| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PROFILEHighly Professional energetic and quick learning individual ready to provide a positive attitude, customer service skills, clerical skills, problem-solving abilities, and empathy and adaptability that is needed for this diversified position. Very strong communication skills. Service-orientedConflict ResolutionTeam PlayerCourteous DemeanorEnergetic work attitudeContent ModerationSharp problem solverStrong Follow-up skillsKPIs (AHT, QA, CSAT)Chat/Email SupportInbound SupportCustomer SuccessTechnical SupportEXPERIENCEGuest Service Representative/Front Desk WoodSpring Suites Hotel - Orlando, FL October 2017 to PresentDeveloped a strong knowledge of the hotel's facilities, services, and surrounding community. Accounts Payable & Receivables Answer guest inquiries with diligence, hospitality, and empathy. Account Management. Train All New Hires, and Makes guest reservations for air or other forms of transportation when requested. Confer with customers or supervising personnel to address questions, problems, or requests for service. Handles guest complaints and solves the problem to the degree possible. Maintain compiling reports related to the guest activities. Data Entry Risk and ComplianceTrust and SafetyEmail Support Ensure all necessary equipment is properly maintained with sufficient stock for daily operations. Provide support to Management as required, in cases of emergency. Receive letters, packages, etc., and distribute them. Monitor office supplies and place orders when necessary. Excellent knowledge of MS Office (especially Excel, and Word. (ATS) Applicant Tracking System Switchboard Operator Light Housekeeping. Daily contact with the public requires courtesy, discretion, and sound judgment.Member Support Representative ID.Me - Lake Mary, FL January 2023 to June 2024 I provided timely, accurate, and efficient service to customers via real-time email/video chat. Verified members identification and followed verification procedures. Verified members community affiliation to determine their eligibility for partner discounts. Worked with customers to troubleshoot verification issues and provide a working solution. Ability to flex between different tasks or service queues, based on operational needs. Provided feedback to management on issues, concerns, and trends. Assisted in documentation and playbook updates as necessary. Adapted to new technologies and processes as they are implemented. I provided mission-critical identity verification support to our users. Internet/Phone Repair Representative (I.T.) Charter Communications LLC - Orlando, FL May 2020 to January 2024Customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts. Account Management Accounts payable and receivables Risk and Compliance Trust and Safety Terms of Service. A tech- savvy problem solver who can multitask to repair various services and equipment. Internet/ Voice Repair Representatives use patience and power practical communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions, real-time chat/Email Support. Customer Service Representative/Payroll LYFT - Altamonte Springs, FL November 2016 to March 2018Practice conflict resolution and labor relations. Answer customer inquiries with diligence, hospitality, and empathy in an Inbound call center. Record information such as name, type of work requested, or service to be rendered. Risk and Compliance. Terms of Service. Confer with customers or supervising personnel to address questions, problems, or requests for service. Account Management. Trust and Safety. Accounts payable and receivables. Chat/ Email Support. Receive and handle verbal and written orders from Customers. Maintain compiling reports related to customer activities. Daily contact with the public requires courtesy, discretion, and sound judgment. Executive Administrative Assistant SHS Family Services, LLC - Orlando, FL January 2014 to July 2017Maintains daily routes for staff and determines the response time needed for all situations. Professionally handle client concerns regarding drop-off and pick-up and personal. Preparing daily activities and procedures and handling confidential files and data entry. Coordinating meetings and events, preparing reports, and maintaining good customer relations. Daily contact with the public requires courtesy, discretion, and sound judgment. Facilitator for classrooms ages ranging from 5-15 years. Old. Account Management. Email Support. Trust and Safety. Risk and Compliance. Accounts payable and receivables. Terms of Service. Develop standards and policies including document forms/applications. Collaborate with management to develop strategies and Practice conflict resolution and labor relations. Confer with customers or supervising personnel to address questions, problems, or requests for service.GARFIELD H.S. WOODBRIDGE, V.A DIPLOMA, 2001SKILLSMS Office Suite, CRM, Avaya, WFM, AgentOS, ICOMS, CSG, ACSR, Scope, Internet Navigation, ZenDesk, TOM, MSI CloudPM, Vingcard Vision & Epic Orlando, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE |
