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Candidate's Name
CHICAGO EMAIL AVAILABLE PHONE NUMBER AVAILABLEOBJECTIVECurrent HIT Service Desk Analyst with over 3 years of experience, seeking a challenging role where I can leverage my strong technical acumen to deliver exceptional support, streamline system operations, and drive continuous improvement for enhanced user satisfactions and operational efficiency. I am proficient in ensuring that end-users effectively utilize technology and have their technical issues promptly addressed, thereby minimizing downtime and optimizing productivity within the company.EDUCATIONHS DiplomaSKILLS & ABILTIES ServiceNow Proficient in Office365, G-Suite, and MAC OS Active Directory Data AnalysisEXPERIENCEHIT Service Desk Analyst 12/2021- CurrentAdvocate Aurora Health Provided technical and functional support of systems including Electronic Health Records like Epic, Cerner, ITSM, ServiceNow and data and analytics applications Tableau and Power BI. Expanded and modified systems to serve new purposes and improve workflows, with deep understanding of healthcare organizational ancillary systems and health system operations. Analyzed and documented user requirements, procedures, and problems to improve EMR systems, and supported assigned systems under the guidance of senior team members. Worked closely with healthcare providers, administrators, vendors to understand their needs and requirements to provide solutions that meet their goals and standards. Gathered information regarding issues from end-users by asking clarifying questions, presenting solutions, and determining level of priority. Assisted with simulating user issue promptly to resolve. Appropriately escalated unresolved issues to next tier support. Ensured HIT environment functioned at optimal level and end users needs were met. Provided end user support including training on new device capability, basic device operations, accessing network resources, and device security best practices. Cashier 11/2019-12/2021Chipotle Handled cash and credit card transactions with precision, adhering to Chipotles cash handling policies. Took customer orders accurately and efficiently, ensuring all preferences and special instructions are noted. Addressed customer inquiries, concerns, and special requests professionally and promptly. Greeted customers with a friendly demeanor and provide a welcoming environment. Assisted in maintaining overall restaurant cleanliness and adherence to health and safety standards. Communicated effectively with kitchen staff, managers, and fellow team members.