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Click here or scroll down to respond to this candidateCandidate's Name
Work ExperienceAzura Vascular Medical Receptionist June 2024-PresentChecking patients in/outScheduling appointmentsCalling patients to confirm appointmentsProcessing referralsProcessing daily reportsProcessing patient travel reportsPayment collectionClosing proceduresPrior authorizationsNextgen EMRMillennium Physician Group Front Desk Patient Coordinator June 2023- June 2024Greet patients upon arrival to appointments. Input patients information into electronic health records to check them in and out for their present and future appointments along with preregistration notificationAdministrative activities include taking patient copays and balances, patient chart preparation for future appointments, verify patient insurance information, send patients electronic messages for individual appointment typesNorth Carolina Arrythmia Associates Durham, NC Patient Coordinator September 2021-April 2023Greet patients upon arrival to appointments then input the patients information into electronic health recordSet up patient appointmentsCall patients to confirm or change appointmentsAdministrative activities include answering incoming phone calls and directing them to the appropriate personnel.Retrieving and following up on voicemails and incoming fax messagesCall patients insurance company to verify eligibility for office visits and proceduresProcessed referrals and Initiated prior authorization for necessary procedures and diagnostic studies, using appropriate CPT codesAccept patient copays and any necessary balance and processed paymentsFax necessary information to their appropriate destination.PFS Group Morrisville, NC Customer Service Representative February 2019-January 2021Customer Service/Call Center Assisting patients in making insurance payments. Assist patients and insurance companies with daily insurance questions and concernsDaily maintenance voicemail list of patient concerns in returning their callsTransferring patients to appropriate departments as neededMaking sure the patient needs are always met.NC Joint Underwriters Association-Cary, NC Customer Service Representative September 2018-January 2019File client homeowner claims, and check status as neededTake client calls, answer them and direct them to the appropriate destinationCorrect and return homeowners returned mail manually and electronically, etc.Hi 5 Networks Part Time-Durham, NC Administrative Assistant October 2013 to May 2018Greeted and assisted visitors to the office, posted weekly payments, answered multi-line telephone system, copied items, faxed, filed, printed documents on behalf of other colleagues, received, sorted, and distributed mail, and managed appointments.Duke Regional Hospital Health Unite Coordinator August 2000 to October 2013Greeted patients, visitors, physicians and refereed to appropriate areas, answered/responded to patient calls and relayed requests, managed and operated the organizations patient care information system, transcribed and entered Physician orders into computer and alerted nurses of ordersVerified hospital orders to request diets, treatments, consults, nursing services, patient equipment, diagnostic and laboratory tests and procedures, researched, assembled and maintained patient charts from admission to discharge while obtaining/maintaining patient history from hospital information systemsProcessing referrals, prior authorizations, filed/maintained physicians orders, vital signs, prescribed medications, laboratory summaries and other information into patient charts, scheduled appointments and arranged summaries and upon discharge, ordered/maintained organization supplies for unit, assisted in training for new unit clerks on duties and responsibilities.Education:CERTIFIED MEDICAL BILLINGADMINISTRATION CERTIFICATION |
