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Customer ServiceKansas City, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceHome Health Care AideAlliance Adult Care - Kansas City, MOFebruary 2020 to PresentGo to patients homes to cook, clean, groom, and make errands for them. Take them to doctorappointments and grocery stores. Make sure they take their daily medication.Customer Service RepresentativeMAXIMUS - Kansas City, MOMay 2019 to October 2019Make appointments for veterans or give appointment details. Enter appointment details. Communicatewith the VA about Veteran authorization to be seen at a clinic or hospital.Customer Service RepresentativeJCPenney - Lenexa, KSOctober 2018 to December 2018Answered incoming calls.Did online shopping for people that needed help.Answered questions and concerns about where orders were that were placed. Answered questions aboutcompany policy, the process that they had for online shopping as well as inform about account holdersand customers with credit cards.Vehicle Purchasing AgentPick n Pull Auto Dismantlers - Kansas City, MOJune 2018 to September 2018Greet vendors bringing cars in, checking cars in, signing clean titles with no liens and correct names.Fill out daily and weekly reports, send reports to help desk or cpu through fax or email, as well as filingpaperwork. Learned 3 months worth in 3 weeks.CSA/CashierPick-n-Pull - Kansas City, MOApril 2017 to June 2018Greet customers, make. Sales floor presentable, clean take payments from customersPick and packerAmerican Eagle Distribution - KansasNovember 2016 to December 2016Picked items out of 1 box to put in another box. In an orderly fashion with the right amount of product.Get new boxes to pack as old box will get pushed down the conveyor belt.Appointment SetterCentralized Showing Service - Overland Park, KSMarch 2014 to May 2015Set appointments for real estate agents to show model homes, verified customer information, passedout gate codes, answered questions and concerns.Data TranscriberIRS Office - Kansas City, MOMarch 2014 to April 2014Entered customer info for taxes, very detailed oriented info, had to type with accuracy. Had to work ina timely mannerCustomer ServiceUNITED CASH LOANS - Kansas City, KSMay 2013 to February 2014Ask questions in accordance with instructions to obtain various specified information, such as person'sname, address, age, religious preference, or state of residency. Compile, record, and code results or data from interview or survey, using computer or specified form. Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail,or in person. Perform patient services, such as answering the telephone or assisting patients with financial or medicalquestions. Review data obtained from interview for completeness and accuracy. Ensure payment for services by verifying benefits with the person's insurance provider or working outfinancing options. Assist individuals in filling out applications or questionnaires. Locate and list addresses and households. Explain survey objectives and procedures to interviewees and interpret survey questions to helpinterviewees' comprehension. Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioningor explanation. Prepare reports to provide answers in response to specific problems.Sales AssociateCRICKET - Kansas City, MOOctober 2012 to May 2013Contact prospective customers to present information and explain available services. Determine customers' financial services needs and prepare proposals to sell services that addressthese needs. Review business trends to advise customers regarding expected fluctuations. Make presentations on financial services to groups to attract new clients.CashierCITI TRENDZ - Kansas City, MOAugust 2011 to May 2012Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, andsecurity practices. Maintain records related to sales. Place special orders or call other stores to find desired items. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips,coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases, and wrap gifts. made sure customer is satisfied.EducationAssociates Degree in Therapeutic MassageHERITAGE COLLEGE - Kansas City, MOApril 2010 to December 2011High School Diploma in Vocal MusicPASEO ACADEMY OF FINE AND PERFORMING ARTS - Kansas City, MOMay 2008Skills Customer Service CSR Call Center Deep Tissue Massage Sports Massage Swedish Massage Neuromuscular Massage ClinicalAssessment Anatomy and Physiology Prenatal Massage (10+ years) Anatomy knowledge Trigger point therapy Physiology knowledge Deep tissue massageAdditional Information set up payments schedules, extended due dates, changed banking and general information andanswered questions over the phone for loan applicants. cook, clean, organized, friendly, flexible, versatile and easygoing. Knowledgeable about different massage modalities Knowledgeable about vehicle parts and some functions. |