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Candidate's Name
Tampa, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a job in your company where I cannot only use my experience but, also gain new knowledge. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCertified Tax PreparerLiberty Tax Service-Tampa, FLNovember 2018 to PresentCertified with I.R.S as a tax preparerLegal AssistantRick Silverman, P.A.-Tampa, FLAugust 2023 to May 2024 Communicating with clients and gathering necessary documents and information Conducting legal research and providing information to the lawyer Drafting and organizing legal documents and evidence Preparing documents for hearings or trials Performing basic administrative and customer service tasks, such as answering phone calls, responding to emails and greeting clients Managing heavy legal schedules, files, records and appointments Collecting on client accounts Intake processing for new clients Evaluate medical records Case managementBilling SpecialistFBCS, Inc (vivint)-Tampa, FLDecember 2017 to December 2019answer billing questionsassist with making payment plansprocess paymentsreinstate cancelled accountsinbound/outboundDebit CollectorGlobal Trust Management-Tampa, FLNovember 2015 to April 2017assist clients with paying their accounts .inbound /outbound calls . Debit specialist. Service AssociateACE Cash Express-Tampa, FLJuly 2013 to April 2015ResponsibilitiesLoan officer, File clerk, Receptionist, Key holder, Safe monitor Customer ServiceResource Center for DIsabled-St Thomas, VIJune 2008 to July 2011Assist clients with needed paper work, answer multi-line telephones, administer disability and G.E.D test, assist with filing and organization.EducationAssociate of Applied Science in Criminology and criminal justice process Hillsborough Community College - Tampa, FLAugust 2019 to 2021Skills Billing Collections Accounts Receivable Loan Officer Experience Medical Billing Credit Analysis Loan origination Underwriting Banking Fair Housing regulations Financial analysis Loan processing Financial services Sales Cold calling Computer literacy Communication skills Customer service Microsoft Office (10+ years) Data entry (10+ years) Cash handling Customer service Cash register Accounts receivable Google Docs Office management DocuSign Tax experience Banking ICD-10 Proofreading QuickBooks Hospitality Clerical experience Social media management Analysis skills First aid Conflict management Litigation Legal draftingAwardsNational website designJune 2010F.B.L.A 1st place over 2,000 childrenBest chapter memberJune 2010F.B.L.A best chapter member and vice presidentGood citizenJune 2019F.B.L.A award for humane actCertifications and LicensesFood Handler CertificationShoe designerOctober 2019 to Present0716 the collectionTax preparerNovember 2018 to PresentDriver's LicenseCPI CertificationParalegal CertificateAssessmentsWork style: Conscientiousness  ProficientOctober 2022Tendency to be well-organized, rule-abiding, and hard-working Full results: ProficientAdministrative assistant/receptionist  Proficient August 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer focus & orientation  ProficientAugust 2023Responding to customer situations with sensitivity Full results: ProficientData entry: Attention to detail  ProficientAugust 2023Maintaining data integrity by detecting errorsFull results: ProficientAttention to detail  ProficientJuly 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientLearning agility  ProficientAugust 2023Learning and applying new informationFull results: ProficientMedical receptionist skills  ProficientAugust 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientTeamwork: Interpersonal skills  ProficientJuly 2023Responding to challenging team situations at workFull results: ProficientCase management & social work  ProficientAugust 2023Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientCase management & social work  ProficientAugust 2023Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientWork motivation  ProficientNovember 2023Level of motivation and discipline applied toward work Full results: ProficientSupervisory skills: Motivating & assessing employees  Proficient August 2023Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientBusiness math  ProficientJune 2024Using basic math to solve problems in a business context Full results: ProficientCustomer service  ProficientJuly 2023Identifying and resolving common customer issuesFull results: ProficientLegal skills  ProficientAugust 2023Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal settingFull results: ProficientFood service: Customer situations  ProficientMarch 2024Identifying and addressing customer needs in a food service setting Full results: ProficientFront desk agent (hotel)  ProficientNovember 2023Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientCall center customer service  ProficientJuly 2023Demonstrating customer service skills in a call center setting Full results: ProficientSales skills  ProficientAugust 2023Influencing and negotiating with customersFull results: ProficientWork style: Reliability  ProficientJuly 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.