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13 Brookfield Rd.  PASADENA, MD 21122PHONE PHONE NUMBER AVAILABLE  E-MAIL EMAIL AVAILABLECandidate's Name
EDUCATIONStreet Address /2008 Strayer UniversityComputer Information Systems with minor in Computer Networking*Completed Bachelors degree with GPA 3.5808/2000-12/2005 Anne Arundel Community CollegeComputer Information Systems and Programming/AnalysisCertificate in Unix System Administration*Double majored both towards associate degrees.*Worked towards certificate for Unix System AdministratorEXPERIENCE06/2016-Present Anne Arundel County Public Schools2644 Riva Rd/Annapolis, MD 21401Computer Network Technician*Assurance and efficiency of production operations and processes that are performed daily, weekly, bi-weekly, and on demand.*Establishes, maintains, and updates documentation to ensure the efficiency of processes and successful completion of duties assigned.*Plan, coordinate and schedule of production operations to meet deadlines as needed.*Order and maintain inventory and supplies for continuance of operations and procedures.*Maintain log of network server backups, ensure delivery and location of backup media monthly by traveling to off-site location.03/2008-06/2016 AT&T2500 Riva Rd/Annapolis, MD 21401Systems Engineer/Client Technical Lead*Supporting all Ariba clients*Responsible for monitoring and updating clients Solaris, Redhat, and Windows boxes*Performing client code migrations as requested*Performance and problem troubleshooting*Perform database work, including running SQL queries, imports, and exports, creating tablespaces.*Updating SSL certificates05/2004-03/2008 Heavy Hammer65 Old Solomons Island Rd, Suite 208/Annapolis, MD 21401System Administrator*Providing sole IT support for administration*Building virtual Linux (Ubuntu) servers as requested*Setup servers, both virtual and real*Monitor all Linux (Gentoo, RedHat, and Ubuntu), Windows and Mac servers, internally and externally*Troubleshooting*Maintain Active Directory (Mac or PC)*Monitor Backup systems*Primary VoIP support*Maintain domain names for clients*Work with Client Customer Service*Complete network support for 50+ users (electronic, printers, servers, data, voice)02/2004-05/2004 CitiFinancial300 Saint Paul Street/Baltimore, MD 21234Human Resources Tech III*Assist in daily administrative and maintenance of companys HR Management System*Respond to employee and manager inquiries and resolving low-to-medium problems associated with employment, payroll, and benefits*Review documentation for compliance and escalating issues to the appropriate manager.*Entering new hire information into PeopleSoft database10/2003-02/2004 CBay Systems LLC2661 Riva Rd, Building 1000, Fifth Floor/Annapolis MD 21401Account Manager*Maintain daily contact with clients concerning turnaround time and quality of reports*Contact production centers in reference to client jobs being returned*Maintain client-formatting templates*Check documents for correct formatting and demographics01/02003-09/2003 Anne Arundel County Government8495 Veterans Highway/Millersville, MD 21108Police Dispatcher*Receive incoming 911 phone calls, enter information into system according to priority*Dispatch officers to appropriate calls according to assigned zones and areas*Maintain status checks, verifying officer safety*Updating system notes accordingly*Clerical duties, within a fast paced environment02/2000-01/2003 Arinc Inc.2551 Riva Rd/Annapolis, MD 21401Human Resources Specialist*Process employment verifications*Enter weekly new hires into PeopleSoft database*Process savings bonds*Problem resolution (payroll issues)*Set-up employee direct deposit*Update PeopleSoft with employee changes*Mailing of over 3000 employee checks bi-weekly*Scan resumes into Resumix database for Staffing department*Assisting Human Resource Assistants with reference check and new hire packetsRELATED KNOWLEDGEOperating Systems : Windows, Exchange, Active Directory, Red Hat, Centos, Fedora, Solaris, Mac OS X, Ubuntu, VMWare ESX, and GentooHardware : Dell (desktops, laptops and servers), HP (desktops, laptops and servers), Mac (desktops, and laptops)Software : Microsoft Office, Resumix, PeopleSoft, Cost Point, Adobe Creative Suite, Visual Basic, SQL, Nagios, Veritas Backup Exec, Symantec Antivirus, Ghost, VmWare,Networking : Cisco router, WatchGuard firewall, Sonic firewall, Linksys Wireless Router, Windows Server 2003 OSX, HP Switches