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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEHIGHLY SKILLED TECHNOLOGY REPAIR & TECHNICAL SUPPORT PROFESSIONAL CYBERSECURITY KNOWLEDGE TECHNOLOGY MAINTENANCE EXCEPTIONAL CLIENT SERVICE Highly motivated and customer-oriented professional with 9+ years of experience and a proven track record of repairing complex systems and technical issues, as well as consistently ensuring the highest client satisfaction. Equipped with a solid academic foundation, holding both an associate and a bachelors degree and currently advancing through a Security+ certification. Strong technical acumen coupled with exceptional problem-solving skills and proven expertise in utilizing software tools such as SQL, SAP, CRM, and Raspberry Pi. Highly adaptable with proficiency in thriving within complex, fast-paced technology-driven environments. Knowledge of computer architecture and systems programming, as well as features and facilities of systems with the ability to integrate among applications, databases, and software.Knowledge, Skills & Abilities: Customer Interaction & Support End-user Experience Enhancement Hardware & Software Maintenance Supporting Client Environment Technical Troubleshooting Software Installation & Firmware Updates Technical Diagnostics Root Cause Analysis Database Management Networking & Telecommunications Vulnerability Assessment SIEM (Security Information & Event Management) Privileged Activity Identification in Cloud Environments, Advanced Defense & CountermeasuresTechnical Skills: OSPF RCP Frame Relay DNS IP LAN WAN ISP Trello MS Office O365 AWS Cisco Firewalls Windows 7, 10; Linux; Mac OS; Android OS C# Python HTML MS Office SuiteEducation & Certification: ECPI University, Charlotte, NC A.A.S. or B.S. in Computer Information Science, Concentration in Cyber Security Technology (2022) Honor: Deans List, GPA 3.48 Capstone Project; Volunteer at Salvation Army (Food Handler or Distributor) Coursework: Cloud Computing Infrastructure, Vulnerability Assessment, Ethical Hacking, and IT Management Security+ Certification (CompTIA Security+ Certificate)Professional Experience: Asurion,Charlotte, NCCellphone repair technician 01/2023 to 02/2024 Inspect, diagnose, and troubleshoot issues with mobile devices, including but not limited to hardware malfunctions, software problems, and connectivity issues. Use diagnostic tools and software to assess the condition and performance of mobile devices. Repair or replace defective components, such as screens, batteries, charging ports, and other internal parts. Perform software updates, data recovery, and system restoration as required, Communicate with customers to understand the issues they are experiencing with their devices. Proven experience in cellphone repair or a similar technical role. Strong knowledge of mobile operating systems (iOS, Android) and hardware components. Honeywell, Charlotte, NC 12/2016 to 1/2023Handheld and Software Technician II Handheld and Software Technician II consistently transcending the assigned role and duties and delivering best-in-class client experience. Primary responsibilities included addressing customer complaints, as well as troubleshooting internal/external damages on hand-held devices and PX940, RP4, RP2, CK-65, CT-40, and 99ex using diagnostic software. Conducted thorough complaint assessment using the CRM program. Performed procurement and inventory management for Printhead, LCD, front and back case equipment, printer roller, and MLB, using software installations and firmware updates post-repair with Putty, Netira, and Mitty. Participated in specialized training to acquire Security Clearance for handling and troubleshooting USPS scanners. Apply proficient knowledge encompassing MS Office suite, desktop operating environments, and troubleshooting protocols alongside fundamental UNIX/Linux proficiency. Aldersgate Retirement Home, Charlotte, NC 03/2014 to 11/2016 Culinary Repair technician Diagnose and troubleshoot issues with kitchen appliances, identifying the root cause of malfunctions, and implementing effective repair solutions. Conduct repairs on malfunctioning kitchen equipment, including replacing faulty components, and calibrating machinery. Assist in the installation of new kitchen equipment, ensuring proper setup, calibration, and compliance with safety standards. Provide training and guidance to kitchen staff on the proper use and care of equipment to prevent unnecessary damage and ensure safety. Ability to read and interpret technical manuals and schematics, excellent problem-solving abilities, and attention to detail. Good communication skills for coordinating with culinary staff and vendors. Credentials: Hold Security Clearance for USPS |
