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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jacksonville, FLSUMMARY Seeking Customer Service Representative role with 8 years of experience in healthcare customer service and support. Skilled in patient care coordination, eligibility verification, and providing tailored communication. Excelled in first-call resolution, ensuring quality assistance and patient satisfaction at UnitedHealth Group. WORK EXPERIENCE UnitedHealth Group Jacksonville, FL Customer Service Advocate Apr 2022 - Aug 2024 Provide comprehensive customer service by addressing inquiries and resolving issues related to benefits, eligibility, claims, and financial spending accounts. Ensure first-call resolution with a focus on quality assistance and timely support. Handle a wide range of correspondence, tailoring communication to meet the specific needs of each caller.Baptist Primary Care-Julington Creek Fruit Cove, FL Office Specialist Dec 2021 - Feb 2022 Managed patient check-in and check-out processes efficiently, ensuring a smooth flow of appointments and maintaining patient satisfaction. Verified patient eligibility for various healthcare services and programs, facilitating access to necessary treatments. Coordinated the scheduling of follow-up appointments, optimizing the clinic's calendar and contributing to continuity of patient care.Crucial Care Jacksonville, FLPatient Service Specialist May 2021 - Oct 2021 Managed patient intake and discharge processes, ensuring accurate documentation and seamless transitions in care. Confirmed patient eligibility for various healthcare services and programs, contributing to efficient service delivery. Coordinated and scheduled follow-up appointments, optimizing patient care continuity and adherence to treatment plans.Capital Regional Medical Center Tallahassee, FLPatient Care Technician Feb 2021 - Apr 2021 Provided essential patient care under healthcare professional supervision, ensuring comfort and support in a clinical setting. Assisted medical staff with routine patient care activities, maintaining a high standard of safety and patient satisfaction.Hopewell In-Home Senior Care Tallahassee, FLHome Health Aide Jun 2015 - Feb 2020 Provided comprehensive monitoring of patient's physical and mental conditions, ensuring timely documentation of vital statistics and health changes. Facilitated a comfortable and secure living space by performing housekeeping and laundry tasks, contributing to a higher quality of life for patients. Prepared and served nutritious meals tailored to individual dietary needs, supporting patient health and well-being.St.Augustine Plantation Tallahassee, FLCaregiver Apr 2018 - Mar 2019 Delivered comprehensive patient care, including assistance with activities of daily living(ADLs) and monitoring vital signs, ensuring resident comfort and well-being. Encouraged and facilitated resident participation in community activities, contributing to a vibrant, inclusive environment.Florida State Hospital DCF Chattahoochee, FLUnit Treatment Rehabilitation Specialist Jun 2017 - Jan 2018 Monitored patient behaviors and provided assistance with daily living activities, ensuring adherence to individual treatment plans under registered nurse supervision. Conducted and documented vital sign checks, contributing to the comprehensive care and enrichment of residents through vigilant monitoring and support. Leon Advocacy and Resource Center Tallahassee, FLResidential Support Worker Mar 2016 - Aug 2017 Assisted residents with daily living activities, ensuring a high standard of personal care and support. Administered medication in accordance with health care guidelines and monitored well-being. Prepared meals and provided transportation to enhance quality of life for group home inhabitants.EDUCATION South University_Savannah OnlineBachelor's degree, Public HealthSavannah, GAMay 2023Tallahassee Community CollegeAssociate in General Studies, General StudiesTallahassee, FLJul 2021SKILLS Home Health (7 Years) Customer Service (7 Years) Insurance Verification Microsoft Office Medicare (2 Years) Patient Care Medical Scheduling Medical Terminology EMR Systems Anatomy Knowledge Documentation Review Hospital Experience Analysis Skills Icd-10 SharePoint Customer Relationship Management (CRM) Software Multitasking Data Entry Conflict Resolution Active Listening Communication Skills Problem-Solving |
