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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceQuality underwriterRocket Mortgage-Charlotte, NCSeptember 2019 to May 2022Quality checked underwritten mortgage loans to ensure still meets eligibility after a request to modify original loan.Mortgage Loan ProcessorWells Fargo-Charlotte, NCSeptember 2016 to September 2019Processed mortgage loan accordingly. Gathered HOI, credit reports, W2s. Made sure the loan file was complete prior to passing to underwriterHome Service Specialist IIAccenture-Charlotte, NCJuly 2013 to September 2016ResponsibilitiesRespond to various requests for information, as needed. Escalate to supervisor as appropriate Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation Respond to information requests by searching, summarizing research results and compiling in requested format May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies Follow established policies, procedures and methods May serve as technical and functional resource or super users to other team members Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives Assist in audit preparation and proceedings for both internal and external auditors Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors AccomplishmentsAchieved process excellenceEnsure internal/external client satisfactionSkills Usedcommunicationdata entryEducationSome college in Elementary EducationLoyola University Maryland - Baltimore, MDSeptember 1984 to May 1986Skills Mortgage Loan Loan Processing FHA Underwriting (7 years) Credit analysis Banking Financial Analysis Process Improvement Escrow Account Reconciliation Negotiation Risk Management Research Financial Services POSCertifications and LicensesLife and Health InsuranceApril 2022 to April 2023Long term care insurance |
