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Click here or scroll down to respond to this candidateCandidate's Name
Forest, MS Street Address
EMAIL AVAILABLEPROFESSIONAL SUMMARYSolutions-focused, dedicated self-starter seeking to launch a successful new career. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude andrelationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. SKILLSStrategic PlanningShrinkage PreventionProduct BrandingTalent Recruitment and DevelopmentProduct and Service KnowledgeShift CoverageEmployee Performance EvaluationsOrientating and TrainingEmployee Coaching and MentoringOverseeing EmployeesNegotiation and Conflict ResolutionCash Deposits and ReceiptsCall ForwardingEffective Selling TechniquesScheduling and CoordinatingPayroll PreparationOperational ExcellenceNegotiationTrainingMerchandisingReporting35-40 Words per min Excellent Time ManagementEfficient w/ Word and Excel large POD buildAble to adapt to environment properly wearing PPECost ControlBusiness PlanningCustomer RelationsStaff ManagementStaff TrainingTime ManagementHiring and TrainingTeam MotivationSchedule OversightPerformance Tracking and Evaluations RetailOperations Management Transaction MonitoringTraining and DevelopmentManaging Multiple PrioritiesPolicy AdministrationCustomer Service and Satisfaction Money HandlingReviewing PerformanceClosing OversightWORK HISTORY04/24-08/24 QSI SANITATIONTyson Foods-MSClean equipment following OSHA and company regulation 05/2022 to 12/2023 ASSISTANT MANAGERMurphy's USA MSDaily paperwork, bank deposit, computer entryOperate registerApprove payroll time card punches and adjust any incorrect time card punches Review camera dailyDetail parking lotChange filters on gas pumpsClean and organize stock roomsFollow a tasks list for other cleaning dutiesOrdersInventoryFuel surveysCheck products to ensure dates are within time frame Lottery salesDelegate extra tasks to employeesEnsure employees are following all procedures09/2019 to 03/2022 Production AssistantRaytheon Technologies Forest07/2018 to 10/2018 ASSISTANT MANAGERLove's Travel Stop MSDaily inventoryManage and overview shift flowDelegate job duties to everyoneMake sure all training is complete in a timely manner and by deadline Operate a registerClean and organize office space and work areas throughout shift Coach and counsel employees, provide progressive counseling when appropriate Count down each cashier in the entire store, clean, and close restaurant Provide exceptional customer serviceManage 10-20 employees and assign them to positions Take online and call-in orders, and prepare in timely manner for customer 01/2014 to 01/2018 MULTI CONCEPT MANAGERChesapeake House Travel Plaza MDPromptly and professionally resolve customer complaints, and/or positive feedback from our call center via email or phone, whichever the Guest specified Has received multiple awards, including Memorable Guest Experience, completing all levels of Guest service from Black, Gold, and the Platinum Lanyard, which are earned thru total numbers of surveys completed on ones' self by the Guest Complete scheduling, orders, along with making sure we have the LTO products, and manage laborCertified in multiple brands; Auntie Anne's, Peet Coffee and Tea, and Safe serve certifiedDetailing and organization of 3 separate storage areas, coolers, freezers, and overall store appearancesCreating new and creative ideas to increase sales, also increasing overall store profitability; setting new displays and running specials to increase IPT(items per ticket) and increase SPT(sales per ticket)Ensuring all training is completed accurately and within set time frames, including new associates, supervisors (Individual Development Plan) and assistant managers IDP PlansMonitor actions of all staff and customers to ensure health and safety standards and all other regulations are being followed accordingly Complete GM Checklists when GM or AGM is not present Manage the building and make decisions when the GM and AGM aren't present Teach Guest Training Orientation (customer service) Look over PNL (profit and loss) to control cost of goods and payroll Excel in Brand Audits as well as on Eco Sure and the Local Health department audits, and safety/loss prevention auditsInspire, Educate, and Celebrate team
INSPIRE-Inform the team about of the great prizes and awards that can be won EDUCATE- Give the team the resources and demonstrate during pre-shift, train, and attend orientation guest service class what GREAT CUSTOMER SERVICE LOOKS LIKECelebrate- Have get together, get prizes, provide team choice catered lunch, take and post pictures of the celebration, and post them on Pre-shift board to inspire the next competitionEDUCATIONPrior completion of J-STD-0001 certificationForest High SchoolGEDACCOMPLISHMENTSSecurity clearancePreparing and delivering hardware by deadlineOrganize final product for shipping and delivery, in correct shipping container with all appropriate labels and extra hardwareShare new ideas and manage job assignmentsPreform preventative maintenance on equipment and machines Mechanical build to instructionCompleting general housekeeping duties to maintain a continuously and clean teamwork environmentUse chemicals following all safety guidelines and know how to use a Safety Data SheetForklift CertifiedCrane Operation CertifiedTorque CertifiedSolder CertifiedData Collect entry through CMES (software) which is input on any tool, chemical, or ovens' asset number, calibration dates, and expiration dates Practiced tool controlPerform rework as instructedKeep hardware kits organized and separate by build and SN # so there is no mix up on partsCERTIFICATIONSResearch & Analysis Decision-Making Solder Certified (expired) Rework Modify Build Work Tool Control Strong work ethic Sharp Attention Detail Proactive Problem Solving Payroll Operate Power Tools Build Hardware per Specifications Wrap/tie/secure wiring Computer Data Entry Management Collaborative Teamwork Security Clearance Fork-Lift Certified Customer Service Relationship Building CPR Certified, First Aid, BSL and AED Documentation Overview Filing, Fax, and Copier Transferring calls |
