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Title Customer Service Social Media
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PHONE NUMBER AVAILABLE  EMAIL AVAILABLEEDUCATIONFashion Institute Of Technology, New York, NYMajor: Fashion Business ManagementSelect Courses: Design Management Collaboration; Creativity and Aesthetics; Design Process; Digital Documentation and PresentationUniversidad Autnoma de Yucatn, Mrida, MXB.A., Marketing and International Business, June 2021 SKILLS:Strategic planning and analysis, Reservations management, Guest accommodation, Guest experiences, Marketing, Customer service, Vendor interaction, Brand management, Team player, Fast learner. Excel, Word, Zoom. Fashion stylistINTERESTSSocial Media. Public Relations. Marketing. Instagram. Styling. Zoom. Community Management. EXPERIENCEProduction Assistant for Club Monaco in NYC Summer 2023 Internships and Freelance Assistant in photoshoots for Club Monaco by Ralph Lauren. My duties included preparing the outfits for each model, preparing the set, help dressing and styling the models. I have learned a lot of organization and presentation as well as details in photoshoots. These photoshoots are directed for their E-Commerce website. Olio E Pi: Lead Host and Reservationist August 2023 - Present Busy italian restaurant. I am a host and oversee taking every walk in, we are not allowed to say no to walk ins, so I have to constantly figure out in the system how to accommodate everyone including our reservations on time, so that everyone could have a good experience. Along with the host team, weve accommodated 500 + covers in a dinner shift. I am also in charge to take orders from our delivery platforms (uber eats, delivery.com, doordash/grubhub). As well as taking orders if the servers are too busy and help them reset the tables. Golden Wuish: Server October 2022  August 2023 Fast paced Chinese restaurant in New York City. I learned how to use POS system to take orders. My duties include taking orders, making sure they arrive in time and proper presentation to our clients and making sure they align with the standards. As well as keeping the work area clean and presentable throughout the entire shift. Hostess House Of The Red Pearl I worked as a host for a fine dining restaurant owned by Chef Jean George, It was a great experience working with them, since Ive learned a lot of high end and fine dining industry, as well as organization. We often hosted celebrities and we always have to maintain our standards. We also hosted private events and parties in the building, like celebrities parties, and the most recent, the JP Morgan Corporate party. I learned events organization and etiquette for high end events.Marketing and Sales Representative Tecnoagua Co, Cancn, Mx Jun 2021  Jun 2022 Legal Intern Small company based in Cancn, retail of pool products for their maintenance or for their construction. The company also constructed pools in case the clients required the service, but the main objective was to sell pool products and to provide maintenance service. I oversaw the publicity, social media management, and to sell through our internet platforms such as Facebook and Shopify, which gave me a wide experience in E-Commerce.Abbott Answering Service, Lackawanna, NY Jan 2022  Jun 2022 Customer Service Agent I was a customer service agent in charge of answering calls from concerned clients who wanted to place a ticket in regard to a problem they were experiencing. The company answered calls from several companies, like appliances service or even real state inquiries. It was a fun job since we had to study each company we were working with and I got to learn a lot of Customer Service, specially how a company can keep their clients happy.Quality Assurance Agent, Mrida, Mx Aug 2020  Dec 2021 Quality Assurance Agent Staffing agency based in Mrida, Mx, they hire bilingual operators to take calls from companies all around North America and Canada. I was working in the Quality Assurance Department, where I oversaw evaluating and grading the agents calls, making sure they were following the protocol and providing them training in case they needed to improve the quality of their calls. Boutique Assistant, Mrida, Mx Aug 2019  Aug 2020 Sunwatch Store I was a boutique assistant of this store, it was really all about sunglasses and watches, that is the reason of the store's name. Personally, I love sunglasses, I think they are one of my favorite accessories so I enjoyed working there while I was also studying my bachelor's degree in Marketing and International Business. I was very involved with the luxury brands, I was in charge of selling Dita Eyewear, Fendi, Prada, Miu Miu, Chanel, Jimmy Choo, Tom Ford, Cline. The company used to send to curses from the brands so I could learn how they were made and the story behind the creation, as well as how many hours they spend creating one piece in order for me to be able to explain our customers and increase sales. Boutique Assistant, Cancn, Mx Aug 2016  Dec 2017 Krei Concept Store  Grupo Ultra Mxico I was in charge of selling and giving style advise to our clients, it is a concept store in my hometown, Cancn, where they sell clothes, accessories, bags, shoes, from Mxico's luxury brands such as Benito Santos, Vero Diaz, Cihuah, Pink Magnolia, and so many more, BUT, they also sell Fendi, Bottega Veneta, Longchamp, Jacquemus, Cult Gaia, Dolce Gabbana, Saint Laurent. So, it was an interesting job, I was able to see how different or similar the design techniques and fabrics the different designers use, plus, I get to talk to all of our clients from all over the world and meet cool people with unique style. The company also do their own runway show twice a year, spring-summer, fall-winter. Boutique Assistant, Cancn, Mx Jan 2015  Dec 2015 Inditex Corporation  ZARA Inc I was a boutique assistance at the store, I worked with them for a year but a the time I was studying so I stopped working full time and then I was hired as a part-time employee, only working on school vacations. I loved that job because I love fashion, I love clothes, I love to see and study what is trendy at the time. I also loved to help and assist the clients every time they asked me for an opinion, fold clothes, leave everything organized, also the working environment was great.

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