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Title Customer Service Operations Management
Target Location US-FL-Panama City
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryDriven and dependable logistics professional with extensive experience in sales, customer service, and operations management. Highly organized and proactive with excellent problem-solving abilities, effective communication skills, and a solid understanding of safety and regulatory compliance.Skills Sales and Operations Management Creative Problem Solving Time Management Excellent Communication Customer Relationship ManagementWork ExperienceDedicated Regional Fleet PlannerCowan Systems LLC  Halethorpe, MDApril 2022  February 2024 Met customer production needs by ensuring on-time deliveries within the Midwest. Planned OTR, local, and shuttle drivers within compliance guidelines. Communicated directly with customer transportation managers for shipments. Managed asset availability within contract agreements. Resolved OTD issues due to driver delays in collaboration with fleet managers. Operations AssistantR-K-Campf Transport  Salem, OHNovember 2020  March 2022 Planned daily loads for the van division using customer and broker loads. Resolved customer and driver issues promptly. Collaborated with HR, accounts payable/receivable, and safety departments. Dedicated Regional Fleet Planner/ManagerKenan Advantage Group  North Canton, OH2012  March 2020 Scheduled on-time deliveries for dedicated customers in NE/Midwest and West Coast regions. Planned loads based on customer needs and driver availability. Managed compliance with federal and company guidelines. Handled driver retention and resolved driver issues. New Sales and Customer Service RepresentativeEquipCo Transportation Services  Marion, OH2008  2012 Developed new sales and provided exceptional customer service. Senior Regional Lead DispatcherKuntzman Trucking Inc  Alliance, OH2007  2008 Led dispatchers in coordinating tractors, trailers, and drivers. Managed trailer pools and ensured timely pickups and deliveries. Resolved dedicated customer issues promptly.Director of OperationsKuntzman Trucking Inc  Alliance, OH2001  2007 Coordinated multiple terminals and operations to ensure on-time deliveries. Supported dispatch needs and managed dedicated customer service issues. Acted as liaison between terminals for payroll, accounting, operations, safety, and service departments.Manager Customer ServiceKuntzman Trucking Inc  Alliance, OH2000  2001 Built new business and directed the inside sales team. Contributed to outside sales and provided training on TMW Software. Executive AssistantKuntzman Trucking Inc  Alliance, OH1997  2000 Prepared reports for the President/CEO and analyzed lane profitability. Set up new vendor accounts for the maintenance department. Built a profitable backhaul department.Dispatch/OperationsEquipCo 1  Marion, OH1989  1997 Developed inside sales and coordinated truckload/LTL/air shipments. Managed owner-operator payroll and oversize shipment logistics. Certifications 12 Months Driver Retention Course Hazmat CertificationEducationHigh School DiplomaMarlington High School  Alliance, OH

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