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EMAIL AVAILABLEPHONE NUMBER AVAILABLESouthGroup Insurance and Financial Services Nov Street Address - Aug 2024 WFH Direct Bill Associate-Process and record all Direct Bill Income Commissions from company statements-Reconcile statements by verifying deposit amounts and comparing them to reported balances-Maintaining Excel spreadsheets to ensure proper tracking of outstanding balances-Verify Carrier accounts and Producer Codes-Access online portals, contact employers via phone and/or email to obtain Commission Statements Young Williams September 2021- November 2023 WFH Child Support Specialist Jackson, MS- Assess cases in accordance with state and federal policies and regulations- Conduct interviews with custodial and non-custodial parents- Monitor cases for delinquencies and modifications- Complete necessary analysis to ensure child support payments are disbursed in accordance with state, federal and contractual requirements- Maintain confidentiality and security of information 22nd Century Technologies February 2020- August 2021 Data Entry Clerk Clinton, MS- Protect personal identifying information and sensitive financial information- Review W-2, 1099 and other tax & earnings forms to ensure accuracy- Data Entry- Forward requests for additional information- Report wage and calculation errors to The Review Dept Conduent, LLC August 2019- October 2019 Customer Care Specialist Madison, MS-Protected members personal health information- Answered general questions for seniors & people with disabilities- Researched members healthcare eligibility- Provided primary care physician contact information- Researched medications and possible generic alternatives Assisting Angels LLC January 2019- August 2019 WFH Staffing Coordinator Ridgeland, MS- Maintained the Client Schedule & Caregiver Schedule using Dropbox- Completed & Submitted payroll details- Ensured adequate at-home health care plus daily living activities for up to 35 clients by matching elderly, special needs & disabled clients with Caregivers specific to their needs- Coordinate Care Plans with family members and loved ones- Communicate personnel changes within the homeCSL Plasma May 2018- November 2018 Medical Reception Technician Jackson, MS- Protected donors personal health information- Performed daily calibrations on all required equipment- Conducted vitals screenings, recording blood pressure, pulse, temperature, weight, etc- Performed finger pricks to obtain blood samples- Safely and proficiently tested blood samples to determine hematocrit and protein levels- Accurately utilized a Safepette and Refractometer MS Dept of Employment Security Jan 2007- Feb 2017 Lead Interviewer/Acting Supervisor Jackson, MS- Trained & submitted payroll for temporary employees- Developed & implemented new policies & procedures- Composed the Standard of Operation for several key processes- Prepared & submitted wage reports to determine eligibility- Completed monetary and non-monetary investigative reports- Effectively delegated work to others- Directly supervised the work of several other employees Education: Lanier High School August 1995 June 1999 Jackson, MS DiplomaSkills and Qualifications:-Adhere to HIPAA requirements for securing personal information-Experience in Healthcare Eligibility- Types 72wpm; Excellent in 10-Key- Proficient in Microsoft Office Suite- Very familiar with Applied Epic, Dropbox, WebXtender, CICS, Access MS, Q-Key, Softphone and CRM call monitoringsystem- Dispatcher- Outstanding verbal and written communicationskills- Highly organized and decisive; able to prioritize effectively to complete multiple tasks timely REFERENCES:Mrs. Latori Herring 601-316-2521 Ms. Paula Young 407-509-7840 Occupation: BAM Supervisor Senior Event & Activities Mgr |