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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLESummaryI am a dynamic and results-driven customer service professional with over 10 years of experience in sales management, customer service, and human resources. I have a proven track record of driving revenue growth, optimizing sales processes, and fostering strong customer relationships. My exceptional communication, negotiation, and problem-solving skills ensure outstanding results and exceed targets. ExperienceDual Artist 2023 - 2024Hammer and Nails Enhanced revenue generation by effectively upselling various services and retail products. Achieved 72% conversion rate for membership enrollments, highlighting persuasive abili- ties and sales expertise. Attracted and onboarded new clientele through consistent delivery of exceptional cus- tomer service. Assisted in technical training of newly hired stylists and barbers, ensuring proficiency and skill development.Customer Relationship Manager I Marketing Manager 2021 - 2023 Jubilant Careers Reduction of customer dissatisfaction and enhanced overall customer experience by ad- dressing customer concerns and issues. Orchestrated successful social media campaigns to drive brand awareness and engagement across multiple platforms. Improved campaign effectiveness and ROI by conducting comprehensive trials and tests of various marketing channels, including paid acquisition, social media platforms, and innovative content creation. Analyzed and assessed referral programs to gauge their impact, identifying areas for enhancement and proposing strategic improvements.Senior HR Generalist 2020 - 2021CHS Therapy Boosted team knowledge and productivity by offering training, monitoring performance, and offering guidance in application of best practices and regulatory protocols. Acquired significant cost savings by successfully completing projects within established timelines and budgets, effectively managing payroll expenses. Demonstrated strong project management skills by overseeing special projects and imple- menting emergency solutions, resulting in improved efficiency and streamlined workflows. Facilitated effective communication and conflict resolution between management and em- ployees, contributing to positive work environment and delivering clarity on compensation and benefits policies.Manager 2017 - 2024Sportclips Haircuts Managed HR functions including recruitment, onboarding, performance evaluations, and employee development, resulting in a 20% increase in employee retention, continuous improvement of metrics and elevated customer satisfaction scores. Consistently increased annual revenue by 20% for three consecutive years through effective customer service and proficient inventory management. Leveraged extensive merchandising knowledge to drive 30% increase in retail sales, em- ploying both company-provided and original planograms. Attained personal Client Excitement Score (CES) of 100% and 85% score for store overall by addressing requests and concerns.Office Assistant I Photographer 2015 - 2018TKP Auto SalesProduction /Head of bed and bath 2015 - 2016SaversBuilding Maintenance 2014 - 2015Pernas JanitorialBar Manager 2012 - 2014800 ClubManager 2011 - 2013Scoreboard HaircutsSales Representative 2009 - 2010Complete Wireless SolutionsManaging Stylist 2004 - 2009Michaels Hair DesignEducationHighschool graduateParma Senior HighschoolCosmetology Managers licenseNormandy highCertification of Fundamentals of Human Resources Ongoing{School name} 98% exam passing gradeSkills and Accomplishments HR Administration, Strategic Planning & Execution, Continuous Process Improvement, Business Operations and Strategy, Customer Retention, Stakeholder Engagement, Cus- tomer Service & Satisfaction, Revenue Generation, Client Relationship Building, Cross- Functional Collaboration, Data & Finance Management, Team Leadership & Training |
