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PROFESSIONAL SUMMARYMotivated professional with a commitment to top-tier performance.Strong leadership and motivational skills in addition to a focus on customer satisfaction. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.EXPERIENCEOwner/ Eyelash Extension ArtistOctober 2018 - August 2024 Create Collective Lash & Brow Studio, Scottsdale, AZAesthetics consultant/ Internal Marketing & SalesJune 2019 - September 2021 Skinx Studios, Scottsdale, AZManaged the daily operations related to customer service, inventory management, and marketing.Built solid foundation of business acumen, technical skills, and proven practices for daily operations. Maintained a high standard of customer service.Developed strong relationships with vendors to secure favorable pricing agreements.Built and maintained strong relationships at all levels of the organization.Managed budgets effectively by accurately forecasting expenses and revenues. Created innovative marketing plans to drive business growth. Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.Monitored industry trends to identify opportunities for improvement.Managed patient records accurately, including consultations, treatments performed, products used and follow up plans.Responded promptly to all incoming enquiries in order to convert them into sales.Cultivated positive relationships with clients to increase revenue and ensure customer loyalty.Used product and skincare knowledge to promote and sell services and retail products.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEOmaha, NE 68135SKILLS Strong Business Acumen Self Motivated Quick learner Customer Service and salesExcellent verbal and writtencommunication Relationship Building Team player Organizational Skills Product branding Adaptability and Flexibility Active ListeningGENA CANIGLIAVIP HostMay 2018 - July 2019 Riot Hospitality Group, Scottsdale, AZ Patient Care CoordinatorSeptember 2017 - June 2019 Luxe Medical Artistry, Scottsdale, AZVIP Cocktail ManagerFebruary 2016 - April 2018 Triyar Hospitality, Scottsdale, AZ Educated clients about the benets of using professional skincare products. Created marketing strategies that increased clientele base. Implemented process improvements resulting in increased efciency throughout the organization.Coordinated with internal teams and external stakeholders to support business growth. Developed strategies for product promotion.Developed an effective inventory system for stocking supplies needed for treatments.Generated new sales opportunities by prospecting for potential customers by calling and emailing leads.Managed check-in and check-out processes for VIP guests according to company policies and procedures.Demonstrated ability to prioritize tasks, multitask efciently and remain organized under pressure.Built rapport with guests quickly through engaging conversations about their interests and experiences.Veried that all orders were accurate before delivering them to tables.Trained new staff on proper customer service protocols and standard operating procedures for the bar area.Identied opportunities to increase revenue generation through upselling services and products. Monitored bar inventory levels and restocked supplies as needed. Assisted in setting up events such as weddings or corporate functions within the establishment.Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.Used computer and job-related software to compile and record medical charts and reports.Performed daily administrative duties such as ling paperwork and answering phones calls from patients.Protected patient rights by maintaining medical and nancial information condentiality in accordance with HIPAA.Assisted in training new patient care coordinators on medical terminology, procedures, and protocols. Maintained medical supply and device inventory.Owner/ HairstylistAugust 2012 - September 2017 Glam by Gena, Scottsdale, Az Liquor SalesJanuary 2014 - February 2016 Evening Entertainment Group, Scottsdale, AZHairstylistJune 2010 - August 2012 A Head of Hair, Midlothian, VA Mentored and trained new employees on company policies and procedures.Provided support for customers by addressing complaints quickly and efciently, displaying exceptional customer service skills.Managed daily operations including scheduling and internal sales, exhibiting excellent multitasking capabilities.Coached and motivated team, driving sales and delivering exceptional customer service.Demonstrated strong organizational skills by ensuring all orders were taken accurately and delivered promptly.Developed strong customer service skills by providing excellent client consultations.Demonstrated advanced skills in cutting, coloring and styling hair for a variety of clients. Upheld safety and sanitation standards to reduce salon risks. Utilized creative problem solving skills when dealing with difcult situations.Procient in using various color techniques such as balayage, ombre and highlights.Developed and implemented successful promotions to increase business.Demonstrated exibility by accepting shifts outside of normal working hours when needed.Utilized effective communication skills to ensure positive interactions with guests and colleagues alike.Identied potential issues before they arose by monitoring guest feedback and addressing any concerns immediately.Maintained professional appearance, attitude and demeanor at all times when interacting with customers.Adhered to established serving protocols while providing prompt, attentive table service.Created an inviting atmosphere by engaging in friendly conversations with customers.Effectively managed time between multiple appointments to ensure customer satisfaction.Delivered top-quality service for clients' cutting, coloring, and styling needs.Educated clients on how to properly care for their hair after a treatment has been done. Educated clients on hair care techniques and products. Assisted other team members during busy periods or special events.EDUCATIONLicensed and certied in Cosmetology/ AestheticsJune 2010Chestereld Technical Center, Midlothian, VACERTIFICATIONS Arizona State Board of Cosmetology License Virginia Board of Cosmetology License