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Click here or scroll down to respond to this candidateCandidate's Name
Professional ProfilePhiladelphia, PA 19130 EMAIL AVAILABLEPHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEResourceful and detail-oriented professional with proven success in planning, directing, and executing business management operations to enhance organizational growth. Skilled in identifying business requirements, driving ambitious goals, and consistently achieving bottom-line results. Well-versed in maximizing efficiency, optimizing resources, and implementing effective strategies to achieve organizational objectives. Adept at fostering and fortifying partnerships with key stakeholders to expand business footprints. Eloquent communicator with exceptional leadership, problem-solving, multitasking, and decision-making skills; proficient in collaborating with cross-functional teams.Areas of ExpertiseBusiness ManagementOperations ManagementStrategic Analysis & PlanningFinancial ManagementRisk Assessment & MitigationCross-Functional CollaborationTeam Leading & TrainingClient Relationship ManagementProcess Improvement & OptimizationCareer ExperienceBrunchaholics - Philadelphia 2024 to resentDirector of OperationsResponsibilities include all day-to-day concept operations and the training of newly hired assistant managers while achieving operational excellence. This includes both the Front of the House, Back of the House staffing, development and training, food quality presentation, guest services and the maintenance of all policies and procedures in the restaurants. Extensive oversight overseeing multi-unit concepts, profit and loss analysis, labor management and cost controls.Key Contributions:Established comprehensive training programs for new associates to enable successful onboarding and integration of individuals in team setting.Achieved significant reductions in shrinkage and employee turnover through effective strategies and initiatives.Impacted Cost of Goods sold with Par system and thorough follow up with management staff. Used forecasting to order all goods. Simplified ordering process with sheet to shelf ordering system for each individual unit.Wawa Inc. Philadelphia, PA 2019 to 2024General Manager in TrainingDirect all aspects of processes involved in managing performance of customer service associates, including recruitment, hiring, training, coaching, performance management, and progressive discipline while supervising day-to-day assignments. Provide valuable insights to General and Area managers while efficiently overseeing cash management procedures and closely monitoring/analyzing reports on loss prevention and food production.Key Contributions:Achieved significant reductions in shrinkage and employee turnover through effective strategies and initiatives.Adhered to company policies and procedures while conducting audits to ensure ordering and payroll compliance.Established comprehensive training programs for new associates to enable successful onboarding and integration of individuals in team.Hospital of the University of Pennsylvania Philadelphia, PA 2017 to 2019Operations ManagerImproved efficiencies and ensured strict adherence to organizational guidelines and standards by developing and implementing comprehensive sanitation training programs and schedules. Minimized waste and maximized resource utilization while utilizing available supplies to open stations in cafe based on customer demand.Key Contributions:Managed day-to-day operations for a 5-concept cafeteria while leading diverse areas such as catering, food production, and payroll.Improved productivity and employee satisfaction by cross-training staff in multiple stations and positions to enhance personnel skills and flexibility.Curtailed waste successfully by implementing and utilizing a fully integrated PAR inventory system aimed at optimizing food production for kitchen staff.TGI Fridays Baltimore, MD 2014 to 2017Service ManagerMonitored, analyzed, and addressed complex problems by utilizing root-cause analysis, leading to improved productivity and overall success. On boarded new employees effectively by formulating comprehensive training programs covering scheduling, ordering, inventory, sales, and cost controls. Maintained a low turnover rate successfully by fostering collaboration and hands-on teamwork with staff teams. Established and nurtured a robust network of professional connections, both internally and externally.Key Contributions:Droved sales and profit growth by streamlining business processes and enhancing interpersonal interactions.Elevated brand visibility/customer engagement by leading marketing activities on multiple social media platforms.Implemented cross-training initiatives for staff resulting in effectively alleviating pressure from staff callouts and increasing bar sales by 15% through happy hour activities.Metz Culinary Management Dallas, PA 2012 to 2014Retail Operations ManagerImplemented a feedback box to gather input from the student body, leading to valuable insights on personal preferences and demands. Offered students the opportunity to utilize individual flex dollars in conjunction with meal plans, providing a convenient and flexible payment option. Optimized resources and minimized waste by reducing inventory as semester came to a close and preparing for next semester.Key Contributions:Improved snack bar sales successfully by 20% through effective strategies and initiatives.Tracked and analyzed sales performance, showcasing a peak of $24K in sales at beginning of semester and effectively managing revenue, resulting in $3K by semester end.Ensured achievement of organizational goals and objectives within designated profit and loss (P&L) and budget standards for dining activities at Cheyney University of Pennsylvania.Provided comprehensive reports on various business activities, such as labor, purchasing, week-ending statements, and monthly statements to General Manager for informed decision-making and financial oversight.Additional ExperienceArea Supervisor ARAMARK Parks and Destinations Philadelphia, PADirector of Dietary Nutrition Management Services Philadelphia, PADistrict Manager Yursisin Foods D/B/A Taco Bell Miami, FLCertificationR.A.M.P CertificationServesafe Certification |
