| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEStreet Address Gateway Rd. Marion, ILWHY I WANT TO BE HERETo obtain a position that utilizes my skills in office and call center management.HOW I CAN ADD VALUEWith a diverse background in teaching, social work, and small business ownership, I have developed my skills, particularly in listening and mentoring employees to support and build their confidence in their roles. My ability to work well with others and my enjoyment of collaboration have enabled me to build knowledge of processes, streamline them for efficiency, and meet customer service needs. I am very detailed oriented and work well in high multi-tasking roles. Have experience in overseeing and managing call center for social service programs.WHERE IVE BEENNov 2021 - Present Shawnee Health-Shawnee Alliance Carterville, IllinoisSocial Services Program ManagerHire, train, supervise, and provide guidance to program support staff for social service programs. Monitor and evaluate quality and performance of administrative staff. Oversee day to day call activities through Cisco Phone System for call center of Shawnee Health Social Services, Screens calls and provides information and assistance to walk in clients. Handles administrative correspondence, runs reports, prepares reports, and statistical data on a regular basis. Performs specific bookkeeping and data entry functions. Involved in strategic management decisions within the organization. Maintains accounting of program billings and reconciliation of payments. Conducts tracking and purchasing for multiple programs. Monitors office equipment and vehicle maintenance. Represents agency in meetings, trainings, and conferences as they arise. Proposes and implements process changes to increase efficiency for time and cost savings.Mar. 2019 Nov. 2021 Shawnee Health-Shawnee Alliance Carterville, IllinoisVolunteer Money Management Program Coordinator/ Care CoordinatorSupervised case manager and volunteers to assist seniors 60 and older with bill payer or rep payee money management services. Complete monthly billings for Illinois Department on Aging. Complete annual Social Security Reports for all Rep Payee clients. Completed monthly monitoring on all money management activity. Entered all transactions into Quicken to keep records of client budgets and financials. Got certified to be a Care Coordinator to complete DON assessments on clients for nursing placement or in-home services to help out when needed.Oct. 2018 Apr. 2023 The UPS Store Marion, IllinoisFranchisee Co-OwnerManager Oct. 2018 Mar 2019Supervised and managed employees. Contacted vendors, order supplies and completed franchise reports. Communicated effectively to give excellent customer service to meet the needs of packing, shipping, printing, or mailbox needs of the customer. Collaborated with UPS for all claims of investigation to communicate with the customer to resolve issues.Mar. 2014 Sept. 2018 Shawnee Health-Shawnee Alliance Carterville, IllinoisVolunteer Money Management Program CoordinatorSupervised case manager and volunteers to assist seniors 60 and older with bill payer or rep payee money management services. Complete monthly billings for Illinois Department on Aging. Complete annual Social Security Reports for all Rep Payee clients. Completed monthly monitoring on all money management activity. Entered all transactions into Quicken to keep records of client budgets and financials. Streamlined the program for efficiency to pays bills electronically to reduce the amount of cash handling to save on time and mitigate risks.Dec. 2011 Mar. 2014 SIU Head Start Marion, IllinoisSupervising Lead TeacherDeveloped lessons for students ages 3 to 5, worked with low income families, planned parent workshops and activities, assess students using Creative Curriculum. Supervised Teacher Assistant.Aug. 2009 June 2011 Malones Early Learning Center Marion, IllinoisPre-K Lead TeacherDeveloped lessons for students 3 to 5 years old, planned parent workshops and activities, assessed using Creative Curriculum.WHAT IVE LEARNEDSouthern Illinois University Carbondale Carbondale, IllinoisBachelor of ScienceMajor: Human ServicesGPA: 3.6 /4.0 Graduation: December 2005John A. Logan College Carterville, IllinoisAssociate of ScienceGPA: 4.6/5.0 Graduation: July 2003COMPUTER SKILLSMicrosoft Office: Word, Excel, Power PointAdobe Creative Cloud: In Design, Illustrator, PhotoshopGoogle: Docs, ClassroomQuicken |
