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Click here or scroll down to respond to this candidateCandidate's Name
Maplewood, MN Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLECUSTOMER SERVICE PROFESSIONALResults driven administrative professional with 15+ years proven interpersonal skills and creating systems for efficiently handling routine tasks. Keen ability to learn new things and become subject matter expert. Record for success in driving customer satisfaction, increasing revenue, and reducing costs by leveraging problem-solving and communication skills. Recognized for ability to develop relationships with clients and create innovative solutions to meet their needs. Deep understanding of customer service, problem solving and team collaboration. Coordinate demonstrations, organize company events, schedule travel, and provide direction as the first point of contact. Consultative sales: assess, recommend, and resource products or services to fit customer needs. Respond to customer inquiries and complaints via phone, email, or in person. Provide solutions while building rapport and trust with clients. Build strong and lasting relationships that continue to grow. Progressively grow market share in assigned territory. Consistently exceed sales budget. TECHNOLOGY: Salesforce Microsoft Office Sage ERP SAP Analytical thinking Decision making Flexibility Leadership Project management Presentations Finance & Budget Lifelong learning Relationship building Result oriented Organized Prioritize Computer competency Work independently Writing skills Negotiations EXPERIENCEInternational Customer Service Specialist 02/2022 Present Bio-Techne Minneapolis, MN Point of contact for processing orders, problem solving, responding to inquiries, and resolving customer complaints in the international market. Contributing to building lasting relationships with the internal and external teams, including but not limited to sales, tech support, and accounting. Prioritizing incoming orders and inquiries along with internal tasks and responsibilities. Creating processes for more efficient handling of required customs documents. Established process for obtaining Manufacturer Declaration Letters for international product management. Insight Analyst Assistant (Part-time) 01/2018 - 12/2019 Change Healthcare St Louis Park, MN Worked independently and as part of a remote team overseeing confidential medical information. Managed all incoming mail/outgoing mail and deliveries and routed to proper channels. Dispersed information via scan or email to team members for review and attachment to cases. Met and greeted visitors, and vendors and directed them to secure areas. Merchandiser (Part-time) 12/2016 -12/2017Mondelez/Nabisco Chicago, IL Traveled to assigned store locations to distribute new stock replenishment to shelves and displays. Built and filled displays as assigned for promotions and holidays. Worked with warehouse and store personnel to set up stock and displays in accordance with the store guidelines.Master Personal Trainer 09/2013 05/2015LA Fitness St Louis Park, MN Built relationships with clients in one-on-one sessions and in small group training to set them up for success. Introduced new concepts and ways to work out in group sessions. Conceived and implemented customized challenges to help clients reach their fitness goals. EDUCATIONAssociate of Applied Science in Marketing 03/2018Rasmussen College Bloomington, MNBachelor of Science in Health Information Management 12/2019 Rasmussen College Bloomington, MN |
