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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ProfessionalRomulus, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAccumulated over 9 years of managerial leadership and Human Resource experience within the United States Air Force and the civilian sector. Specializing in HR with an emphasis on payroll and accounting. Managed Employee Relations with focus on policy and procedure; positive performance; employee development; and compliance with federal and state law. Provided mentorship to peers, managers, and supervisors alike regarding company policy, ethics, performance management, and employee professional development. Processed payroll for multitude of salaried, hourly and commissioned employees ensuring all payments were completed in a timely fashion with minimal oversight. Candidate is a solution-focused self-motivated professional with comprehensive in various HR protocols. Proven success in working in high-pressure, deadline-driven environments. Demonstrates the ability to operate in any environment while displaying creative problem solving skills with limited resources, operates well in a team environment, and exceeds expectations meeting customer requirements, and pursue excellence in all challenges. The successful candidate will demonstrate drive, intelligence, and a willingness to exceed expectations. Willing to relocate to: Romulus, MIAuthorized to work in the US for any employerWork ExperienceIventory Control Clerk AdminKLS LOGISTICS - Romulus, MINovember 2023 to PresentResponsible for maintaining inventory accuracy by verifying all inbound and outbound orders. Insure that inventory entries and adjustments are reflected accurately in the warehouse management system. Key Accountabilities: Maintain inventory records. Perform daily inventory management procedures and duties. Coordinate physical inventory procedures and adjust system as necessary. Follow procedures to accurately adjust inventory for over/short, defective, and damaged product. Perform routine clerical assignments including filing invoices and maintaining records. Traveling ContractorMetro Industrial Services - Detroit, MINovember 2021 to November 2024 Operates various production machines including presses, benders & assembly Performs one or more repetitive bench or line assembly operations to mass-produce products May be assigned to different work stations as production needs require May work on an assembly line where tasks vary Input required Part Quality Checks Maintain a clean and safe work areaDirect Support StaffInfinite Living - Powder Springs, GAJune 2018 to October 2021A Direct Support Professional, or Direct Support Care Professional, cares for individuals experiencing developmental or intellectual disabilities or illnesses. Their main duties include helping patients complete basic housekeeping tasks, transporting patients to appointments or other social outings and keeping patients safe from potential health hazards in their surrounding environment. Direct Support Professional duties and responsibilities Direct Support Professionals work with individuals with mental or developmental disabilities by creating behavior plans, teaching self-care skills, cooking meals and doing laundry. Additional duties may include: Assisting clients with daily personal tasks, including bathing and dressing Completing housekeeping tasks such as vacuuming, washing dishes and tidying Helping plan client appointments and organize a schedule Organizing with transportation arrangements to appointments Shopping for groceries and preparing meals that meet specific client dietary needs Encouraging client engagement in social networks and communities Production Control ClerkHKR - Orangeburg, SCFebruary 2020 to August 2020 Compile and analyze production data from documents including customer orders, work tickets, product specifications, and individual worker production sheets Analyze and calculate quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates Write production reports based on data compiled Maintain files of documents used and prepared. Prepare written work schedules based on established guidelines and priorities. Compile material inventory records and prepare requisitions for procurement of materials and supplies. Frequent cycle counting in order to keep updated count on various materials Chart production based on statistics compiled for reference by production and management personnel and analyze findingsQA InspectorStratosphere Quality - Orangeburg, SCMay 2019 to July 2020Sorting and inspection work can include visual inspection, touch point inspection, or use of measuring equipment to determine conformity of a part. Rework projects eliminate known defects with a part includes work such as deburring or replacing a component part. Using inspection, measuring and test equipment Performing a full range of varied inspection tasks including visual & touch point inspection Performing a full range of production related tasks as well as administrative duties related to quality project work Reading and following written and verbal work instructions Identifying problems and questions and reporting them to appropriate supervisor Inventory SpecialistJohnson Service Group Inc - Orangeburg, SCSeptember 2019 to February 2020 Identify manufacturer and manufacturer part numbers for all materials found in the storeroom Record proper Unit of Measure information (each, pack, case etc) Count and document all inventory on hand Re-organize part bin locations in accordance to our 5S methodology Bag and tag all inventory and bin locations Put away all items in the proper inventory storage location Performs other duties as assignedDisaster Relief Shelter ManagerAmerican Red Cross - Florence, SCAugust 2016 to October 2018Red Cross organization is responsible for helping people who suffer in poverty, disaster, or conflict cases. Specialists working in this field are volunteers and they are required to perform their duties on different areas such as blood service, disaster service, health and safety service, military support, or administrative jobs. As a disaster relief shelter manager my responsibilities are to respond to emergencies by assessing the needs of victims and people. Training other members of emergency response teams. Providing temporary supplies of clothing and food. Handling clerical work. Scheduling blood donations. Assisting military facilities.HR Assistant ManagerFTE Networks - Charlotte, NCOctober 2015 to April 2017Payroll, Employee time sheets (tsheets), Record Billing, Accounts Payable, Hire/Terminate Employees, Create Utility Damage Reports, Call In Locate Tickets (811), Inventory Accomplishments lowering and getting control of company debt by reporting daily billing. Private First Class ADMINUnited States Air Force - Lackland AFB, TXJanuary 2008 to July 2008Prioritized and executed daily orders in an efficient manner, Delegated tasks to subordinates, Worked extensively with diverse groups of people to complete team goals, Performed general cleaning and maintenance duties.Honorably discharged under medical conditionsEducationHIGH SCHOOL DIPLOMALake City High SchoolAugust 2004 to May 2007Skills 42 WPM (5 years) ACCESS (2 years) ADP (5 years) ALPHA/NUMERIC (5 years) ALPHA/NUMERIC DATA ENTRY (5 years) Accounts Receivable Human Resources Recruiting Quickbooks benefits HR Payroll Kronos (2 years) Employee Relations Microsoft Excel MS Office Powerpoint training Phone Etiquette (9 years) Customer Relations (8 years) SAP (Less than 1 year) Outlook (4 years) PeopleSoft (Less than 1 year) Inventory Clerk (2 years) Quality Assurance Inventory control Warehouse supervisor experience Supervising experience Customer service Customer support Sales (5 years) Retail sales (5 years) Customer support (10+ years)Military ServiceBranch: United States Air ForceRank: E3Certifications and LicensesWork KeysFebruary 2020 to PresentSilver CredentialAssessmentsBasic attention to detail ProficientMay 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSales skills ProficientJuly 2021Influencing and negotiating with customersFull results: ProficientData entry: Attention to detail ProficientJuly 2021Maintaining data integrity by detecting errorsFull results: ProficientSpreadsheets with Microsoft Excel ProficientDecember 2020Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientAdministrative assistant/receptionist Proficient August 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientIntermediate spreadsheets with Microsoft Excel Proficient May 2018Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively writing and applying conditional formulas.Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationCORE COMPETENCIESAdvanced Level Excel, Word, PowerPoint, Access, Outlook, Cre8, ATS Microsoft Office 2000, 2003, 2007, 2010 Applicant Tracking System/ ICMS AS400/Fidelity/MSP/Oracle Alpha/Numeric Data Entry 10000 KPH, Type 42 WPM ADP/ Etime/ Workforce Now/ Kronos, Tax Preparation SAP, PeopleSoft, QuickBooks, Web Development, Improvement Facilitator, Quality Center SharePoint Data Collection Administrator |
