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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Moscow, TNSUMMARYSeasoned professional with 25 years of experience in logistics and customer service, seeking a Customer Service role. Expert in managing international shipping escalations, Customs compliance, and fostering customer relationships. Proven leadership in guiding teams to achieve customer service excellence and operational efficiency. WORK EXPERIENCEFedEx Express Memphis, TNTeam Lead Apr 2022 - Present Evaluate shipment manifests and determine appropriate actions in compliance with U.S. Customs regulations. Review and assess incoming port shipments through CCII, ensuring accurate classification and processing. Utilize CIMS and FedEx Mainframe to amend manifests, identify goods regulated by PGAs, and manage intercepts, demonstrating a comprehensive understanding of Customs operations and port-specific variations. FedEx Logistics Memphis, TNTeam Lead Apr 2003 - Apr 2020 Lead team operations to consistently meet daily production targets. Address and resolve international and domestic shipping escalations, ensuring customer satisfaction with delivery resolutions. Utilize various logistics software systems to process US Customs entries and manage shipment data. Oversee and implement Customs Clearance Intercept & Inventory procedures to monitor and advance shipment delivery processes. Guide and mentor new staff in customer service excellence and ensure adherence to compliance standards across the team.Managed Account Administrator Apr 2020 - Apr 2022 Cultivated and deepened customer relationships, ensuring comprehensive service and support. Acted as the primary liaison between clients and company, streamlining communication and addressing inquiries. Analyzed customer Standard Operating Procedures (SOPs) to develop tailored Desk Level Procedures (DLPs), enhancing procedural clarity and efficiency. Initiated investigations into service discrepancies, formulating and applying corrective actions to bolster customer satisfaction and account profitability.FedEx Trade NetworksSenior Import Coordinator Dec 2002 - Apr 2003 Facilitated compliance with Customs, FDA, and OGA regulations by preparing CPA entries and ensuring accurate documentation. Enhanced operational efficiency by identifying process bottlenecks, proposing solutions, and compiling team productivity and quality reports.Fritz Companies Inc. acquired by FedEx Trade Networks CPA Specialist Dec 1998 - Dec 2002 Prepared and processed documentation to facilitate timely and compliant delivery of international shipments. Utilized proprietary software and databases for accurate submission of customs entries, adhering to regulatory standards set by US Customs and FDA. Collaborated effectively with team members to resolve shipping discrepancies and provided high-quality customer service, ensuring positive client relations.EDUCATIONAustin Peay State UniversityBachelor's Business AdministrationCERTIFICATIONSCertified Customs Specialist |
