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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYForward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.SKILLSEvent CoordinationResponsible Alcohol ServiceRule EnforcementBudget DevelopmentHealth Codes CompliancePerformance MonitoringCost ControlRestaurant ManagementVendor Relationship ManagementSales PromotionStaff TrainingInventory ManagementBar ManagementCustomer RelationsInventory ControlMenu DevelopmentVendor ManagementSecurity OversightCustomer Relationship BuildingLabor Cost ControlProficient in MixologyVerbal and Written CommunicationMarketing and Sales ExperienceEquipment MaintenanceOutgoing PersonalitySafe Serving KnowledgeSupervisory ExperienceService-Oriented MindsetTraining and MentoringStaff SchedulingOrganizational AbilitySupply OrderingStrategic PlanningTeam LeadershipSafety AwarenessEXPERIENCEBar Manager / Lyonides Ventures - Jacksonville, FL 04/2023 - Current Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary. Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.Completed thorough opening, closing and shift change functions to maintain operational standards each day. Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.Maintained detailed inventory of bar supplies and stocked work areas. DBMaintained accurate records of liquor inventory and purchases for budgeting purposes. Resolved customer complaints regarding quality of food or beverage service in a timely manner. Developed drink recipes and menus to meet customer preferences while optimizing profitability. Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands. Increased revenue by promoting additional products and assisting with beverage menu. Reorganized bar stations to streamline service flow. Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.Reviewed monthly sales reports to identify areas of improvement and growth opportunities. Monitored cash intake to reduce discrepancies.Poured wine, beer and cocktails for patrons.Resolved escalated customer complaints to maximize satisfaction and loyalty. Interviewed, hired and trained staff to improve customer retention and bolster sales. Created signature beverages to increase revenue and patron loyalty. Implemented strategies designed to increase revenue through upselling techniques. Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives. Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards. Recommended food and drinks to patrons based on preference, pairings and special promotions. Prepared detailed reports on daily sales figures to track trends in customer preferences. Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.Planned and coordinated special events to boost customer numbers and profits. Developed and implemented bartender training programs, policies and procedures. Negotiated purchase agreements with vendors to obtain best pricing on supplies. Assisted with planning special events such as wine tastings or cocktail parties. Increased profits by overseeing inventory and strategically increasing menu prices. Bartender and Server / Sonnys Real Pit BBQ - Jacksonville, FL 04/2014 - Current Performed opening and closing duties including restocking supplies. Greeted customers and provided excellent customer service. Developed good working relationships with fellow employees through effective communication. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Processed payments accurately and efficiently with POS system. Followed safety protocols while handling sharp tools or dangerous chemicals. Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards. Organized storeroom inventory of supplies such as cups, napkins, straws. Cleansed glasses with sanitizing solution after each use. Participated in weekly team meetings to discuss goals and objectives set by management. Attended regular training sessions to stay updated on new products or trends. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs. Effectively multitasked within fast-paced environment. Made friendly conversation with customers to provide enjoyable bar experience. Remained calm and poised during busy periods, promoting great customer service to guests. Greeted guests with friendliness and professionalism. Worked in close collaboration with team members to ensure customers received high-quality service. Maintained safety and sanitation standards with firm enforcement amongst bar staff. General Manager / Burrito Gallery - Jacksonville, FL 03/2021 - 01/2024 Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.Resolved customer complaints quickly while maintaining high quality standards of service delivery. Trained employees on duties, policies and procedures. Created schedules and monitored payroll to remain within budget. Established and maintained effective communication with staff members to ensure efficient operations. Recruited, trained and empowered employees to achieve key performance indicators. Recruited, interviewed and hired qualified staff for open positions. Administered employee discipline through verbal and written warnings. Created a positive work environment by developing team building activities that encouraged collaboration among departments.Tracked monthly sales to generate reports for business development planning. Built and maintained loyal, long-term customer relationships through effective account management. Conducted employee evaluations to provide adequate feedback and recognize quality performance. Guided management and supervisory staff to promote smooth operations. Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.Led employee evaluations with constructive feedback to boost performance. Maintained relationships with vendors to obtain the best pricing on supplies and materials. Ensured compliance with local health department regulations regarding food safety standards. Monitored financial performance and identified areas for improvement in cost savings and revenue generation. Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements. Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.Conducted regular meetings with senior management team to review progress against established objectives. Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.Designed sales and service strategies to improve revenue and retention. Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.Performed routine audits of internal controls in order to maintain accuracy of financial records. Developed marketing strategies designed to increase brand awareness within target markets. Prepared detailed reports for senior leadership outlining key performance metrics related to operational success. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Structured HR consulting services to support clients during organizational developments and changes. Directed or coordinated financial or budget activities to fund operations and maximize investments. Forecasted customer demand to set prices or credit terms for goods or services. Mitigated business risks by working closely with staff members and assessing performance. Bartender / Golden Ox - Jacksonville, FL 08/2020 - 06/2023 Performed opening and closing duties including restocking supplies. Greeted customers and provided excellent customer service. Developed good working relationships with fellow employees through effective communication. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.Managed cash drawer at the end of each shift ensuring accuracy of funds received. Processed payments accurately and efficiently with POS system. