processing of all office contracts, including creating all legal contracts for the rescue .
Filing, and updating all clientele and recorded keeping of files.
Customer Service, to include complaint management.
Accounts Receivable/Accounts payable- including paying all the veterinarians, vendors, and suppliers.
Clerical/administrative and mail duties.
Attend and manage various adoption events.
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PROFESSIONAL EXPERIENCE (CONT.)
COPPER STATE BOLT & NUT 2010 - 2011
ADMINISTRATIVE ASSISTANT/RECEPTIONIST/INSIDE SALES
Process purchase orders for direct shipments, track shipments for confirmation of receipt, and post
for payment.
Confirm all invoices posted after receipt.
Verify purchase orders for price and quantity accuracy for two branches.
Expedite and confirm accurate ship date on all purchase orders for two branches.
Main receptionist for all incoming lines. Multiline phone system.
Prepare excel spreadsheets.
Order all office supplies and processes all non-inventory accounts.
INNOVATIVE REALITY | KELLER WILLIAMS EXECUTIVE REALITY 2004 - 2009
LICENSED REALTOR | OFFICE MANAGER
Office Manager for operating manager.
Showings, scheduling, phones, data entry, filling of all office documentation.
Prepared legal documents and contracts.
Escrow holder, Paid bills.
Graphic design and printing for flyers, business cards, promotions, and advertising.
TECHNOLOGY PROFICIENCIES
Software/Tools: Xactimate, SAP Fieldglass, Bullhorn, Kronos, IQNavigator, PeopleSoft, Salesforce, PeopleNet,
QuickBooks, Paylocity, i9Advantage, Excel, Word, MS Office, PowerPoint, Adobe Photoshop & Quark
Express.
EDUCATION, CERTIFICATIONS & CREDENTIALS
XACTIMATE CERTIFICATION
XACTWARE
STRATEGIC HR LEADERSHIP (SHRL)
Human Capital Institute
DENTAL ASSISTING
Academy for Dental Assisting Careers, Littleton, CO
REAL ESTATE
Jones Real Estate College, Denver, CO
COSMETOLOGY
Littleton Academy of Hair Design, Littleton, CO
COMPUTER GRAPHICS AND ILLUSTRATION
Arapahoe Community College, Littleton, CO
CERTIFICATIONS & CREDENTIALS
Strategic HR Leadership | Non-Profit Animal Rescue
Real Estate license | Certified Realtor | Cosmetology license | Dental Assisting & Radiology
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