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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEFederal Way, WAObjectiveDynamic and forward-thinking professional with exceptional communication skills and a creative mindset. Proven ability to deliver outstanding customer service while consistently driving innovation and problem-solving. Adept at fostering strong relationships and enhancing client satisfaction through a proactive and positive approach. Committed to personal and professional growth with a keen interest in exploring opportunities for advancement and contributing to organizational success.EducationExperienceNorth Idaho College2002 - 2003General StudiesInternation Sports Science Association2004Personal Trainer CertificateNational Interior Design2005CertifiedCustomer Service and Sales AssociateFederal Way, WA2023 to 2024Customer Engagement: Greet and assist customers with product inquiries, offering personalized recommendations to meet their needs.Sales Transactions: Process sales transactions accurately and efficiently using the point-of-sale (POS) system.Product Knowledge: Maintain in-depth knowledge of products and services to provide accurate information and answer customer questions.Inventory Management: Assist with stock management, including restocking shelves, organizing displays, and handling inventory counts.Store Presentation: Ensure the store is clean, organized, and visually appealing, following merchandising guidelines.Problem Solving: Address and resolve customer issues or concerns in a professional and timely manner.Team Collaboration: Work closely with team members to achieve sales goals and contribute to a positive team environment.Delivery Service ProviderFederal Way, WA2021 to 2023. Route Management: Plan and optimize delivery routes to ensure maximum efficiency and minimize delays, using GPS and route planning tools.Customer Service: Interact with customers in a professional and courteous manner, handling inquiries and addressing any delivery-related issues or concerns.Package Handling: Load and unload packages carefully, ensuring they are secured and protected during transit. Inspect packages for damage before delivery.Documentation: Maintain accurate records of deliveries, including obtaining signatures, documenting any delivery issues, and reporting discrepancies to management.Vehicle Maintenance: Perform routine checks on the delivery vehicle to ensure it is in good working condition. Report any maintenance or repair needs to management.Compliance: Adhere to all traffic laws, safety regulations, and company policies while driving. Ensure compliance with company procedures and legal requirements for deliveries.Body Work Health & Wellness LoungeCoeur d Alene, IDOwner/Manager/Therapist1.oStrategic Planning: Develop and implement business strategies and goals for the wellness center, including marketing plans, financial management, and growth initiatives.oBudget Management: Oversee financial operations, including budgeting, accounting, and financial reporting. Monitor expenses and revenues to ensure profitability.oStaff Management: Recruit, train, and manage staff, including therapists, administrative personnel, and other support staff. Conduct performance evaluations and provide ongoing professional development.oCompliance: Ensure the wellness center complies with all relevant local, state, and federal regulations, including health and safety standards and licensing requirements.oFacility Management: Maintain a clean, safe, and welcoming environment. Oversee the upkeep of the facility, equipment, and supplies.oClient Assessment: Conduct thorough initial assessments to understand clients needs and goals. Develop individualized treatment plans based on assessments.oTherapeutic Services: Provide a range of therapeutic services, such as massage therapy, counseling, or other wellness treatments, adhering to best practices and client care standards.oClient Interaction: Build and maintain strong client relationships through effective communication, empathy, and professionalism. Address any client concerns or issues promptly.oProgress Monitoring: Track and document clients progress, adjusting treatment plans as necessary to achieve optimal outcomes.oMarketing and Promotion: Develop and execute marketing strategies to attract and retain clients. Utilize social media, advertising, and community outreach to promote the wellness center.oNetworking: Build and maintain relationships with other healthcare professionals, community organizations, and potential referral sources to enhance business opportunities.oClient Retention: Implement client retention strategies, including loyalty programs, feedback mechanisms, and exceptional service delivery to ensure high levels of client satisfaction.oScheduling: Oversee appointment scheduling and manage the centers calendar to optimize therapist availability and client appointments.oRecord Keeping: Maintain accurate and confidential client records, including treatment plans, progress notes, and billing information.oBilling and Payments: Manage billing processes, including invoicing clients, processing payments, and handling insurance claims if applicable. |