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Resolved customer complaints in a professional manner. Maintained inventory of liquor, beer, wine, and other beverage items. Trained new bartenders on drink preparation and upselling techniques. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Checked identification cards for proof of age prior to serving alcohol beverages. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests. Provided drink suggestions to customers based on their preferences. Assisted in setting up the bar for service shift.HR Manager / Second Chances LLC - Jacksonville, FL 04/2019 - 07/2022 Developed and implemented HR strategies to improve employee engagement and retention. Organized and facilitated team-building activities, including monthly staff meetings. Conducted recruitment process for new hires, including job postings, interviews and background checks. Created and maintained personnel records, such as hiring documents, benefits information and payroll data. Analyzed employee surveys to identify areas of improvement in workforce productivity. Maintained relationships with external stakeholders regarding employment issues or concerns. Advised managers on how best to motivate employees and increase their satisfaction levels. Monitored attendance records and leave requests for accuracy and completeness. Coordinated training programs for new employees and existing staff members. Researched methods of improving workplace safety standards by implementing new protocols. Collaborated with other departments to create a positive work environment that promotes collaboration among teams.Organized career development initiatives such as workshops, seminars and networking events. Ensured compliance with all state and federal employment laws including wage and hour regulations. Drafted job descriptions based on current roles within the organization. Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends. Facilitated and processed payroll.Directed HR programs, policies and processes to improve operational efficiency. Coordinated workers' compensation insurance and managed claims. Proactively identified and solved complex HR problems that impacted operations management and business direction.Negotiated agreements and maintained contact with insurance brokers and carriers. Bartender / Jag Stadium - Jacksonville, FL 08/2021 - 01/2022 Performed opening and closing duties including restocking supplies. Greeted customers and provided excellent customer service. Developed good working relationships with fellow employees through effective communication. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.Processed payments accurately and efficiently with POS system. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.Arranged bottles and glasses behind bar to make attractive displays. Described drink flavors and taste profiles to customers to help with ordering decisions. Sales Lead Manager / NCC.Inc - Jacksonville, FL 05/2018 - 09/2020 Completed day-to-day duties accurately and efficiently. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Prioritized and organized tasks to efficiently accomplish service goals. Provided excellent service and attention to customers when face-to-face or through phone conversations. Assisted with customer requests and answered questions to improve satisfaction. Planned and completed group projects, working smoothly with others. Worked with cross-functional teams to achieve goals. Maintained updated knowledge through continuing education and advanced training. Displayed strong telephone etiquette, effectively handling difficult calls. Maintained open communication with team members and stakeholders, resulting in successful project outcomes. Exceeded customer satisfaction by finding creative solutions to problems. Executive Assistant / WWS.Inc - Jacksonville, FL 08/2015 - 01/2020 Maintained confidential records and files related to executive operations. Maintained company confidence and protected business operations by keeping sensitive information confidential. Monitored incoming emails and responded accordingly in a timely manner. Performed data entry tasks into various software programs including MS Excel spreadsheets. Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff. Answered telephone calls from customers or clients providing assistance where necessary. Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars. Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.Assisted in organizing conferences, seminars and other events as directed by the executives. Opened, read and replied to e-mails, letters and correspondence on behalf of executives. Managed daily invoices, reports and proposals.Scheduled appointments for executives with external parties such as vendors or suppliers. Coordinated meeting and work schedules for staff teams and executives. Set up meeting and event logistics for senior management and updated calendars. Developed effective filing systems for easy retrieval of information when needed. Managed all aspects of catering needs for special events hosted by the organization. Conducted research on various topics as requested by executives or senior management personnel. Oversaw inventory control processes ensuring availability of supplies at all times. Followed proper accounting and bookkeeping procedures to support audits. Collaborated with internal teams to support long-term research, marketing and ad hoc projects. Bartender Trainer / The Pub, Tavern Restaurant Group - Saint Augustine, FL 01/2018 - 12/2019 Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service. Conducted regular performance evaluations of trainees to ensure compliance with company standards and policies.Provided feedback on job performance to increase efficiency and effectiveness in the workplace. Identified areas where additional training was needed and provided individual instruction as required. Maintained accurate records of all training sessions, materials used, attendance. Developed instructional materials such as handouts, visual aids, lesson plans. Demonstrated safe working methods to ensure a safe environment for all staff members. Provided ongoing support to existing bartenders by providing guidance on techniques or processes when necessary.Collaborated with other departments to ensure that all employees are trained on their respective roles effectively. Analyzed customer feedback data from surveys to identify areas of improvement within the bar operation process. Shift Supervisor / Moes Southwestern Grill - Jacksonville, FL 09/2011 - 05/2014 Provided on-the-job training to new staff members. Ensured all safety and sanitation regulations were met throughout the shift. Conducted weekly inventory of supplies, equipment, and food items. Monitored staff performance to ensure quality standards were met. Assigned tasks to team members based on their strengths and skill sets. Resolved customer complaints in a timely manner.Maintained accurate records of daily transactions and deposits. Investigated accidents or incidents occurring during shift hours. Communicated clearly with employees regarding job duties, expectations, and policies. Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits. Collaborated with management to plan special events or promotions. Provided feedback to employees regarding their performance in order to improve productivity. Identified areas of improvement within the department and implemented necessary changes. EDUCATION AND TRAININGHigh School Diploma 05/2014Englewood High School - Jacksonville, FL |
